We stayed here in Jan and the property was clean, staff nice, no complaints on the room, cleanliness, property maintainence or safety. All were excellent and very high when compared to other LQ properties.
Only issue is breakfast. Same issue another guest wrote about except we experienced it! While it also was one of the nicer ones as it had typical LQ offereings PLUS eggs, sausage, biscuits, gravy, we got there about 850A.....that was a mistake. We asked for orange juice and begrudingly the server....a/k/a "Breakfast Guard"...got 2 glasses for us. Then as we started to serve ourselves, she began picking up the food. I looked at my watch, it was 853A, a full 7 mins to go. We got our breakfast and sat, my wife went up to get a knife and was told there are no more knives. We ate and saw others turned away as well, all before 9A. We had just finished when the Guard came out with a handful of knives and put them in the container for next day's breakfast. She then picked up the coffee and stayed in her kitchen area. Most LQ's have coffee out all the time, but not her! The trays of food she took to the kitchen were still relatively full so wouldn't it be better to let that out a little while longer rather than waste the food?
Other than this, the property is good. We checked out and went to the McKinney LQ property..see my write up there...also as nice a property.
Doubt we'll stay here again as the server was not friendly or helpful at all. While the property is nice, I find being told there are no more knives and not giving a guest a plastic knife when having breakfast only later to see her bring out a handful of them is rude and not the way to treat guests. If you plan on eating breakfast...down there, serve yourself and be finished before 830A..... you'll be in great shape. Otherwise, don't be shocked if you have to substitue forks and knives for spoons and stirrers...or maybe even fingers! Beware of the Breakfast Guard!
See the contrast on service...read the review for the McKinney LQ.
Thank you for taking the time to write a review about our property. We appreciate the feedback as it gives us direction on areas that need improvement.
We are glad you enjoyed our property but, looks like your breakfast experience wasn't the greatest. We will be addressing this issue and will make sure that this is fix for the next time you are in Allen.
I would like to talk to you a little bit more about this if you would email me at email@example.com
Regional Director of Sales
We were in Allen for a wedding. This hotel was very convenient and a great value. It was clean, comfortable, and the staff was very good at accommodating our needs. I had requested a room on the top floor and on the quiet side since it was off a major highway.
We visited after Christmas to do some shopping at the Allen Premium Outlet and other area shops. (Got some great deals at the outlet!) Room was clean, extra towels were in room as requested and the room was nice and quiet. Breakfast was more than adequate. The only complaint that we had is that they are strict on the breakfast time and quickly put the food away even though people are still there eating breakfast. During Christmas holiday time (Dec. 27th a.m.), you would think they would be a little lax on the time. I had waited in the room for my daughter to finish getting ready while my husband and son went on down to breakfast. I barely had time to grab stuff before it was whisked away. Even so, a pleasant, dependable and convenient hotel to stay at and we will return.
Txmom 95 -
Thanks so much for taking the time to write a review. We value what our guest have to say. We are glad you enjoyed your shopping trip at the Allen Premium Outet malls.
We appreciate the comments you are bringing to our attention at breakfast. We take these comments seriously and will make sure this issue is taken care of. It is not our typical standard to be "clock" watchers. We are here to take care of our guest and sorry that this wasn't the case.
If you would like to discuss futher please email me at firstname.lastname@example.org
We do hope that you will give us another chance the next time you are in Allen.
Regional Director of Sales
This was without a doubt the best value I have found for a room in a long time. Too bad we cant rate you higher. The room was clean, well laid out, and a pleasant environment. I really look forward to returning to your hotel
Very convenient, clean, comfortable, and classy!! I would recommend this hotel to anyone. And everyone to be quite honest. Nice location, beautiful establishment, and a wonderful staff. Oh, and the beds are like heaven! Thank you Allen LaQuinta!!