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“Good people and reasonably clean, but dated.”

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MainStay Suites Alcoa Knoxville Airport
Ranked #5 of 15 Hotels in Alcoa
Certificate of Excellence
Peoria, Illinois
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Good people and reasonably clean, but dated.”
Reviewed October 26, 2010

We stayed for a couple of nights, and there isn't anything inherently wrong with the hotel, but basically, it is a bit dated. The interior hallways and the rooms probably haven't been updated in . . . 10 years or so?

With that said, the hotel was clean and all the staff we interacted with were very nice, and breakfast was good. I would recommend - with the reservation that you check other hotels in the area to see if their price is competitive. If so, I might choose a newer hotel.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bedub247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSalcoaGM, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, January 17, 2011
Thank you for your feedback! We look at each review and believe that guest feedback is extremely important to improving our service! I am happy to report that we do have a renovation to our property scheduled to begin February 1st. To stay up-to-date with the changes we are making, you can become our fan on Facebook. We look forward to having you visit again and seeing our "fresh" new property!
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175 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Johnson City, TN
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 26, 2010

I stayed one night at the MainStay Suites in Alcoa. It is very clean, and the accommodations are what you would expect - a bit dated, but very servicable.
However, my room faced out on the courtyard. The curtains would not close completely, and plenty of light leaked through. This would have been more manageable if one of the powerful lights had not kept going off, and then coming back on in regular 5 minute intervals. I felt as though I were in a red light district. The hotel's powerful industrial washing machine was located somewhere close and below my room, and I could hear it clearly and feel it in my room in the middle of the night. The toilet would not quit running unless I remembered to manually move the handle back up. These things did not add up to a restful sleep. I would recommend this hotel to a friend, but with reservations.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Olisan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSalcoaGM, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, January 17, 2011
Thank you for your review! We have looked into the issue of the light coming on and going off, and have taken care of the timer issue. Additionally, we will undergo a property renovation beginning in February, at which time the curtains will be replaced. Your feedback is very important to us, and we strive to exceed the expectations of our guests. We hope you return soon to see our fresh new look!
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Dublin
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 5, 2010

I needed to change the booking and the response from the person dealing with the booking was excellent especially considering it was only a small value item to them (I was only staying one night there). The room was clean, the breakfast was good and the staff were friendly.

  • Stayed June 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CusoDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSalcoaGM, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, January 17, 2011
Thank you for choosing MainStay Suites during your trip to Alcoa. We strive for excellent guest service and I am happy to hear that the person handling your reservation did a wonderful job! We look forward to serving you again soon!
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devizes
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 25, 2010

A pretty good deal at this hotel. Everything went well over 4 days. The staff were very nice and helpful, the rooms were neat and functional, bed big and comfy, and the room came with a little fitted kitch as well, with a stove, microwave, fridge freezer and plates, cups and cutlery. Rather like a little holiday home. You could easily use this room for a family or a big room for a couple. The only downside was this equipment of course makes sound as it runs and between the powerful air-conditioner and the fridge my first night was somewhat distrubed - not bad - just unusual for a Brit not used to sleeping with the fridge or air-conditioning.

About 17 miles South of Knoxville, but easy access to the roads, you'll need transport. The hotel has none - you'll need a taxi from the airport and back and I made the mistake of under estimating how far Knoxville was - that was an $80 round trip taxi fare! You can hire a car all day for less.

  • Stayed June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank christheteacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSalcoaGM, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, January 17, 2011
Thank you for your review! I'm glad to hear that you enjoyed our spacious suites during your 4 night stay in Alcoa. We have updated our services to include a free taxi shuttle for all guests to and from the Airport. The next time you are in the area, you can just call us and we'll pick you up, free of charge! We look forward to your next stay with us!
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Clearwater, Florida
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 27, 2010

Very good experience both stays. Suite was roomy, clean and comfortable and a good value. Staff is fantastic; even called us after check-in to make sure that we were happy with everything. Breakfast and wi-fi worked out great. A 5 minute drive to the airport and right off the highway, but you can't hear a thing - very quiet location at night. "If it ain't broke, don't fix it" so we will stay again!

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FaithFromFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSalcoaGM, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, May 14, 2010
Thank you for your choosing Mainstay Suites during your visit to Alcoa! We appreciate your feedback. Our goal is to exceed the expectations of our guests every time they stay with us. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 18, 2010

I am always flying in and out of Knoxville on business and I haven't stayed anywhere else since discovering this gem. I derive much value from the excellent staff. Their friendliness and efficiency make one feel right at home and the time they help save by being hassle-free is priceless. Close to the airport and best in that market!

  • Stayed March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MarkRussell1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSalcoaGM, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, June 16, 2010
Thank you for your gracious review! We strive to provide the best service of all Alcoa airport hotels! We look forward to seeing you again soon!
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Knoxville
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 17, 2010

MainStay has a friendly, welcoming staff that goes the extra mile to make customers feel at home. The free, hot breakfast was delicious and I feel I received a great value for the money spent!

  • Stayed March 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lue742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MSalcoaGM, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, March 19, 2010
Thank you for your review! Our goal is to exceed the expectations of our guests every time they stay with us. We hope to see you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites Alcoa Knoxville Airport

Property: MainStay Suites Alcoa Knoxville Airport
Address: 361 Fountain View Cir, Alcoa, TN 37701-1945
Phone Number:
Location: United States > Tennessee > Alcoa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Alcoa
#5 Business Hotel in Alcoa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Alcoa Knoxville Airport 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Knoxville MainStay Suites is located just minutes from the Knoxville Airport (McGhee Tyson Airport), the University of Tennessee and downtown Knoxville. Our Knoxville, Tennessee hotel is conveniently located to the nearby cities of Oak Ridge, Pigeon Forge, and Gatlinburg. The MainStay Suites Knoxville TN hotel is just minutes away from: Alcoa Aluminum, Maryville College, Knoxville Convention Center, Neyland Stadium, Blount County Industrial Par, the University of Tennessee Medical Center, and Knoxville Zoo. We offer Blink charging stations for electric cars on-site, so our guests and their vehicles can charge overnight! ... more   less 
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Also Known As:
Mainstay Alcoa
Alcoa Mainstay

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