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“Not worth staying at” 2 of 5 bubbles
Review of Hilton Knoxville Airport

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Hilton Knoxville Airport
Ranked #1 of 15 Hotels in Alcoa
Denver, Colorado
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not worth staying at”
2 of 5 bubbles Reviewed April 10, 2014

Am a Diamond member of Hilton Honors. Checked into the hotel. Was told I was upgraded to a better room. Sounds great. When I went up to my room, boy was I surprised at what I found.

The room was closed up like a cave with the blinds closed tightly shut. When I opened them I found out why. The carpet, which is dated, had stain marks throughout the room. The bathroom was the size of a small broom closet. The entry way to the room reeked of cigarettes, even though it is supposedly no smoking.

I went to the front desk to inquire about this and seemed to talk with the manager on duty. I mentioned my issues and all he could offer was an apathetic look. Never offered to move my room or see what could be done to resolve the issues.

It was then that I decided to call the "Diamond" desk at Hilton to move my hotel for the night. They were able to get me a room at the Hampton Inn 5 minutes from the airport. It is a much nicer property. When I collected all my belongings and headed down to the front desk, it seemed that the woman who checked me into the property knew I wasn't going to stay.

They made no effort at all to resolve any of my concerns and the manager who I had talked with earlier didn't even bother to come out of his office right off the front desk. They did not charge me for the hour I was at the property. That was the best thing about the ordeal.

Don't waste your money staying at this property. You will be very disappointed.

Room Tip: Stay somewhere else. With the attitude of the staff and the poor quality of the rooms it isn't...
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  • Stayed April 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank shadowbozo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, April 11, 2014
I appreciate your candid review of your recent visit to our hotel. I apologize for the room assignment not meeting your expectations as comfort and satisfaction are my highest priority for our guests. I have reviewed your comments with our front desk and maintenance teams who will use them as we continually evolve to provide the best hotel experience possible to each of our guests. I invite you to stay with us the next time your travels bring you to the area so we may better demonstrate the level of hospitality you expect and deserve as a valued HHonors member.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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724 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (109)
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English first
Lake Mary, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 7, 2014

My adult kids had a very early flight out Sunday morning and they had a very comfortable stay at the Hilton Airport. I stayed the next night for the same reason and it was perfect. The room was clean and the bed was very comfortable. I even got to catch up with Game of Thrones on HBO on a very large modern LG Flat Screen Television. The linen on the bed was very clean and crisp. The bathroom had many complimentary shower supplies. The bath towels were large and seemed new. It was raining the morning I left and I was able to stay dry the entire short walk under cover from the hotel to the door of the Knoxville Airport. I will absolutely stay there if my travel ever takes me back to Knoxville TN.

  • Stayed April 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BroDJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, April 8, 2014
Thank you for the review on the Hilton Knoxville Airport. I am glad that you enjoyed your stay with us! Thank you for your business, and I hope you have another opportunity to stay with us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, Virginia
Level Contributor
277 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed April 5, 2014 via mobile

Spent two nights here on a business trip to Knoxville. Location is great, literally walk to the hotel from the airport. Check in was so-so...front desk clerk was overloaded with check-ins, including a problem, as well as several phone calls. When I got there the clerk was both professional and gracious, but she neglected to mention how to get to the elevators. Arrived in the room on the Executive Level and found one of the complimentary bathrobes on the closet floor, the hair dryer still outside its bag and the waste basket liners cracked and ill fitting. There were two items that were not vacuumed up off the floor both days I was there. Service in the lounge was excellent on both evenings, Patricia was most gracious, engaging and accommodating. An ok stay, but really below the level I have come to expect from Hilton. Some attention to detail is definitely in order here.

Stayed April 2014, traveled on business
Helpful?
Thank JimCarroll3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, April 7, 2014
Thank you for taking the time to write a review on your stay at our hotel. I want to apologize for the problems you experienced at check in and with housekeeping in your room. I will take action to make sure this does not happen again. Thank you very much for your business, and I hope you will choose to stay with us again the next time you are in Knoxville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed April 2, 2014

I had a 6:00am departure flight, so I decided to stay the night before at this Hilton location. Hotel staff is very pleasant and the rooms were very well kept and seemed updated (compared to the old looking exterior). My room was very clean and comfortable. No airport noise issues, even with it being located 50 yards from the terminal.

