We visited late in the evening. We probably would have gone else where due to past experiences with poor service but I wanted to try their margaritas. Ordered burgers and drinks. The $5 Rita was recommended so ordered it. Food arrived but no margarita so canceled the drink. Food was fair although one of the fries with the burgers was cold. Waitress brought check with price showing and clipped to small tray. I paid cash without checking to see if the drink had been deducted and left a tip. On the way home doing the math we realized that we had been charged for the drink. After complaining and getting a phone call from the manager I was told it was my fault for not checking to make sure it had been removed. In fact was told that the drink showed to have been comped which means the waitress kept the money for my drink and got my drink too.
I highly recommend that for your dining needs and a good experience you go elsewhere because no one at Chili's cares about customer satisfaction.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.