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“Helpful, friendly staff and nicely appointed rooms”

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Holiday Inn Express Athens
Ranked #3 of 9 Hotels in Athens
Certificate of Excellence
Reviewed July 23, 2014

I recently stayed in this hotel for a week with my disabled mother.
Staff: helpful and accommodating. They worked overtime trying to help my mother with her needs related to her disability. When they were briefly unable to find a component to make the pool chair lift work, they gave us a free nights stay. The lady who was serving breakfast helped my mother get breakfast. Very sweet. Everyone was very friendly.
Accommodations: Nicely appointed rooms, which were better than some of the standard (non-Express) Holiday Inn's we have stayed in lately. The rooms are spacious, and the furnishings all appear new. The disabled room with the roll in shower was well done. Unlike some of the hotels we have stayed at, the shower entrance had a small lip on the floor to keep the water from spilling over into the rest of the bathroom. My main suggestion would be to have an accessible room with two double beds so someone else could also stay in the room if needed. Sometimes a disabled person needs someone (who is not a spouse) to stay with them. There is a nice indoor pool and hot tub.
I rated this hotel as 4 of 5, because Holiday Inn Express is generally a 3 star hotel. I felt it was better than 3 star with their quality of service and accommodations.

  • Stayed: July 2014, traveled with family
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Thank GregoryK1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Manager at Holiday Inn Express Athens, responded to this reviewResponded July 31, 2014

We greatly appreciate your review and wonderful comments. We strive very hard to accommodate our guests and deliver the ultimate guest experience. It was a pleasure of ours to serve you and your family during your time in Athens, TN.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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67 - 73 of 97 reviews

Reviewed May 26, 2014

I travel to Athens about 4 times a year on business; this is probably the best hotel in town, but don't get too excited. It is clean, right off I-75 and Ruby Tuesday is right across the street. But lately the rates have increased, and these are times of minimal inflation. The hotel is tired, and increasingly appears to be a favorite for construction crews from out of town. It is common to hear folks hang out at night in the parking lot to smoke and chat, and get loud sometimes. I prefer a more quiet hotel, and if rates are being raised, I would expect something in return, e.g., new carpet, renovations and the like. Don't see those things happening.

So after the last rate increase, I'm now staying at Embassy Suites on the east side of Chattanooga. I just have to get up an hour earlier to attend to business in Athens. The rates are much higher, but the quality is much higher. You get what you pay for.

Room Tip: Stay in Chattanooga.
  • Stayed: May 2014, traveled on business
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2  Thank Charles H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hiexpress A, General Manager at Holiday Inn Express Athens, responded to this reviewResponded May 29, 2014

Thank you for your review & your business. I do apologize for the unsatisfactory stay during your last visit & that you feel the appearance of the hotel is less than your expectations. We are currently in process of renovation and carpet and wall vinyl are due within the next month. We strive very hard to accommodate all guests & hope that you allow us the opportunity to better serve during your next travels.

Warm Regards,

Melissa C.

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Reviewed February 5, 2014

I had driven for 14 hours from Florida on my way home to Cincinnati and I couldn't drive any further. So lucky for me there was a Holiday Inn Express in Athens, very convenient, right off the expressway. It was past Midnight but they were happy to see me and found me a perfect room with a King Bed.

I wasn't there long, just a quick overnight but the room was clean, the bed was warm. I slept soundly and woke ready to resume my trip.

The people working at the Hotel couldn't have been more accommodating. I felt very welcomed, even though it was without a reservation!

  • Stayed: January 2014, traveled solo
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2  Thank Donald M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2014

Only a one day visit but a nice experience :

Pros :

Nicely renovated, new feel.
Clean comfortable rooms with modern updated furniture + tv.
Quick access to Highway 75.
Nice breakfast area,

Overall this was a very nice hotel. I think in some ways that is a problem as this is the benchmark so far for me as on my last trip I stayed in 3 different Holiday Inn Express's. This one takes the prize. It's the reason I stayed with the chain in my next two locations and the reason i was not as impressed with at least one of those places.

This is a great stopover place for a nice restful sleep on a long highway 75 journey.

  • Stayed: December 2013, traveled solo
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1  Thank Paul Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 4, 2014

Nice room-big and clean-well appointed. Microwave didn't want to work- maybe us. Soft sheets compared to others on this trip.Spa and pool were enjoyed on cold evening. No apparent deals offered but not bargain hunting. Got our money's worth.

  • Stayed: January 2014, traveled as a couple
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Thank motelgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

Traveling through Tennessee we missed our Clevland exit and I'm glad we did. Stopped at the Holiday Inn Express right off the interstate in Athens TN . Checked right into a very clean spacious room. Friendly staff and free hot breakfast.

  • Stayed: July 2013
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1  Thank Bridget D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2013 via mobile

We needed a late night stop and have had good success with this brand. I called ahead by 20 minutes and the desk clerk found us a room. Yea! It was almost 1 AM. For our short night sat I would have expected a discount but forgot to ask. I had 2 problems with our room. First, it was dirty. Under the toilet seat was disgusting! AND it looked like somebody dumped something or threw up in the sink! GROSS!
The 2nd issue was the beds. Pretty hard and not what you would expect from this brand. I guess they haven't updated this hotel yet.
Finally, the staff needs a lesson in courtesy. While they were getting their work done they interfered with guest movement without an excuse me or courtesy of allowing the guest to go first. For the price I would try a different hotel in the area. But, I it's late it works fine!

  • Stayed: June 2013
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3  Thank epcotitis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Athens, responded to this reviewResponded July 2, 2013

Dear epcotitis,

Thank you so much for your candid review of our hotel. Please accept our sincere apologies for any inconvenience you have experienced and for the room conditions that did not meet your expectations. Our goal is to provide clean and comfortable stay to all of our valued guest and make their stay a memorable one. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our facilities continually. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Janice A
Case Manager
IHGCare

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Additional Information about Holiday Inn Express Athens

Address: 1819 Holiday Dr, Athens, TN 37303-4951
Phone Number:
Location: United States > Tennessee > Athens
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Athens
Price Range: $120 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Athens 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Come experience the scenic beauty and comfort of the Holiday Inn Express Athens, Tennessee, a smoke-free facility, located between Knoxville and Chattanooga on I-75 at exit 49. For the adventurous, we are just a short drive from the Smokey Mountain Cherahola Skyway and the famous Dragon Back boasting more hairpin turns than any other 13 mile stretch of road in the US a cyclists dream. For the tired and weary, our spacious rooms offer a relaxing experience after a long day of travel or business. If what you need is a little physical activity, take a dip in our indoor pool or spa, work out in our fitness room or enjoy the peaceful walking trail at Athens Regional Park located 1/4 mile from our hotel. Check out our best amenity our courteous and professional staff. ... more   less 
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Also Known As:
Holiday Inn Express Athens Hotel Athens
Holiday Inn Athens
Athens Holiday Inn

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