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“Needs a refurb”

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Crowne Plaza Dallas Near Galleria- Addison
Ranked #13 of 21 Hotels in Addison
Reviewed October 28, 2012

Stayed here as part of our 3 stop honeymoon. Chose the hotel due to free parking.
The first room we were given was twin bedded and we were moved to a larger king sized room on request.
However, the rooms were dated and needed an overhaul. There were stains on the ceiling, clearly from leaks in the room above. There was always a queue for reception and no one on consierge! Waiting in line to speak to someone was laborious!
On a positive note, well placed for restaurants (recommend ferraris villa) and the jacuzzi was lovely as was the lounge bar

Stayed: October 2012, traveled as a couple
Thank Sonia3110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellea C, Front Office Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this reviewResponded December 12, 2012

Dear Sonia3110,

Thank you so much for taking the time to provide us with feedback about your recent stay with us at the Crowne Plaza Addison. I apologize for the lack of staff at the concierge desk and will ensure that we are better prepared to assist our guests. We are addressing the need for refurbishing in our upcoming renovation and we are excited to say that our model rooms are completed and they look amazing.


Thank you again,
Kellea Collier
Front Office Manager

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292 - 298 of 386 reviews

Reviewed October 7, 2012

stayed 7 nights in this hotel while on a business trip. Excellent customer service but room needs some improvement. There is a room for improvement for the restaurent menu as well. Overall satisfied with the stay and good value for money.

  • Stayed: October 2012, traveled on business
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Thank thekrishnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellea C, Front Office Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this reviewResponded October 24, 2012

Dear thekrishnan,

Thank you so much for taking the time to provide us with feedback about your stay. I am so glad to hear that you enjoyed your stay and most of all the staff. We are in the process of setting dates for our upcoming renovation and hope that you will return again to see our new face lift!

Thank you again and we hope to have you as our guest again the next time you are in the Addison area!

Kellea Collier
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2012 via mobile

OK so here is a list of things they did well followed by some items I personally think they should work on.

Great Customer service at the lobby and at meeting our personal needs. The morning shuttle driver was awesome!

The manager and staff were extra friendly.

Facilities were nice clean and inviting


Room interior is nice but my rooms sprinkler systems were missing the trim kit. Nice open holes.


  • Stayed: September 2012
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1  Thank runge_sean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellea C, Front Office Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this reviewResponded October 2, 2012

Dear Sean R,

I am so glad to hear that you enjoyed your stay with us. I will have my engineering department address the sprinkler caps to ensure that all rooms have these in place. Thank you for providing us with your feedback as we take pride in providing EXCELLENT customer service to our guests.


Warmest Regards,
Kellea Collier
Front Office Manager

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Reviewed September 23, 2012

I traveled to this Crowne Plaza on business for a conference located at the hotel. This is a very large hotel, with many conference rooms ideal for large and small groups. I would not recommend tho hotel for families, although if just for an overnight stay it would work. The rooms are slightly outdated. I was disappointed that the cardio exercise equipment for a hotel of this size was so limited. I ate the breakfast buffet each day, not much variety, but it worked. The service at the hotel was great- I arrived from my flight around 11 pm, checked in was fast, went to the room to find out the tv was broke, called the front desk and there was a repair person to the room in less than 5 minutes to fix the problem.

  • Stayed: September 2012, traveled on business
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Thank iowadds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellea C, Front Office Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this reviewResponded October 2, 2012

Dear iowadds,

Thank you for taking time out of your day to provide feedback about your recent stay with us at the Crowne Plaza Dallas near Galleria - Addison. With feedback like yours, we are able to improve our services and address areas of concern. I wanted to let you know that we are undergoing the planning stages of a multimillion dollar renovation which will update the decor of our guest rooms and public areas.

Thank you again for your feedback and we look forward to seeing you again the next time you are in the Addison area.

Warmest Regards,
Kellea Collier
Front Office Manager

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Reviewed September 6, 2012

This hotel did not have any free internet. We could not beleive it, even a 1 star hotel like microtel has free internet. They don't allow checkin before 3PM. We had to wait for 2 hours to get into our rooms. The rooms were dingy, old, wall papers coming off in bathrooms, TV's are old, beds are so small. Housekeeping does not clean the room, do not remove the trash, renew the towels, clean & redo the beds for the next day stayers. We cannot believe how they are rated 3-4 stars. VERY VERY BAD EXPERIENCE.......NEVER STAY HERE...Next door Marriott Courtyard is so much better....

  • Stayed: September 2012, traveled as a couple
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Thank cricket s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellea C, Front Office Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this reviewResponded September 10, 2012

Dear cricket s,

Thank you very much for taking the time to write about your most recent stay with us at the Crowne Plaza Addison. Needless to say, I am completely shocked and appalled by the unusual experience you had. We have been reviewing all our procedures to identify how such a lapse in our high standards could have occurred and are ensuring that we correct these issues.

