Let's start from the beginning.
I stayed here because of its location EXCELLENT! Walk from airport to hotel under an awning - What could be better?
Well, if you rent a car you are directed to the most inconvenient parking lot I have seen at a hotel. With a roller bag you traverse several sets of steps to get into the building.
Upon entry the front desk staff is helpful - no issues.
Bed comfort - very good - better than average.
TV: Good choice of HD channels without too many ESPN channels that are not watched. Ability to change aspect ratio a plus.
Wireless: Free and steady.
Bathroom: moldy/shower head too low. Water pressure OK but the hotel fascination with the Speakman shower-heads is ridiculous. Speakman must have a great salesman because they turn up everywhere. These shower-heads only succeed in applying air to the stream making the showerer is getting more water and pressure but quickly discover there is not all that much water coming out of the shower-head.
Breakfast at restaurant. Again nice people but pathetic food. Two eggs - scrambled well - whole wheat toast. I received two fried eggs and a basket of orange marmalade. When the eggs returned they were scrambled but not well done and not warm \. Potatoes were cold and bacon was luke warm. Check took forever to arrive.
Room iron had not been checked in years. Only became warm after banging the side - water leaked from controls. Housekeeping did arrive with a new iron - still in the box.
This hotel needs to work on the details of everything they do to be successful.
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- Also Known As:
- Hilton Knoxville Airport Hotel Alcoa
- Hilton Hotel Knoxville Airport
- Hilton Hotel Alcoa
- Hilton Alcoa
- Alcoa Hilton