Gave them my laundry one evening. When it was not returned by 8:30 pm the next evening I went to front desk. It had not been sent to the cleaners and I needed it for meetings the next morning. Management knew it had missed the morning pick up and had done nothing to make it right.
No adequate explanation, no effort to get it done, no communication, no accountability by management, no compensation (not that it would help my situation), no handover from shift to shift.
The single front desk clerk did not know the name of the manager.
I tried this hotel as a cheaper, better (with kitchen etc) alternative to the local Marriott. Will not stay here again.
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- Also Known As:
- Dallas Residence Inn
- Residence Inn Dallas Addison