I recently stayed here for a 7 night stay for work. I originally was put on the 2nd floor (this is a 4 floor hotel). What I found is that this hotel has quite poor sound insulation in the floor/ceilings, because I could hear each and every step that was being taken above me. That in itself won't cause a negative review, as I've lived in cheap apartments like that before. However, when I'm woken up at 2:30AM and 5AM due to thumping on the floor above me, that's when it becomes an issue. Because of this, I was moved to the top floor after 2 nights. Consider that my tip to you if you stay here: REQUEST TOP FLOOR.
Anyhow, I spent a night at the bar a few nights in and several members of our party witnessed a bartender being aggressive, rude and offering the worst service I believe I've ever seen in any hotel period, NOT just a Hilton. A couple of us complained to the front desk about it. The bartender actually came over to the front desk and engaged in a verbal altercation with us while we were talking to the front desk representative.
After a few minutes, I went back to the bar area to talk to a friend who was still over there. The bartender, who was trying to impress two girls the entire night, said to us....and I quote:
"Just in case you're wondering, my shift ends in 15 minutes so that's when I'll be outside."
Obviously a thinly veiled attempt to let him know when I could meet him outside. Keep in mind this is at a HILTON property. This isn't a cheap hotel. This isn't a dive bar. This is a Hilton hotel and we just got threatened by the bartender.
Clearly we complained about that. In fact, *3* of us have complained about it because we all witnessed the very same behavior. And as of now, nothing has been done. How do I know?? The night before I checked out, he was spotted at the hotel. So despite the fact he made an aggressive comment to 3 guests, he is still welcome to work at the hotel. Unbelievable.
What's more, my friend (who is at the top level Hilton offers as far as points) made a complaint and couldn't get a straight answer from the manager about what, if anything, would be done.
If the manager wants to respond here that Ethan (the bartender in question) has been let go, I will retract these comments about nothing being done. I'm not holding my breath.
- Official Description (provided by the hotel):
- Our Hilton Garden Inn Abilene Hotel is within walking distance to the Mall of Abilene and shopping area. We are in an ideal location with easy access to all three major colleges in Abilene and the top Abilene attractions. We offer complimentary WiFi and a 24 business center along with clean and comfortable rooms to help you enjoy your Abilene visit. ... more less
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- Also Known As:
- Hilton Garden Inn Abilene Hotel Abilene