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“Awesome hotel”

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Hilton Garden Inn Dallas/Addison
Ranked #3 of 21 Hotels in Addison
Certificate of Excellence
Plano, Texas
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Awesome hotel”
Reviewed July 26, 2013

Had several friends and family stay for my wedding and was very impressed. They had everything we needed and shuttled my guests back and forth at no charge. From the General Manager to the housekeeping ladies, everyone was so very nice to us all. They had pool toys that the kids got to borrow and they never once seemed bothered by our constant need of things. We cannot thank them enough and we will for sure suggest them to any of our friends needing lodging for their events. Thank you for taking such good care of my guests.

Room Tip: the rooms facing the back parking lot get very noisy due to bar next to hotel. Not hotels fault but...
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KTroop_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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490 reviews from our community

Traveler rating
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    10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Atlanta, Georgia
1 review
Reviewed July 26, 2013

I'm so impressed with this hotel, mostly due to the staff. From the front desk to the General Manager (I believe her name is Lauren) we were made to feel like the most important folks to walk through their door. Everyone was so friendly and very eager to make certain our every need was quickly and efficiently taken care of. The hotel is lovely and the rooms were perfect. Very comfy beds! I really appreciated the extra attention paid to us by Lauren, the General Manager. I have a baby in arms and 2 other children and Lauren went above and beyond to help me with the kids when we went for breakfast. I will definitely stay here again the next time I'm in town.

  • Stayed July 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank 294kateb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Granger, IN
Level 5 Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed July 25, 2013

I stayed here for a recent one-night visit to Dallas. Several things I noticed...
* Nice sitting area by fireplace in lobby.
* Quick check-in and very friendly.
* Room was chilly when I walked in (i like that!) from a 98-degree day.
* Very comfortable bed.
* Breakfast was hot and good, and even had made-to-order options.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank faithntim9890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 6 Contributor
287 reviews
184 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed July 17, 2013

Good welcome at check-in. Toilet in room was low and the bathroom door hinges creaked loudly and it drug on the carpet until it jammed there when fully open. Our room's entry door latch was loose and we heard loud door slams up and down the hallway. When I checked the door lock to the adjoining room to see that it was locked, the door handle fell off onto the floor. The 'easy chair' in our room was not very comfortable. We stayed two nights, the first breakfast buffet had excellent bacon strips, some of the best ever, and the selection of juices were fresh and nice. There were several breakfast items available, as expected at HGIs. The second morning had bacon that was very good, but not as good as the first day, and we made a waffle that was very good. Both days I had pre-packaged Chobani yogurt and added fresh blueberries to it. We were told by the waiter that they had a cook-to-order egg station, but I didn't see it. We will try a different place next time, hoping to find a more positive experience.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank BigTXN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
94 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 16, 2013

To the property owners: What a shame that you have not updated your property and I'm surprised that Hilton hasn't warned you that you are at risk of losing your franchise. You have a great location, a friendly and knowledgeable front desk staff, a housekeeping staff that clearly is conscientious about doing their best with what they have to work with, and great internet speed. But, your property is old and in desperate need of a refresh. The carpet in my room was filthy and the mildew in the jets in the whirlpool tub was disgusting. Although I did appreciate the sheepskin covering on the bed, a mattress pad is needed between the sheepskin covering and the contour sheet as I'm sure that the sheepskin doesn't get washed on a daily basis. Pillowcase protectors are needed on the pillows. Finally, for those of us with allergies, keeping the filters in the air conditioning unit clean is imperative. Mine clearly had not been cleaned for quite some time.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank undercoverone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed July 8, 2013

This Hotel offered a free shuttle ride to the baboon fire works. The staff were very friendly. Nothing wrong, but nothing extra excellent, but fair for the price. I probably will stay again there. Thanks

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank armandoh610
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ropesville, Texas
Level 5 Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 8, 2013

We planned a last-minute trip to the Metroplex to eat at III forks, and take in a Rangers game. Hilton Garden Inn had an $89 weekend rate; it was near III forks and the Galleria, so we tried it. The room was excellent. Nice size, very clean, and has the dial-your-firmness bed. The breakfast staff was EXCELLENT - very efficient, and friendly. For an $89 room, you can't go wrong here!

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mom4J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Dallas/Addison

Property: Hilton Garden Inn Dallas/Addison
Address: 4090 Belt Line Rd, Addison, TX 75001-4352
Phone Number:
Location: United States > Texas > Addison
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Addison
#5 Business Hotel in Addison
#5 Romantic Hotel in Addison
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Dallas/Addison 3*
Number of rooms: 96
Official Description (provided by the hotel):
Welcome to our Hilton Garden Inn Addison hotel located near the Galleria Mall, twenty minutes from downtown Dallas. If you are traveling to Dallas on business, enjoy the convenient location minutes from corporate offices including Mary Kay and Pizza Hut, just twenty minutes from DFW Airport. Our hotel is your office on the road with complimentary WiFi, a 24-hour business center, and ample work space in guest rooms equipped with large desks and ergonomic Mirra by Herman Miller® chairs. If you’re visiting Dallas on a shopping excursion, our Addison, TX hotel is less than 2 ½ miles from the famous Galleria Mall. Internationally known specialty stores including Nordstrom, Saks Fifth Avenue, Tiffany & Co. and Sephora surround the renowned Ice Skating Center. ... more   less 
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Also Known As:
Hilton Garden Inn Addison Hotel Addison
Hilton Addison

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