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“Customer Service” 3 of 5 stars
Review of Super 8 by the Galleria / North Dallas

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Super 8 by the Galleria / North Dallas
Ranked #19 of 19 Hotels in Addison
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123 reviews from our community

Traveler rating
    14
    26
    27
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    28
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Abilene, Texas
1 review
1 of 5 stars Reviewed March 24, 2014

There were no lights in our room and the commode did not flush. The woman at the front desk gave us a broken plunger and told us to use the public restroom in the office! Awful,awful,awful. We will never use that establishment again.


Room Tip: Don't stay at this site!
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Stayed March 2014, traveled on business
Helpful?
Thank Steena F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
super8addisontx, Webmaster at Super 8 by the Galleria / North Dallas, responded to this review, April 15, 2014
Dear Guest,

Thank you for your comments. They will help us improve our property and our staffing in the future. While I wasn’t present during your stay, we could likely have moved you to a different room if there was a problem. I’m glad the desk clerk was able to offer some assistance even if it did not lead to a resolution. Every comment is useful to us, and I sincerely apologize that we fell short of your expectations. Pointing this out will genuinely help us.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 by the Galleria / North Dallas

Property: Super 8 by the Galleria / North Dallas
Address: 4150 Beltway Drive, Addison, TX 75001-4915
Phone Number:
Location: United States > Texas > Addison
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 19 Hotels in Addison
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 by the Galleria / North Dallas 2*
Number of rooms: 71
Official Description (provided by the hotel):
Amenities & Services Accessible Facilities Accommodations have bath in bedroom Hotel entrance is wheel accessible Commercial Banking/ATM Service University Dining and Entertainment Bar / Lounge Fine Dining Nightclubs General Hotel Information and Services ATM/Cash Machine Check-In - Early Check-Out - Late Copy Service Dry Cleaning Front Desk Ice Machine Laundromat Limited Service Housekeeping Restaurant Vending Machines Wake-Up Calls Health Activities and Sports Outdoor Pool Meeting and Event Facilities Conference Rooms Meeting Rooms Safety & Security Alarms - Audible in Public Areas Doors - Have Deadbolts Doors - Have View Ports Doors - Self-Closing Electronic Room Key System Emergency Exit Maps Entrance - Accessible by Exterior Entrance Fire Detectors Fire Detectors - In Hallways Fire Detectors - in Public Areas Fire Extinguishers - in Hallways Guest room floors - Multiple exits Security - Limited Smoke Alarms/Detectors - Audible Smoke Alarms/Detectors - Audible In Hallways Smoke Alarms/Detectors - Audible In Public Areas Video Surveillance - In Entrances Video Surveillance - In Public Areas Video Surveillance- In Hallways Windows - Locks Windows - Open Technology Services Fax Service High Speed Internet Access - Business Center High Speed Internet Access - Meeting Rooms High Speed Internet Access - Public Areas TV VCR/DVD Machine Rental Transportation and Parking Bus/Truck Parking Disabled Parking Outdoor Parking Park and Fly Parking Parking - Trailer Parking – Car RV Parking ... more   less 
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Also Known As:
Super 8 Addison
Super Eight Addison
Addison Super Eight
Addison Super 8

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