Am a Diamond member of Hilton Honors. Checked into the hotel. Was told I was upgraded to a better room. Sounds great. When I went up to my room, boy was I surprised at what I found.
The room was closed up like a cave with the blinds closed tightly shut. When I opened them I found out why. The carpet, which is dated, had stain marks throughout the room. The bathroom was the size of a small broom closet. The entry way to the room reeked of cigarettes, even though it is supposedly no smoking.
I went to the front desk to inquire about this and seemed to talk with the manager on duty. I mentioned my issues and all he could offer was an apathetic look. Never offered to move my room or see what could be done to resolve the issues.
It was then that I decided to call the "Diamond" desk at Hilton to move my hotel for the night. They were able to get me a room at the Hampton Inn 5 minutes from the airport. It is a much nicer property. When I collected all my belongings and headed down to the front desk, it seemed that the woman who checked me into the property knew I wasn't going to stay.
They made no effort at all to resolve any of my concerns and the manager who I had talked with earlier didn't even bother to come out of his office right off the front desk. They did not charge me for the hour I was at the property. That was the best thing about the ordeal.
Don't waste your money staying at this property. You will be very disappointed.
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- Also Known As:
- Hilton Knoxville Airport Hotel Alcoa
- Hilton Hotel Knoxville Airport
- Hilton Hotel Alcoa
- Hilton Alcoa
- Alcoa Hilton