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“Great hotel bad restaurant”

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Hilton Garden Inn Dallas/Addison
Ranked #2 of 21 Hotels in Addison
Certificate of Excellence
Waco, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great hotel bad restaurant”
5 of 5 bubbles Reviewed March 20, 2014

The Hilton Garden Inn was amazing!! Loved all the amenities, the bed was really comfortable, and breakfast was good too. The only thing I didn't like was the restaurant/bar, The Back 9, maybe it was because it was so late or because it's mainly a bar but the food we got there on our first night was terrible. Would definitely go back to the hotel and stay again but not ordering from the restaurant if I do.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Sherill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany R, General Manager at Hilton Garden Inn Dallas/Addison, responded to this review, April 24, 2014
I am so pleased to hear you enjoyed our hotel. I want to apologize for the restaurant next door to us, we will soon have are own room service to provide inside the hotel so our guest don't have to have any outside service. We hope to see you again real soon.

Best Regards, Tiffany Ramirez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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471 reviews from our community

Traveler rating
    272
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    42
    31
    8
See reviews for
135
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
San Antonio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 19, 2014

HGI is my new favorite place to stay. The perfect blend of price, quality and service. Breakfast could be better (e.g. eggs appeared to be powdered), but since I really don't decide where to stay based on breakfast, I would rather have the cleanliness, location, and quality staff and amenities.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Bruno M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pine Bluff, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 18, 2014

Very friendly staff, nice hotel, but the bar next door partied in the parking lot right behind our rooms until 2:15 in the morning. Best bed ever! You can change the setting on the bed and you just melt into the bed.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Des Moines
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 12, 2014

My parents, brother and I stayed here while visiting family. We stayed in 3 separate rooms and all felt the beds were very comfortable. The rooms were clean and quiet and the staff was friendly. The breakfast was very good - wish it was included in the stay, but it was no more expensive than eating at a restaurant.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Jill K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pueblo
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 1, 2014

Our experience was outstanding! The staff was so friendly and quick to find a solution when we ran into a small issue with the room. The rooms were clean. La Shun did a great job working the front desk. She made our visit the best!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RPU_5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tiffany R, General Manager at Hilton Garden Inn Dallas/Addison, responded to this review, March 14, 2014
Thank you so much for taking the time to write such a wonderful review of Hilton Garden Inn Dallas/Addison. I'm very pleased to hear you found Ms. La Shun so helpful during your stay with us. I look forward to sharing this review with the entire team, and look forward to your next visit with us. Best Regards,
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Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed February 25, 2014

Every person at this property was exceptional. The chef made an awesome omelet with exactly what I wanted. GREAT place, free parking and close to everything! Beltline is the local "Restaurant Row" with some in walking distand. A Kroger is next door for water and snacks.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank 924lynetteg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pflugerville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 25, 2014

This hotel is off of a main road, but not so close as to hear the traffic. It is located between a wholesale club and business park buildings. The traffic from these two businesses didn't bother us either. I received a very warm welcome from the front desk and asked if I needed anything else before handing me the keys. This hotel is conveniently located to a variety of restaurants. There were so many to choose from that we had a hard time deciding. If you are visiting the Galleria Mall, and don't want to pay the high price for a hotel next door then I recommend this hotel.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Dallas/Addison

Property: Hilton Garden Inn Dallas/Addison
Address: 4090 Belt Line Rd, Addison, TX 75001-4352
Phone Number:
Location: United States > Texas > Addison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Addison
#5 Romantic Hotel in Addison
#5 Business Hotel in Addison
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Dallas/Addison 3*
Number of rooms: 96
Official Description (provided by the hotel):
Welcome to our Hilton Garden Inn Addison hotel located near the Galleria Mall, twenty minutes from downtown Dallas. If you are traveling to Dallas on business, enjoy the convenient location minutes from corporate offices including Mary Kay and Pizza Hut, just twenty minutes from DFW Airport. Our hotel is your office on the road with complimentary WiFi, a 24-hour business center, and ample work space in guest rooms equipped with large desks and ergonomic Mirra by Herman Miller® chairs. If you’re visiting Dallas on a shopping excursion, our Addison, TX hotel is less than 2 ½ miles from the famous Galleria Mall. Internationally known specialty stores including Nordstrom, Saks Fifth Avenue, Tiffany & Co. and Sephora surround the renowned Ice Skating Center. ... more   less 
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Also Known As:
Hilton Garden Inn Addison Hotel Addison
Hilton Addison

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