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MainStay Suites Alcoa Knoxville Airport
Ranked #6 of 15 Hotels in Alcoa
Certificate of Excellence
Reviewed December 7, 2013

I decided to stay here after reading a few reviews that were rated excellent. I Stayed here a few nights. This place needs updated. If you want your room cleaned everyday pick a different hotel. Hotel is not 100 % non smoking. When we arrived the smoking lounge was out front by the front door. Couch in our room was like sitting on a rock. TV faced the beds and not the couch. Door to the bathroom did not close all of the way. Door needed painted too.

Stayed: November 2013, traveled with family
Thank Gen1776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this reviewResponded December 18, 2013

I appreciate your feedback on your most recent stay at the MainStay Suites of Alcoa. Our number one goal is for our guest to have a comfortable and enjoyable stay and receive southern hospitality during their time with us. The MainStay Suites is an extended stay hotel; therefore, we offer weekly housekeeping in order for our guest to have the privacy they prefer while being with us. However, we do offer daily housekeeping for any guest that requests service.

We want each guest to know that we are here for them and to ensure they have an excellent stay. We do have 5 rooms out of 81 that are smoking for those guests and clients that request a smoking room, which are located in all non-public locations and at the end of the hall to isolate them to one location. We understand some guests prefer to be in a non-smoking area; therefore, we always take this in consideration when assigning rooms and do our best to keep them away from the 5 rooms that are smoking.

I will also be reviewing the room you last stayed in to see what improvements we can make for our next potential guests and gather ideas on what we can do to make our entrance more inviting. If you have any additional suggestions please do not hesitate to reach out to me directly to have a conversation on what I could do to make the MainStay Suites even better.

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123 - 129 of 193 reviews

Reviewed November 10, 2013

We absolutely love this hotel. Have stayed in many places and they could learn a lot from the employees at this hotel. They treat you with respect and go out of their way to make your stay pleasant. We travel with two small dogs and stay in the suite (called the "condo" by the employees) and had a wonderful time. We have stayed two different times and will return again. All of the employees from management to housekeeping to hospitality people are terrific. The hotel is lucky to have them. Did I tell you I LOVE THIS PLACE??? Sure there are more upscale places but this place is clean, affordable and convenient.

This is an unsolicited, unbiased review by two travelers.

Room Tip: Ask for a suite! Spacious two t.v.s kitchenette. Close to many restaurants walking distance from h...
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  • Stayed: October 2013, traveled as a couple
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Thank Bertdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this reviewResponded November 18, 2013

The team really appreciates your willingness to share your MainStay Suites guest experience on Trip Advisor. The MainStay Suites team from Housekeeping, to Front Desk, to Management works together to create an environment that is comfortable, pleasant and feels like home. I agree – I am very lucky to have the team I have. I enjoy working beside them and creating magic for our guest by providing the best customer service in the Hospitality Industry. We look forward to you coming back! Please feel free to reach out to me directly so I can personally say thank you for taking time out of your day to share why other guest should choose the MainStay Suites when traveling to the Alcoa/ Maryville/ Knoxville, TN area.

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Reviewed October 29, 2013

Like a little apartment, very cozy and comfortable. The convenience to the airport is very handy when you have an early flight. ALL the staff were very friendly and helpful. I would highly recommend this place.

  • Stayed: October 2013, traveled solo
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Thank drobotka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this reviewResponded November 1, 2013

The Team appreciates you taking time to share a few a words about the place our guests call “Home Away from Home”. Our cozy & comfortable suites are just like home offering a fully equipped kitchen with full size refrigerators, a living room with a comfy sofa to watch your favorite television show on 32” flat screen televisions, and a pillow top mattress to fall in to at a night for a good night rest. The MainStay Suites understands parking at the airport can become expensive and that is why we have created a Park & Fly package for our guests to enjoy a one night stay, complimentary shuttle service to and from the airport, breakfast to- go for those early flights and 7 days of complimentary parking at a competitive great price. The MainStay Suites wants to deliver southern hospitality each time you stay with us. We look forward to your return- don’t forget to tell all your friends about our Park & Fly package!

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Reviewed October 15, 2013

MainStay Suites of Alcoa is a true rarity. The prices are always very affordable and competitive and for that you get a great room with all the amenities you'd need. The staff is very friendly and accomodating. The location is ideal as it is close to the airport but also outside of the heavier traffic of Alcoa Hwy. It is conveniently located next to three restaurants with Texas Roadhouse across the street, followed by Puleo's Grill (my favorite) and O'Charley's just around the corner.

  • Stayed: October 2013, traveled with family
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Thank Darrell J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this reviewResponded October 21, 2013

Hello and Thank you for your kind words in regards to your stay at the MainStay Suites of Alcoa, TN. The MainStay Suites understands our guests want value, and that is why we the team works hard to deliver great southern hospitality at a great competitive price. Being close to the airport allows us the opportunity to provide shuttle service for those traveling to the area and to the hotel 24 hours a day. Don’t forget you can enjoy our Hot Breakfast Buffet in the morning and one of the 3 restaurants that are within walking distance for lunch, dinner, or even for happy hour. The MainStay Suites has it all: Value, Hospitality and even Location. Thank you again for your time and for sharing your experience. The team greatly appreciates it!

