I live in the Addison area and needed a hotel stay for 1 week. I chose this hotel because it was at a convenient location. The first night there, my son slept on the sofa bed where he fell through the springs mattress because it was poorly in need of replacement. I called roomservice the next morning and they replaced it. Three days later, I left at 10:15 am going to work, I returned at 7:45 pm that night and my room door was open. It looked as though the maids had come in and left the security latch flipped so the door would not close. I walked in and my laptop had been stolen. I called front desk and she told me that the maids had cleaned my room around 5 something but closed the door behind them..ANYWAY, I went downstairs and talked to her. I gave her my cell number and name and asked her to have a manager call me because I had to leave. 2 hours later when I returned receiving no phone call, I asked her why she never called or anything. THEN, out of nowhere, AN OLDER CAUCASIAN gentleman rudely and loudly commented , "WHAT DO YOU WANT US TO DO, DO YOU WANT ME TO COME OUT OF MY POCKET AND PAY FOR YOUR LAPTOP. WE ARE NOT RESPONSIBLE FOR YOUR PERSONAL ITEMS. OUR MAIDS LOCKED THE DOOR BEHIND THEM WHEN THEY LEFT YOUR ROOM". He was very dispectful and rude. After an hour had passed and police report being filed, my Fiance' came and asked me what happened and we went back down stairs. The guy at the front desk spoke to us using Racial slurs and would not call the manager or anything.. ...I would advise everyone wanting to stay here to find somewhere else to stay. The price may be cheap, but you get what you pay for. The district manager was no help to the us. I called the hotel the day after this happened and spoke to another desk clerk. She advised me that they manually input the time in and out of the keycard use to the rooms..With this being said, They manually inputed the times that I told them to make it look legit AND I KNOW THIS FOR A FACT BECAUSE SOME ENTRIES TO MY ROOM WERE NOT DOCUMENTED...THEY USED THE TIMES THAT I GAVE THEM AND WHAT THE MAIDS LOGGED ON THEIR SHHETS....I'm pretty sure the rude workers still work there . Also, I will not have my laptop replaced by this hotel because by they did not have insurance coverage....WHAT A SURPRISE.. Oh, the district manager says they provide safe deposit boxes for jewelry only...GOOD LUCK WITH YOUR PERSONAL ITEMS THAT AREN'T JEWELRY....
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, Choice Hotels, Expedia, Hotels.com, Cancelon, Travelocity, Hotwire, Agoda and HotelQuickly so you can book your Comfort Suites North/Galleria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Suites North/Galleria Hotel Addison
- Addison Comfort Suites
- Comfort Suites Addison