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“Excellent hotel”

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Comfort Inn & Suites
Ranked #4 of 8 Hotels in Antioch
Reviewed April 9, 2013

The hotel staff were excellent. The indoor heated pool was awesome , the jacuzzi in the room was fabulous ,breakfast was filling . Would definitely stay and recommend this hotel .They gave us the room on time .

Room Tip: Choose the one with jacuzzi
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  • Stayed: April 2013, traveled with family
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Thank vaidya n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Inn & Suites, responded to this reviewResponded April 15, 2013

Dear vaidya n,

Thank you for telling us about your stay with us. We appreciate your feedback. We are so glad that we could accommodate you and your family. We are so glad that you enjoyed your suite. We will pass your comments on to our staff. They always appreciate hearing when they are doing a good job. Thank you for your time. We hope you will consider us again in the future.

Sincerely,
Country Inn & Suites Nashville South

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179 - 185 of 261 reviews

Reviewed April 5, 2013

We booked the hotel mainly because it was on our route back home (looked like an easy off, easy back on the interstate location). The entrance is a bit tricky to navigate, and the surroundings were trashy. The elevator in the hotel made an extremely loud noise and appeared to break down / stop, but did finally open at our floor. The room was OK, and seemed clean. Breakfast in the morning was nice, and the area was clean. Just seems like it was built and not much maintenance or improvements have been done. It worked in a pinch, but I probably won't ever stay here again.

  • Stayed: March 2013, traveled with family
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Thank DSP_MPS_Gmail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Inn & Suites, responded to this reviewResponded April 7, 2013

Dear DSP_MPS_Gmail,

Thank you for telling us about your stay with us. Thank you for telling us about your concerns about the hotel. We are sorry that you were not completely satisfied with your stay. We will pass your feedback on to our staff. We are sorry for your inconvenience. We use guest feedback to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your time. We hope you will stay with us again in the future.

Sincerely,
Country Inn & Suites Nashville South

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Reviewed March 1, 2013

We booked this place as our half way mark to Orlando from Minnesota. We arrived later in the evening, and found the hotel very easy thanks to our GPS. When we arrived, we found a very pleasant, helpful front desk staff member. We were given a room on the 1st floor which we were very happy about. Our room was very clean, and cozy. We woke early, and enjoyed their very good continental breakfast before we headed back out on the road. Over all experience was a positive one.

  • Stayed: February 2013, traveled with family
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Thank Jackiechard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Inn & Suites, responded to this reviewResponded March 5, 2013

Dear Jackiechard,

Thank you so much about your stay. We appreciate all of your comments about the hotel. We are so glad that we could accommodate you and your family. We hope you all enjoyed your time in Nashville. We hope you will consider us again in the future.

Sincerely,
Country Inn & Suites Nashville South

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Reviewed February 24, 2013

This hotel is older and it is in a "rougher" part of town but it is clean, convenient to Nashville and you cannot beat the quality of service we received as a family. Exceptional service by Candi, Quinton and Yeliann made us wish could have stayed longer. The pool area was closed for the majority of our stay because the repair crew showed up a week early...annoying but not the fault of the site manager. In fact, Candi did everything in her power (and then some) to ensure our 7 year old was able to use the pool prior to our leaving. Quinton was a joy to see every night of our stay... open and friendly every time you walked past him at the desk. My wife got to know Yeliann better than me, but had nothing but good things to say about the young lady. All in all I would recommend this place.

Room Tip: Ask for a room on the back side of the hotel. The front side is literally against a major highway.
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  • Stayed: February 2013, traveled with family
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1  Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Inn & Suites, responded to this reviewResponded February 26, 2013

Dear Chris M,

Thank you for telling us about your stay with us. We are so glad that we could accommodate you and your family. We are sorry for the pool being down during most of your stay. We apologize for the inconvenience. Thank you for your feedback. Guest feedback is very important to us. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for your stay. We hope you will stay with us again in the future.

Sincerely,
Country Inn & Suites Nashville South

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Reviewed February 24, 2013

I stayed at this hotel for 3 night from 02/20/ to 02/23/13. The room seemed clean (so I thought) and the desk staff was helpful at times. I left at 3:30 AM for a flight back home. When I got into Orlando and went home I took off my shirt and was amazed at the dozens of small bed bug bites on my stomach and back. They were everywhere and some places that you dont want to know about. If yoiu ask why I didnt say anything that morning is because of the early hour I got up and mostly got dressed in the dark and ran off to the airport. I did itch somewhat on the plane, however the dry air will do that to your skin.

This place needs to go thru and completely take care of this problem. Visitors should not have to put up with this. HEY CLARION! Lets see if anyone if going to do something about this or maybe contact me to ease the situation. Didn't think Clarion was like this however I was proven wrong. Are they going to step up to the plate or just post a canned response thanking me for the review.

