Spent two nights here on a business trip to Knoxville. Location is great, literally walk to the hotel from the airport. Check in was so-so...front desk clerk was overloaded with check-ins, including a problem, as well as several phone calls. When I got there the clerk was both professional and gracious, but she neglected to mention how to get to the elevators. Arrived in the room on the Executive Level and found one of the complimentary bathrobes on the closet floor, the hair dryer still outside its bag and the waste basket liners cracked and ill fitting. There were two items that were not vacuumed up off the floor both days I was there. Service in the lounge was excellent on both evenings, Patricia was most gracious, engaging and accommodating. An ok stay, but really below the level I have come to expect from Hilton. Some attention to detail is definitely in order here.
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- Also Known As:
- Hilton Knoxville Airport Hotel Alcoa
- Hilton Hotel Knoxville Airport
- Hilton Hotel Alcoa
- Hilton Alcoa
- Alcoa Hilton