  • Stayed March 2014, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Joe A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, April 4, 2014
Thank you for the review on the Hilton Knoxville Airport. I am glad you enjoyed your stay with us and our convenient location to the Knoxville McGhee Tyson airport terminal. Thank you very much for your business, and I hope you will choose us again the next time you are in Knoxville!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crossville, United States
2 reviews
4 of 5 bubbles Reviewed March 29, 2014

Enjoyed the hotel. We Have stayed there before, its always pleasant. Very friendly Staff and a clean, well kept facility. The stay and park feature is a real bonus! It does not get much better than this for a hotel. Its location right next to the airport is unbeatable. Stay and Park saves you time and money, especially when your trip is a week or two, saving you $10.00 a day for parking.

  • Stayed March 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lauchlin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, March 31, 2014
Thank you for taking the time to write a review on the Hilton Knoxville Airport. I am glad you enjoyed your stay with us and the Stay and Park feature. Thank you very much for your business, and I hope you will choose us again the next time your travels bring you to Knoxville!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Noblesville, Indiana
Level Contributor
276 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed March 27, 2014

Our conference was held at the Hilton, which is walking distance from the airport. The Hilton also provided a shuttle. Many things impressed me about the Hilton from the friendliness of every staff member to the meals. The hotel also boasts a beautiful indoor waterfall pool and a grotto hot tub. It has a decent fitness center too, which isn't mentioned in some of the ads.

I appreciated the small gift store, lounge and restaurant. The hotel is kept spotless by a staff that works around the clock. Surprisingly airport noise wasn't a problem because it is a small airport.

This would be a great deal for someone flying out early or bumped from their flight.

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Morgan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, March 31, 2014
Thank you for your review of the Hilton Knoxville Airport. I am glad you enjoyed your stay with us including our great location connected to the Knoxville McGhee Tyson airport terminal, indoor pool, fitness room, and friendly staff !! I hope you have another opportunity to stay with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield Glade, Tennessee
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed March 25, 2014

We stayed here the night before our flight to the islands, The front desk staff were great and very friendly. Got us checked in quickly and off to our room. This is what was disappointing. Room was very clean but for a Hilton property seemed very worm and not modern. The heating unit was noisy and bathroom was so small nor appealing. OK so I was using my point to stay here but you would figure they would get you in a room that looked like it had been remodeled in the last decade. We had drinks at the bar which was awesome and staff friendly especially the bartender but his name slips my memory. (Jim, John something common.)

We would stay here again as it is very convenient to the airport. Staff and service is great but will ask for different room next time should we walk into one like the one we stayed in this time. I know they would have probably done it this time and my fault for not asking to be moved.

Note to everyone, seems they are VERY strict on following the law for ID's in the area so have one everywhere you go in the area including restaurants near airport. Make sure it is valid and not expired, you will be denied service if not valid as my wife was who is 61. Seem the local sheriff gets a bit carried away with busting places sending people in with expired license and such.

Room Tip: Ask for interior room since they seemed nicer. Could be wrong but it appeared so when passing.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ned G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, March 26, 2014
Thank you for taking the time to write a review on our hotel. I am glad you enjoyed our location and great staff, and I appreciate your input on the condition of the room. We will begin a fantastic renovation of all areas of the hotel in the next few months in order to exceed our guest's expectation on every future visit! Thank you for your business and I hope you will choose us again the next time your travels bring you to Knoxville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Knoxville Airport

Property: Hilton Knoxville Airport
Address: 2001 Alcoa Hwy, Alcoa, TN 37701-3163
Phone Number:
Location: United States > Tennessee > Alcoa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Alcoa
#4 Business Hotel in Alcoa
#5 Family Hotel in Alcoa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Knoxville Airport 3.5*
Number of rooms: 236
Reservation Options:
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Also Known As:
Hilton Knoxville Airport Hotel Alcoa
Hilton Hotel Knoxville Airport
Hilton Hotel Alcoa
Hilton Alcoa
Alcoa Hilton

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