Room Tip: Sleep elsewhere
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  • Stayed: February 2013, traveled solo
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Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CMiskell, Manager at Comfort Inn & Suites, responded to this reviewResponded February 25, 2013

Thank you for your feedback regarding your stay at the Country Inn & Suites, Nashville South. Since all our guests are valued, we want you to know your concerns have been heard and acted upon.

We take claims very seriously and have a bed bug action plan in place to help prevent infestations. All our housekeeping staff is trained to inspect for signs of bed bugs during their daily room cleanings. If staff or one of our guests suspect activity, we immediately put the room and adjoining rooms off market and do a thorough inspection with management and a professional pest control company.

We understand how frustrating this is to you. Please know that it is just as frustrating to us, as we all know that bed bugs can be transferred to the hotel from other travelers. Upon inspection of the room management found no evidence of any bed bug activity. Inspection included the headboard, mattresses (both top and bottom) carpet, curtains, linens, chairs, electrical outlets and all furniture in the room. We are dedicated to the comfort of all our guests and again, take this issue very seriously.

I would love to speak to you further about your experience, and as such would welcome a call from you.

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Reviewed February 23, 2013

My wife and I went to Nashville for a valentines getaway. This is my first stay I can remember at a Country Inn & Suites. I earned my status and free nights with Club Carlson in Canada last year at a Radisson. I stay at hotels between 3 to 6 months a year. This property is older but above average for its age as a result of the upkeep. It is evident it is aging but is well kept. I was recognized for my status in Club Carlson, which is always a plus. The room was clean and somewhat presentable. The train at night seems to blow its horn just as it passes the hotel. I overlooked anything that could be but the next just couldn't be overlooked. The management of the hotel seems to be lacking in the "customer is always right" mantra. I asked for a tray at breakfast to take my wife some food so she could eat while she was getting ready. The manager stated "our breakfast is not designed to be eaten in the rooms". I told her that "I hope it doesn't give my wife a heart attack or anything since she will eat it in a place where it was not designed to be eaten". When I made my concern known via email... I then received an email response that was quite insulting... However, TripAdvisor informed me I was not allowed to post that email in this post. Hopefully, this hotel's management will realized their manager's insulting guests who have very legitimate comments is not a very good idea.

  • Stayed: February 2013, traveled as a couple
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Thank SlickNEO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2013

Made reservations online. Reviews were mixed and price was cheap, $57/night. The hotel is tricky to find. Hotel was loud and not quite up to Country Inn & Suites standard I am accustomed to. The breakfast was up to Country Inn & Suites standard with plenty of selections. This is a good place to stay if you are looking for a cheap place.

  • Stayed: February 2013, traveled as a couple
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Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CMiskell, Manager at Comfort Inn & Suites, responded to this reviewResponded February 21, 2013

Thank you for telling us about your stay with us. We are very glad you enjoyed the breakfast. We are very sorry however that other aspects of your stay were not as great. We take guest feedback very seriously. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to to the hotel. Thank you so much for your time.

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Additional Information about Comfort Inn & Suites

Address: 400 Collins Park Dr, Antioch, TN 37013 (Formerly Econo Lodge Inn & Suites)
Phone Number:
Location: United States > Tennessee > Antioch
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Antioch
Price Range: $88 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 97
Official Description (provided by the hotel):
COMFORT INN & SUITES The Comfort Inn & Suites® hotel in Antioch will get you rested and ready for anything. We’re conveniently located off Interstate 24 (Exit 59) near the Grand Ole Opry. You’ll find plenty of other local sites, activities and attractions to explore near our leisure hotel in Antioch, some of which include: Ford Ice Center Music City Center Ryman Auditorium Parthenon Central Park You can also easily get to downtown Antioch and several other interstates and highways. We cater to both vacationing tourists and business travelers alike with complimentary services and amenities such as: Indoor heated pool and hot tub Exercise room Meeting space Guest laundry facilities Get going with a great breakfast. Start your trip to Antioch with our free hot breakfast offering everything from eggs, waffles and meat to healthy options like yogurt and fresh fruit. All of our clean, comfortable, well-appointed guest rooms,coffee makers, microwaves, refrigerators,and in-room tea and coffee, along premium bedding and more. Don't forget to ask about our rooms with pool views. Whether you’re traveling for leisure or business, alone or with your kids, our Comfort Inn & Suites hotel offers accommodations for every type of travel. Antioch hotels like ours are proud to offer hotel rooms to relax and unwind no matter what reason you travel. Get rested, set, go—book a room today! ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Nashville-South Hotel Antioch
Country Inn And Suites By Carlson, Nashville-South
Country Inn Antioch
Antioch Country Inn

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