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“Hilton at the airport” 4 of 5 bubbles
Review of Hilton Knoxville Airport

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Hilton Knoxville Airport
Ranked #1 of 15 Hotels in Alcoa
Aiken, South Carolina
Level Contributor
43 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Hilton at the airport”
4 of 5 bubbles Reviewed September 13, 2012 via mobile

Parking is a little confusing. The hotel has a bar and indoor pool. The rooms are nice but the fixtures are a little dated. The airport is within walking distance. Status members are on a private floor but he other benefits like langue with free food but pay by the drink bar were not mentioned.

  • Stayed September 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GlennFugate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, September 14, 2012
Thank you for your comments concerning your recent stay at the Hilton Knoxville Airport. I am glad you enjoyed your stay with us, and hope you will choose us again the next time your travels bring you to Knoxville!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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724 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (109)
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london
Level Contributor
105 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed August 28, 2012

Had an early flight from Knoxville, you can walk to the terminal from the hotel in a minute which made it very easy for an early departure. A plain Hilton hotel, clean, free wifi, good complimentary breakfast on the club floor, good value or money.

  • Stayed August 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank passeportLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, August 30, 2012
Thank you for your nice comments concerning your recent stay at the Hilton Knoxville Airport. I appreciate your business and hope you will choose us again the next time you are in Knoxville!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Soldotna, Alaska
Level Contributor
146 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed August 18, 2012

I have stayed at this hotel many times over the years and have always found the staff to be very helpful and friendly. Though it is true that some of the furnishings are getting dated, I have never found any thing to fault regarding housekeeping. My one 'bad' stay was when I was given an outside room near a maintenance area for the airport and jet engines were run up and down until the early hours.

I have since had rooms away from the airport side and they were nice and quiet. The beds are very comfortable and I love the feather pillows!

I do not travel as much as I have in the past so my medalion level has gone (for now), but I was still put on the executive level during my most recent stay. That was great and I do appreciate that type of consideration.

I will be staying here again in September on my way to a class reunion. Another early flight, so it is great being nearly in the airport, and only moments away from check-in.

FYI on perks; free parking for your car while away (there are limits) and around 6:30 or 7:00 pm each night, great free snacks in the raised atrium bar...yummy, goes great with a glass of wine.

I have utilized the restaurant rarely, due to timing, but the times I have eaten there, the food was very good and the service always great. Breakfasts are big.

Room Tip: Rooms away from the airport (outside) or facing the atrium are normally quiet. I prefer a room furth...
See more room tips
  • Stayed June 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kenaijohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, August 20, 2012
Thank you very much for your comments concerning your recent stay at the Hilton Knoxville Airport. I appreciate the feedback as it helps me to see what areas of the hotel operation need improvement. I am glad you enjoyed your stay with us, and we look forward to having you stay with us again in September. If there is anything we can do for you during your stay, pleas do not hesitate to contact us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
107 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed August 16, 2012

Have to agree with oths about the aging decor and style of the hotel but the place is extremely clean and tidy. Located 100yds from the terminal I have used the hotel 7-8 times aft flying long haul and connecting to TYS. ALways a friendly welcome from receptionist, bar staff and lady in executive lounge. Sure this isn't the sort of place you would come for a weeks holiday but as a practical and functional business hotel whilst tavelllng it can be beat.

Stayed August 2012, traveled on business
Helpful?
Thank MartyFi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, August 20, 2012
Thank you for your comments concerning your recent stay at the Hilton Knoxville Airport. I appreciate your business, and I am glad you enjoyed your stay with us! I hope you choose us again the next time your travels bring you to Knoxville!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
orlando, fl
Level Contributor
82 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed August 8, 2012 via mobile

Well you can bet the Hilton family wouldn't stay in this hotel. We had a dbl bed room in the 3rd floor. The beds were bouncy and uncomfortable. The bathroom tile grouting was nasty and seriously needs to be redone!!! (I wish I had taken a picture it was the dirtiest tile I have ever seen)
The location being adjacent to airport is great and I'm sure the only reason anyone stays here. They do have an executive level but I highly doubt it's worth it based on the worn out room we had....come on guys you need to renovate

  • Stayed August 2012
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank flrelax10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, August 10, 2012
Thank you for your comments concerning your recent stay at the Hilton Knoxville Airport. I really appreciate the feedback. I do want to apologize for the condition of the tile in your bathroom...this is unacceptable to me and I will take action to correct immediately. As far as our beds, we have the Hilton Suite Dreams bedding in all of our rooms, and our guests normally are very complimentary of their comfort. We are continually updating our hotel, having recently added new 37" HDTV's in every room as well as new desk chairs. I do hope you will stay with us again the next time your travels bring you to Knoxville!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Level Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed August 4, 2012

Like all other reviews, this hotel is old but the staffs are friendly and helpful. Room is spacious. Cleaning is average, there is still some hairs from the previous customers in the bathroom, on floor and hair dryer! Complimentary newspaper and wifi. When we first booked for the hotel, we thought it is within the airport area but it is actually right inside the airport! It is ideal for travellers not for leisure purpose. Limited parking infront of the hotel and one can only park for loading baggages. The complimentary paking is on the opposite road, opened space parking, rather spacious but it is still within the walking distance. For our one night stay it was good enough.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MsAvIS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, August 7, 2012
Thank you for your comments concerning the Hilton Knoxville Airport. I want to apologize for the cleanliness issues you had in your room..this is unacceptable to me and I will take action to make sure it does not happen again. I am glad you enjoyed our friendly staff and our connection to the Knoxville McGhee Tyson terminal via a covered walkway. I hope you will choose us again the next time you are in Knoxville!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed July 30, 2012

Easy check in. short walk to airport terminal. Older property with renovations. Executive lounge very nice. Large flat screen television. I had a view of the airport runway which was cool.

Room was very clean and I enjoyed the additional power outlets near the bed. Internet is quick, complimentary, and easy to access. Only bad report was the thin hotel walls. I turned my tv off and could easily hear the television, conversation, and sneezing from the room next door. Lastly, the thermostat is completely outdated. Probably the original

  • Stayed July 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jiggyg22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bcable21, General Manager at Hilton Knoxville Airport, responded to this review, August 1, 2012
Thank you for your comments concerning your recent stay at our hotel. I appreciate the feedback, as it helps me to see what areas of the hotel operation need improvement. I do want to apologize for the problem you had with noise from the room next door, and with the thermostat in your room. I will investigate both of these issues and take corrective action. I appreciate your business and hope you will stay with us again the next time you are in Knoxville!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Knoxville Airport

Property: Hilton Knoxville Airport
Address: 2001 Alcoa Hwy, Alcoa, TN 37701-3163
Phone Number:
Location: United States > Tennessee > Alcoa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Alcoa
#4 Business Hotel in Alcoa
#5 Family Hotel in Alcoa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Knoxville Airport 3.5*
Number of rooms: 236
Reservation Options:
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Also Known As:
Hilton Knoxville Airport Hotel Alcoa
Hilton Hotel Knoxville Airport
Hilton Hotel Alcoa
Hilton Alcoa
Alcoa Hilton

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