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All reviews the salt water pool full size refrigerator fire pit great hotel within walking distance spacious rooms mile radius i highly recommend this hotel lobby area staff was friendly restaurants and shopping home away from home excellent stay cleaning staff free breakfast oatmeal would definitely stay here again
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Reviewed 4 weeks ago via mobile

This is a good option for a spacious room, better than average free breakfast, free parking, plenty of nearby restaurants and close proximity to the toll road. They offered a coffee bar management reception one night, which was unique and cool. I think the overall management could be better. I was called by the office on the day of my arrival and after checking in online that they were overbooked and were shipping me to another hotel, but later told me that they were “pushing my reservation through”. This basically meant that I had to use the ADA room that had a wheelchair seat bolted to the tub and a ridiculously low bathroom mirror. The clerks at the front desk were also gone for ten plus minutes at a time and, when they were at the desk, frequently on their mobile devices. It was a good value considering what was being charged nearby, but you could save quite a bit driving further north to places like Frisco. I’d consider staying here again, particularly if I wanted to be within ten minutes of downtown Dallas and DFW and walking distance to local and chain restaurants.

Date of stay: January 2020
Trip type: Traveled on business
Thank mike-in-bako
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Home2 Suites by Hilton Dallas Addison, responded to this reviewResponded 4 weeks ago

Thank you so much for your feedback on your recent stay with us at the Home2 Suites Dallas Addison. We are thrilled to see that you enjoyed our spacious suites, delicious breakfast and location. We are very glad to hear that you enjoyed our client appreciation coffee and hot chocolate bar! It is our sincere desire to provide excellent service to all of our guests and we are very sorry that we let you down. It is feedback like yours that allows us to improve our guest experience. We hope that we have a chance to welcome you back again so that we can make up for any inconveniences that you experienced on this visit.

Sincerely,
Adrian Sugars, General Manager
Home2 Suites Dallas Addison
Addison's NEWEST all-suite hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I strongly recommend Hilton of addison for you're next stay. I have had so many horrible experiences with hotels. This was the perfect experience hands down. From the outside of the hotel, inside and the staff. It was an amazing experience.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton
Thank TelvinCofer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Home2 Suites by Hilton Dallas Addison, responded to this reviewResponded 4 weeks ago

We are grateful to have had you and your family as our guests here at the Home2 Suites Dallas Addison. We are pleased to hear that you had such an amazing experience during your stay. We take great pride in our hotel and our guest service, thank you for noticing our team's hard work! We truly appreciate your recommendation and look forward to welcoming you and your family back again soon.

Sincerely,
Adrian Sugars, General Manager
Home2 Suites Dallas Addison
Addison's NEWEST all-suite hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2020

Every thing about stay was excellent....the staff was professional & nice, the room was immaculate, the breakfast was delicious, the cleanliness of this hotel was excellent from my entrance into the lobby, the elevators, the hallways, and all parts of our room. The atmosphere was awesome. I really enjoyed my stay.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton
Thank elijahpaige40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Home2 Suites by Hilton Dallas Addison, responded to this reviewResponded January 7, 2020

Thank you so much for your excellent review and your kind words, they mean the world to us. We are thrilled to hear that you enjoyed such an amazing stay, the cleanliness, and that our staff was so nice. Our delicious breakfast is a great way to start your day and we are pleased to see that you enjoyed it. We take pride in our hotel and our guest service, thank you for noticing our team's hard work! We look forward to welcoming you back again soon.

Sincerely,
Adrian Sugars, General Manager
Home2 Suites Dallas Addison
Addison's NEWEST all-suite hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2020

I enjoy overall stay and cleanliness of the hotel.
Breakfast is good, small but good choices, I enjoy the variety of eggs/omelet that hotel offer.

Fitness center treadmill not working, stop middle of running, pretty dangerous. Tried 2nd treadmill, still the same issue happen.....

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton
Thank chwong2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Home2 Suites by Hilton Dallas Addison, responded to this reviewResponded January 7, 2020

We appreciate your valuable feedback about your recent stay at the Home2 Suites Dallas Addison. We are happy to see that you and your family enjoyed your stay, the cleanliness and our delicious breakfast. Please accept our sincerest apologies for our treadmills in our fitness center and for any inconvenience. It is feedback like yours that allows us to keep track of what is happening in the hotel and improve the guest experience. We hope that we have a chance to welcome you and your family back again so that we can make up for the inconveniences that you experienced on this visit.

Sincerely,
Adrian Sugars, General Manager
Home2 Suites Dallas Addison
Addison's NEWEST all-suite hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2019 via mobile

This was a first staying at this property for my family and I. We stayed for two days and had no regrets. The two queen with sleeper sofa suite was very spacious. It had a dishwasher/ full size refrigerator/ microwave/ cups and mugs and eating utensils. Sink as well.
The room was very clean, the lobby smelled fresh every day throughout the day. The staff was very friendly. The breakfast was pretty decent compared to other hotels. I see a few complaints for other prior guest about the water pressure from the shower but it's not that bad. A little less pressure than normal but still gets the job done. This hotel is minutes away from the Galleria by vehicle and within walking distance to places to eat. Texas De Brazil is across the street ( a bit pricey but well worth it if you enjoy this type of food or never been)

Date of stay: December 2019
Trip type: Traveled with family
Thank Orlando F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Home2 Suites by Hilton Dallas Addison, responded to this reviewResponded January 2, 2020

Thank you for choosing the Home2 Suites Dallas Addison for your first time stay and sharing your wonderful experience. We are delighted to see that you and your family enjoyed a clean and comfortable stay in our spacious suites and that our staff was so friendly. Our fully-equipped kitchens add that extra level of convenience to your stay. We love all of the restaurants and things to do around us, we will never run out of new things to try. It is definitely a great bonus for our guests that they can walk to so many tasty options. We look forward to welcoming you and your family back again soon.

Sincerely,
Adrian Sugars, General Manager
Home2 Suites Dallas Addison
Addison's NEWEST all-suite hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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