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“Very good motel; maybe not as good as the reviews, though”

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MainStay Suites Alcoa Knoxville Airport
Ranked #6 of 15 Hotels in Alcoa
Certificate of Excellence
Philadelphia, PA
Level Contributor
887 reviews
484 hotel reviews
common_n_hotel_reviews_1bd8 948 helpful votes
“Very good motel; maybe not as good as the reviews, though”
Reviewed May 12, 2014

I'm a platinum member in the Choice Rewards program, so I stay at a lot of Choice Hotels. The MainStay Suites is one of Choice's more obscure brands. It's kind of a "mid-level" extended-stay brand. Nothing too fancy, but useful if you're staying a few nights or want a little extra space for the family, or a kitchenette.

For what it is, this property is fine. The rooms are on the large side and are furnished in 3-star quality (functional, but not pretty). The beds are pretty standard Choice quality (not as nice as the 4-star chains, but good). The staff was friendly. The free breakfast is remarkably mediocre, as almost all Choice hotel breakfasts are. If you enjoy instant eggs, a waffle maker, sausage patties and the like, you'll find it fine. If you want a restaurant-quality breakfast, you'll be extremely disappointed.

The hotel is very convenient to the TYS Knoxville airport -- less than 5 minutes away (although the Hilton is AT the airport). There are several chain restaurants within a minute walk of the hotel; it is in an office park neighborhood. I would certainly stay here again if I needed a room in this area. Just temper your expectations a bit from the glowing reviews.

Stayed May 2014, traveled as a couple
Helpful?
2 Thank Dave's_reviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, May 28, 2014
Thank you for being a Choice Hotels Platinum Reward Member! We appreciate your business and your continued loyalty. The MainStay Suites is one of the chains under the Choice Hotels umbrella, and we are here to cater to guests that have extended stay or even one to three night needs. The fully equipped kitchens are great for today’s traveler. The kitchens offer the ability to cook in the room and save on food expenses or even better allows guests that are on specialty diets the opportunity to stay on their diet while traveling by providing ample storage room and full size refrigerators.

The world is changing and the MainStay Suites is here to stay with the trends and provide our guests a comfortable stay with great value. We want our guests to enjoy clean and spacious suites, complimentary hot breakfast buffet daily, 24 hour fitness room with newly added updates and exceptional customer service with a smile.

Thank you again for allowing us the opportunity to provide you hotel accommodations while you were in the Maryville/ Alcoa area! We hope you consider staying with us in the future so we can do everything we can to earn another review that exceeds your expectations.
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179 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Maryville, Tennessee
1 review
Reviewed April 13, 2014

I had a wonderful stay. I felt like I was at home while I was staying here. The staff was wonderful and breakfast was amazing. When I checked In I was greeted by Dana who was a delight. She was warming and so friendly. Dana made sure we ha everything we needed and just showed us what great customer service was and should be. Thanks to everyone we will be back.

  • Stayed February 2014
    • Value
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Helpful?
Thank buddyj33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, April 22, 2014
Thank you for taking the time to share your pleasant experience at the MainStay Suites - Airport on Trip Advisor. The team is pleased to know you were taken care of from the moment you checked in to the minute you checked out. Our team works hard to deliver customer service with smile and ensure our guests needs are not only met but exceeded. We look forward to having you back in the near future. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hickory, North Carolina
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 3, 2014

I booked a group trip at this hotel, and the staff were awesome! They went above and beyond to make our group feel at home. They were so friendly! One of the kitchen staff even provided paper plates for our late night pizza. Thank you so much! We will be back!

  • Stayed March 2014, traveled on business
    • Value
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Helpful?
Thank addie2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, April 4, 2014
Thank you for taking the time to share your experience on Trip Advisor with other future potential guests. The MainStay Suites is the perfect hotel for all groups of all sizes. Our Group Manager works really hard to ensure our groups receive competitive pricing, extra value and southern hospitality with a smile. Our all suites hotel can accommodate large groups as well as groups that have 10 or less rooms. No matter the size or event the MainStay Suites is the perfect hotel for your group. Enjoy a hot breakfast buffet, 24 hour guest laundry, complimentary WI-FI, spacious clean suites with fully equipped kitchens, and 3 restaurants within walking distance. The MainStay Suites also has a Meeting Room on-site that is great for groups to utilize as a break-a-way room or to use as a meet & greet for your group guests. Thank you again for your time and consideratin. We greatly appreciate your business and loyalty to the MainStay Suites. We hope to have you back soon!
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Paducah
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 2, 2014

Having had a pipe burst, which flooded the first floor of my home, I had to stay at the Main Stay Suites in Alcoa, TN for a week while a new floor was stained and varnished. A stay away from home, let alone one when you have a pet and weather is constantly changing, is never an easy proposition. Teagan and her staff made our stay as comfortable as possible. You couldn't ask for nicer, more cooperative staff. I had a better daily breakfast than I've had in years.