I truly appreciate your honest feedback and apologize greatly for the substandard service. I hope that we will be able to have you as our guest again in the future.

Thank you again. Warmest Regards,
Kellea Collier
Front Office Manager

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Reviewed September 2, 2012

We stayed the this Crown Plaza for 3 days and 2 nights over Labor Day Weekend. Very nice hotel. Lots of beautiful woodwork. Gift shop. restaurant on location ( pricey, but good quality). Lounge with great comfy Chairs to chill out at. Check in was a breeze and quick. Phenomenal staff. Very helpful and allways very friendly. We really loved the outdoor courtyard pool area. They have a enormous hot tub! Awsome! The room was clean and large. Nice furniture. The bed. That bed was awsome! Very compfy. Free internet. Free parking.Free shuttle over to the Galleria Mall. Working ice machines. The only cons I can really quip on is the T.V.'s are small and OLD. And the air conditioner was noisey. But this is a great place to stay in this area. Take a look! Thanks

Room Tip: With the way the hotel is layed out ( wings with rooms ). If you dont want to walk a lot, Be sure to...
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  • Stayed: September 2012, traveled as a couple
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1  Thank Mur018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellea C, Front Office Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this reviewResponded September 4, 2012

Dear Mur018,

I am so glad to hear that you enjoyed your long weekend with us at the Crowne Plaza Addison! Thank you for so much for providing your feedback and your tips for future stays! We are getting new TVs soon with our renovation and are looking forward to updating our guest rooms.

Again, thank you for your wonderful comments and I hope to see you again the next time you are in the Addison/North Dallas area!


Warmest Regards,
Kellea Collier
Front Office Manager

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Reviewed August 30, 2012

If you plan stay one night this is an okay choice, however if you are on an extended stay I would definitely stay away from this hotel. We were here for business and relay on internet, first of all the quality of the internet is some of the worst I ever have experienced!!!! For instance if you go up to Super8 which is really close, their internet is much better. The second annoying part of the internet was only one device could be used, so choose... either your Ipad, Iphone, laptop or what you use. Third annoying part, every time your device is turned off, yeah, you have to sign in again!

Then there were the bugs! Omg, never have I experienced so much problems with bugs. Even the cheapest hotels in Egypt did not have as many bugs as we experienced here.

The food: Being in the hotel for an extended stay we were told not to bring food into the room due to possibilities of attracting bugs, when ordering room service we were to call down and tell the trays were outside. However, why call down when the trays would not be removed until late the next day??

Then there is the pool and Texas size spa. Not cleaned often at all!

The gym: Thank heaven their shuttle take you to an other place as part of the equipment were malfunctioning or broken. Also for such a big hotel it is a rather small gym. Also; they use tap water in the gym, so do not expect good tasting water after your work-out! Just check it, they have coffee cups over the "lids" to hide the fact it is just pure tap water.

The only reason I am not giving a "Terrible" review is due to the majority of the staff being friendly.

  • Stayed: August 2012, traveled on business
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3  Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kellea C, Front Office Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this reviewResponded September 10, 2012

Dear Liz H,

Thank you very much for taking the time to write about your experience with us. I am embarrassed that your stay was less than satisfactory. I sincerely apologize for the issues that you encountered and want to assure you that we are taking the necessary steps to address these.

Again I am sorry that your stay was not a pleasant as you should expect.

Thank you again for your feedback.
Kellea Collier
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dallas Near Galleria- Addison

Address: 14315 Midway Road, Addison, TX 75001-3505 (Formerly Crowne Plaza North Dallas-Addison)
Phone Number:
Location: United States > Texas > Addison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 21 Hotels in Addison
Price Range: $97 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Dallas Near Galleria- Addison 4*
Number of rooms: 428
Official Description (provided by the hotel):
Discover all that Dallas has to offer! The Crowne Plaza Hotel Dallas Near The Galleria is centrally located in the heart of the North Dallas Addison business district featuring over 170 restaurants, entertainment venues and some of the most prestigious shopping in the Dallas area including Galleria Dallas. Crowne Plaza Hotel Dallas Near The Galleria offers numerous amenities, including high-speed Internet access, an over sized work desk and ergonomic chair, complimentary weekday USA Today newspaper and our exclusive Sleep Advantage Program featuring luxurious bedding and sleep amenities. For end-of-the-day rewards, enjoy cocktails in the Atrium Bar with its hardwood floors, plush sofas, granite tabletops, fireplaces and multiple plasma TVs or dine at McArthur's Restaurant with its eclectic cuisine. Take a dip in our pool, or stay energized at our well-equipped fitness center, its great way to unwind. The Crowne Plaza Hotel Dallas Near The Galleria is a favorite for business and leisure travelers to Dallas and we want to become your favorite too. ... more   less 
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Also Known As:
Crowne Plaza North Dallas-Addison Hotel Addison
Crowne Plaza Addison
Addison Crowne Plaza

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