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Reviewed September 30, 2013

I recently had the privilege of staying at The Mainstay Hotel in Alcoa and was extremely pleased!! All of the staff was extremely pleasant and helpful, the rooms were very clean and I had plenty of clean towels etc which is essential. I travel alot for business and stay at alot of hotels all around and I have to say this one is at the top of my list and would stay here everytime when I am in the area.

  • Stayed: August 2013, traveled on business
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Thank Tina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this reviewResponded October 2, 2013

Hello and Thank you for your nice comment regarding your most recent stay at the MainStay Suites. The Team is pleased that you enjoyed your clean and comfortable suite and the hospitality that you received during your stay. It brings great pleasure to the MainStay Suites Team, knowing that we are one of your top preferred hotels to stay at while you travel on business. We hope to have you have you back soon! Thank you again for your business and loyalty to the MainStay Suites of Alcoa, TN.

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Reviewed September 28, 2013

We have stayed here twice and have been very pleased. The staff is friendly. The rooms are clean, comfortable and a good size. There are lots of restaurants and shopping close by. It is convenient to the interstate. We have had the chance to interact with several different members of the team and each one is professional and pleasant. We have stayed each time on a special occasion and the staff has made us feel very welcome and taken care of. You will not be disappointed!

Stayed: September 2013, traveled as a couple
Thank Cindy I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this reviewResponded October 1, 2013

Thank you so much for your comment on Trip Advisor regarding your most recent stay at the MainStay Suites. Our team will greet you with a smile on their face and a gracious good-bye as you are leaving back on the road. The hotel is convenient to Downtown Maryville and Downtown Knoxville and only 1.9 miles from the Airport. The 3 restaurants within walking distance makes lunch and dinner readily accessible with no driving time and the complimentary Hot Breakfast Buffet offered in the mornings will fill your bellies and leave you happy and satisfied. The team can’t wait to have you back in the near future! Thank you again for your time and consideration.

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Reviewed September 19, 2013

Due to an urgent family emergency, I called Main Stay the night before we left for Tenn. The only room available was a handicap room with two double beds, which was much too small for three adults and one child. I had no other choice but to book the room. When we arrived, a very cheerful and friendly young man (Brad/Chad) greeted us and hurriedly registered us for three nights. We left immediately for the hospital without first checking the room. When we returned it was late and we were very tired and went to the room. What a disappointment. The room was too small for us and was in dire need of an update. The bathroom shower splashed water out onto the ceramic tile floor making it slippery and dangerous. The bathroom door had paint scraped off and the entire room needed painting. The next morning, my husband requested a larger suite with two queen beds. The staff was very accommodating and when a room was cleaned, we moved into the larger suite. The suite was okay except for the foul urine odor coming from the carpet in the one bedroom. This was probably due to someone's dogs since this is a pet friendly hotel. Since we spent all day at the hospital, we overlooked some of these issues. Under the circumstances, we had a pleasant stay. The staff is outstanding. Haley, the young lady in charge of the breakfast area did an excellent job in keeping the area clean and well stocked. One morning, she kept the breakfast room open later so my daughter and grandson could get something to eat before we left for the hospital. We were very exhausted after spending all day keeping a vigil over our family member. Trying to keep a five year old occupied was exhausting and Teagan, one of the staff members, gave him a paint set, which was such a sweet gesture on her part and much appreciated by him. The entire staff should be commended and special kudos to Haley, Teagan, Nick and Brad.

Room Tip: Skip the handicap room!
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  • Stayed: September 2013, traveled with family
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Thank francesvk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this reviewResponded October 1, 2013

Thank you so much for taking the time to share your experience on Trip Advisor about your recent stay, and I am thankful I had an opportunity to speak with you prior to your departure so were able to gather the information that was important to make some vital changes for our future guests. The MainStay Suites Team understands how important it is to make sure the guests needs are being met, and I am very pleased you were able to get transferred to a new room the next day that could accommodate you and your family. The vital items you shared with me were addressed immediately after your departure, and I thank you for sharing this with me so we could have an opportunity to revisit these issues and correct them for the next guest. For example, after your departure we steamed cleaned the carpets and dry cleaned the bedding so we could ensure the room was presentable and comfortable. The MainStay Suites Team takes pride in our Southern Hospitality and we are thrilled you and your family were able to experience this first hand. We hope your family member is doing better and please know we are here for you in the future if you make plans to travel back to visit. Please feel free to reach out to me personally, and I will assist you with your hotel accommodation needs and inspect your room prior to your arrival. Thank you again for giving us the opportunity to improve and be better for our future guests. We owe you one!

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Additional Information about MainStay Suites Alcoa Knoxville Airport

Address: 361 Fountain View Cir, Alcoa, TN 37701-1945
Location: United States > Tennessee > Alcoa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Alcoa
#5 Business Hotel in Alcoa
Price Range: $80 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Alcoa Knoxville Airport 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Knoxville MainStay Suites is located just minutes from the Knoxville Airport (McGhee Tyson Airport), the University of Tennessee and downtown Knoxville. Our Knoxville, Tennessee hotel is conveniently located to the nearby cities of Oak Ridge, Pigeon Forge, and Gatlinburg. The MainStay Suites Knoxville TN hotel is just minutes away from: Alcoa Aluminum, Maryville College, Knoxville Convention Center, Neyland Stadium, Blount County Industrial Par, the University of Tennessee Medical Center, and Knoxville Zoo. We offer Blink charging stations for electric cars on-site, so our guests and their vehicles can charge overnight! ... more   less 
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Also Known As:
Mainstay Alcoa
Alcoa Mainstay

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