  • Stayed March 2014, traveled with family
    • Value
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Helpful?
Thank Chris_HPaducah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, April 4, 2014
Thank you for your Trip Advisor Response. I am so glad we were here for you in a time of need. The MainStay Suites is the perfect hotel when you need to have repairs done to your home and you are unable to be their while they conduct the work. Our hot breakfast buffet, free wi-fi, fully equipped kitchens and comfortable suites while make you feel right at home. We appreciate your business and for selecting us as your home away from home while you got your floors refinished after your flooding. Thank you again for your time and consideration.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 25, 2014 via mobile

We stayed there because it was recommended to is by the staff at Maryville College. Great choice and will be staying there again after my child starts at the college in the fall. Staff was so sweet and kind my child forgot his toothbrush and when I asked to purchase one they said they do not charge for it. Breakfast was good and as described. Room was clean and very comfortable. You have a return customer for the next 4 years!!!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ColleenMc1104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, April 2, 2014
As the General Manager of the MainStay Suites, I get excited when a new guest stays at our hotel based on a recommendation from another person, business, or family member. We understand that you trust the recommendation, and that is why we want to ensure our guests have a pleasant stay so they will come back and refer their family and friends to our hotel for future hotel needs. We are the perfect hotel for you and your family when you come to visit your college student. Maryville College is only three miles from the MainStay Suites and is an easy commute each way. Enjoy a hot breakfast buffet, comfortable and spacious suites and of course the three restaurants within walking distance to the hotel. Let the MainStay Suites be your number one choice and preferred hotel when visiting the Maryville and Alcoa area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seymour, Tennessee
1 review
Reviewed March 24, 2014

Our stay was the best ever. We couldn't have asked for a more friendly staff and cleaner room. We will definitely be back every chance we get. The breakfast bar was great and the layout of the hotel was awesome. We couldn't have found a better location. We were in walking distance from 3 restaurants.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brentclong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, April 2, 2014
Thank you for taking the time to provide feedback of our your most recent stay at MainStay Suites on Trip Advisor. Your title was a compliment in itself. The team takes pride in delivering exceptional service and is proud when they receive guest feedback that says their “stay was the best ever”! Our all suites hotel is the perfect fit for all guests and for any length of stay. Enjoy a hot breakfast buffet daily, comfortable spacious suites, and complimentary WI-FI. The MainStay Suites sits right by three restaurants within walking distance and is convenient to Downtown Knoxville and Downtown Maryville. Thank you again for your time and consideration. We can’t wait to have you back again for another wonderful stay.
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Walbridge, Ohio
1 review
Reviewed March 12, 2014

I think i bugged the front desk guy like 8 times one morning and he was polite and very helpful. I love the make your own waffles in the AM too. the rooms were nice and it was such a great stay i loved it. I am planing on getting a room again here soon

Room Tip: i got your basic room and its nice for 2 people my mother in law and i shared a room together
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with this hotel

Helpful?
Thank Ashley A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review, March 18, 2014
The MainStay Suites team are the definition of hospitality, and we want to go above and beyond for all of our guests. We enjoy providing a service and when our guests are happy we know we have done our job. The MainStay Suites hot breakfast buffet is one to sit back, relax and enjoy! The hot waffle station is definitely a highlight of our hot breakfast buffet and they go great with our bacon or sausage and scrambled eggs. I am so glad you had a great experience with us! We look forward to your return visit so you can come back and relive your positive experience all over again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about MainStay Suites Alcoa Knoxville Airport

Property: MainStay Suites Alcoa Knoxville Airport
Address: 361 Fountain View Cir, Alcoa, TN 37701-1945
Phone Number:
Location: United States > Tennessee > Alcoa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Alcoa
#5 Business Hotel in Alcoa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Alcoa Knoxville Airport 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Knoxville MainStay Suites is located just minutes from the Knoxville Airport (McGhee Tyson Airport), the University of Tennessee and downtown Knoxville. Our Knoxville, Tennessee hotel is conveniently located to the nearby cities of Oak Ridge, Pigeon Forge, and Gatlinburg. The MainStay Suites Knoxville TN hotel is just minutes away from: Alcoa Aluminum, Maryville College, Knoxville Convention Center, Neyland Stadium, Blount County Industrial Par, the University of Tennessee Medical Center, and Knoxville Zoo. We offer Blink charging stations for electric cars on-site, so our guests and their vehicles can charge overnight! ... more   less 
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Also Known As:
Mainstay Alcoa
Alcoa Mainstay

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