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“Not great, but also not Bad. Just Average.”

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Americas Best Value Inn & Suites-Abilene Mall
Ranked #32 of 37 Hotels in Abilene
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Not great, but also not Bad. Just Average.”
Reviewed October 30, 2011

Room was cleaner than I had expected, but the walls were thin. So we heard the TV from the next room. At 11pm had to call the front desk because of kids running up and down the hallway. They took care of it, but still a nuisance. We got to the breakfast technically after it was supposed to be over, but there was still food out and we were able to piece together enough items to make a meal. So I can't really say anything bad about the breakfast. I have stayed in other Comfort Suites that were nicer. Probably going to try somewhere else next time we go to Abilene.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ESFord2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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82 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Pasadena, Texas
Level 5 Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed September 12, 2011

This facilty is extremely dirty......not much positive to say about this location.Hallways were dirty(not vacuumed)and very soiled,common area windows had greasy hand prints,hall trash cans near the vending machines were overflowing.Hand to ask for my room to be vacuumed.Ants in my room.Business center keyboard was dirty.There is just no much management attention paid to this facilty.(Need to walk the halls !!)

  • Stayed September 2011, traveled on business
    • Value
    • Service
Helpful?
2 Thank larryw58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesabilene, Webmaster at Americas Best Value Inn & Suites-Abilene Mall, responded to this review, October 14, 2011
Dear Guest,

Thank you for choosing Comfort Suites of Abilene for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

• Housekeeping received additional training in the level of cleanliness required of them as our employees.

• Maintenance was informed of the report of ants in the room assigned to you and instructed to see to their extermination.

• Management was approached about the possibility of their doing periodic inspections of the facility to see to it that it is meeting the standards which we set for it.

I hope that the next time you visit our area, you will once again choose to stay at Comfort Suites of Abilene. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Abilene hotels

Frisco, Texas
Level 5 Contributor
77 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 4, 2011

A bit difficult to find as both MapQuest and our Chevy Navigtation system had us exiting the intersate at the wrong exit however a phone call to the front desk got us there.
This hotel was very clean and our room on the fourth floor was huge. Bed was comfortable, shower was great and the picture on the TV was clear with many channels to choose from. Got to watch the Rangers game!!
The complimentary breakfast was okay. They had various types of sweet rolls, a mexican looking omlete kinda thing,pancake/waffle maker, cereal, juice, etc. Typical food for Comfort Suites we have stayed at in the past.
The motel was within a mile of some good restaurants and a shopping mall.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Retiredat65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 27, 2011

This hotel needs some updating- and cleaning! Our room had a huge split in the wall/wallpaper that had been filled with caulk. The sink/vanity in outside the bathroom, just as you walk in the door. Our room smelled like smoke as soon as we walked in. I will never stay here again, especially not at $100 a night!

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MissyDTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesabilene, Webmaster at Americas Best Value Inn & Suites-Abilene Mall, responded to this review, July 9, 2011
Dear Guest,

Thank you for choosing Comfort Suites of Abilene for your recent stay in our area.

Thank you for taking the time to give us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

1) Housekeeping staff received additional training in the level of cleanliness required of them as our employees.

2) Maintenance staff received additional training in properly mending wall cracks and other necessary repairs.

I hope that the next time you visit our area, you will once again choose to stay at Comfort Suites of Abilene. I think you will be greatly pleased.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lubbock, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 27, 2011

Was checked into a room that smelled strongly of smoke although it was supposed to be a non smoking room. Requested another room which was granted but had to take a room with two double beds. One of the lamps by the bed did not work. After guest next door came in at 11:00 pm could hear every word he was saying since it seems there is no insulation in the walls between the rooms. He and his mistress had a good time and an audience to boot. Next morning after showering I turned on the hair dryer to hear its clank and sputter a slow and final death. Upon check out spoke whom I am guessing was the manager as it was the same person who checked me in and he was on the lobby side of the front desk with what appeared to be his son in pajamas

  • Stayed February 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank normaltraver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesabilene, Webmaster at Americas Best Value Inn & Suites-Abilene Mall, responded to this review, July 9, 2011
Dear Guest,

Thank you for choosing Comfort Suites of Abilene for your recent stay in our area.

Thank you for taking the time to give us a review. It is very much appreciated. Upon receipt of your review, the following steps were taken:

1) Management was approached about the possibility of removing the odor of smoke from rooms which are now designated as non-smoking.

