We booked a reservation using Hotels.com for a few days in Abilene. Booking was fine and Hotels.com was great.
The problem began upon check in. We checked in at the front desk and went to the room.
It was totally unsatisfactory, not clean and certainly not as advertised. It was bad enough that we went back down to the desk and checked out within the hour.
But wait there's more!
I have been charged by the hotel for all 3 days! We were told a refund would be coming but here we are 2 weeks later and nothing.
Better still, my wife called about the issue today and the hotel manager Amanda hung up on her AND the Hotels.com representative.
DO NOT STAY AT THIS HOTEL!
and awful customer service
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- Also Known As:
- Country Hearth Inn & Suites Abilene Hotel Abilene
- Country Hearth Inn And Suites Abilene
- Regency Hotel Abilene