We stayed here when we were on vacation. The front desk clerk was not very well trained in customer service. When we checked in we asked to make sure we had a king bed and were assured it was, when we got to room it had a queen size bed even though we reserved a king months ago. The front desk clerk said he would change our room, but when we went to get it changed he said we could either take the one king room he had by the pool, stay in the queen room or go stay some place else. We also had issues with the a/c and it was not taken care of. It worked, but the fan was very loud and rattled. The pool was not clean and needed to be treated with chemicals. We will not stay here again when we travel to the area.
The other staff were very friendly and helpful and the breakfast was good.
- Official Description (provided by the hotel):
- As part of the greater Knoxville area, Alcoa, Tennessee, offers small-town charm and warm hospitality while remaining within easy driving distance of the big city. We are located just a short drive from the Knoxville, TN airport, so the hotel's guests can easily travel in and out of the area. Business guests have a short drive to companies like Alcoa Aluminum, Clayton Homes, Denso Manufacturing and Newell Rubbermaid, and the McGhee Tyson Air National Guard Base are nearby, too. Finally, corporate travelers can take advantage of the Business Center and two meeting rooms. While in Alcoa, TN, the hotel's guests can enjoy area attractions, such as the Women's Basketball Hall of Fame and the exciting Tail of the Dragon. We hope you take the time to explore the Great Smoky Mountains National Park, too. While in the area, be sure to visit the University of Tennessee, which is also home to Thompson Boling Arena., or come in for SEC Football. After a busy day, catch a show at the historic Tennessee Theatre. Besides offering a great location near the Knoxville, TN Airport, the hotel's facilities boast free high-speed, wireless Internet access. We also provide a complimentary, hot Express Start Breakfast Bar. Other amenities include an indoor pool, a Fitness Center and free airport shuttle. ... more less
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- Also Known As:
- Holiday Inn Express Alcoa (Knoxville Airport) Hotel Alcoa
- Holiday Inn Alcoa
- Alcoa Holiday Inn