2) Maintenance staff was notified of the problem with the hair dryer in the room assigned to you and instructed to see to its repair or replacement.

I hope that the next time you visit our area, you will once again choose to stay at Comfort Suites of Abilene. I think you will be greatly pleased.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 28, 2011

The best thing about this hotel was the manager Brandi Harris she really went out of her way to make sure that my family and I were comfortable.However Reddy was not acting like the person that is supposed to be in charge. I think this hotel has about 3 more months and then its going out of bussiness!!!!!!

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank heavenknows1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerrville, TX
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 10, 2010

WORST WEEK-END EVER!! The tv started smoking, wires were on fire, we had just arrived and my 11 year old grandson turned on the tv. The air condioner did not work, hot all night, wanted to change rooms they claimed it was full, we would have left but we had met our daughter and son-inlaw who drove in from KS and we drove in from Kerrville, TX. All the other hotels were booked, we called around. The ice machines were out of ice. we had to go to the 7/11 to get a bag of ice. The elevators kept getting stuck with other guests. we were one of them. There was a DEAD MOUSE IN THE WHIRLPOOL!!! NEVER AGAIN WILL WE EVER STAY THERE, I WISH THERE WAS SOMEONE I COULD REALLY COMPLAIN, BUT PLEASE DO NOT STAY THERE!! GO ANYWHERE BUT THERE!!

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Weezy1Kerrville_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesabilene, Webmaster at Americas Best Value Inn & Suites-Abilene Mall, responded to this review, July 9, 2011
Dear Guest,

Thank you for choosing Comfort Suites of Abilene for your recent stay in our area.

Thank you for taking the time to give us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

1) Maintenance staff was instructed to see to it that the television in the room assigned to you was replaced.

2) Maintenance was instructed to see to it that the air conditioner in the room assigned to you was properly repaired.

3) Maintenance was informed of the rodent problem and instructed to see to proper extermination.

4) Maintenance was instructed to see to it that the ice machines are properly maintained.

5) Management and maintenance staff were approached about the problems with the elevators and instructed to see to it that they are in proper working order.

I hope that the next time you visit our area, you will once again choose to stay at Comfort Suites of Abilene. I think you will be greatly pleased.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn & Suites-Abilene Mall

Property: Americas Best Value Inn & Suites-Abilene Mall
Address: 3165 S Danville Dr, Abilene, TX 79605-6506 (Formerly Abilene Suites)
Location: United States > Texas > Abilene
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 37 Hotels in Abilene
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Americas Best Value Inn & Suites-Abilene Mall 2.5*
Number of rooms: 50
Official Description (provided by the hotel):
Discover Abilene, Texas and all it has to offer while staying at our 100 percent smoke free hotel, the Americas Best Value Inn and Suites Abilene Mall. Ideally situated only a few miles from McMurry University and downtown Abilene, our hotel is conveniently located off Highway 83 on South Danville Drive. We are near local attractions such as Prime Time Sports, Play Faire Park, and Discovery Center. Our entirely smoke-free property offers many amenities, including a guest laundry facility, ice and vending machines. Sorry, no pets allowed. Start your work or sightseeing day in fine form with a free cup of coffee or free continental breakfast. Guests are invited to relax in our indoor pool, open year round. Maintain your exercise routine while on the road in our on-site fitness center. Visitors in town for business will be sure to take advantage of our on-site business center and meeting facility, featuring free Wi-Fi. Our staff will work with you to ensure your meeting or event runs smoothly down to the last detail. Each of our 49 guest rooms/suites feature the ambiance of home luxuries such as free Wi-Fi, microwave, mini-fridge, hairdryer, 32 inch flat panel cable TV, iron, ironing board, and alarm clock. Americas Best Value Inn and Suites Abilene Mall is your best choice within west-central Texas. We offer ideal accommodations and location whether you are in town for entertainment, music and food festivals, sightseeing, wildlife activities or simply passing through on your way to Fort Worth or Austin. At Americas Best Value Inn and Suites Abilene Mall our goal is to provide our guests a great experience, not just a place to stay. At Americas Best Value Inn and Suites Abilene Mall, We've Got You Covered from the time you hit the road until your head hits the pillow. ... more   less 
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Also Known As:
Abilene Comfort Suites
Comfort Suites Abilene

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