I stayed at the Hilton Garden Inn Abilene because I work for Hilton in my hometown, so I know what kind of standards Hilton hotels should have. The experience was great, but made disappointing by ONE employee. She was at the front desk during breakfast, I asked her if she knew any other local breakfast places and she insisted that I buy the breakfast they provided there. I clearly knew that the hotel served breakfast, so I patiently asked her again for any local breakfast spots and at that moment her phone rang. Without any "Can you wait a second while I answer this..." or telling the caller to "Please Hold..." she proceeded to have a five-minute conversation and I ended up walking away feeling very disrespected while she still talked on the phone. Don't get me wrong, ALL the other hotel staff were great! But this one employee did not fulfill Hilton standards about guests, and that partially ruined my experience here.
- Official Description (provided by the hotel):
- Our Hilton Garden Inn Abilene Hotel is within walking distance to the Mall of Abilene and shopping area. We are in an ideal location with easy access to all three major colleges in Abilene and the top Abilene attractions. We offer complimentary WiFi and a 24 business center along with clean and comfortable rooms to help you enjoy your Abilene visit. ... more less
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- Also Known As:
- Hilton Garden Inn Abilene Hotel Abilene