Due to an urgent family emergency, I called Main Stay the night before we left for Tenn. The only room available was a handicap room with two double beds, which was much too small for three adults and one child. I had no other choice but to book the room. When we arrived, a very cheerful and friendly young man (Brad/Chad) greeted us and hurriedly registered us for three nights. We left immediately for the hospital without first checking the room. When we returned it was late and we were very tired and went to the room. What a disappointment. The room was too small for us and was in dire need of an update. The bathroom shower splashed water out onto the ceramic tile floor making it slippery and dangerous. The bathroom door had paint scraped off and the entire room needed painting. The next morning, my husband requested a larger suite with two queen beds. The staff was very accommodating and when a room was cleaned, we moved into the larger suite. The suite was okay except for the foul urine odor coming from the carpet in the one bedroom. This was probably due to someone's dogs since this is a pet friendly hotel. Since we spent all day at the hospital, we overlooked some of these issues. Under the circumstances, we had a pleasant stay. The staff is outstanding. Haley, the young lady in charge of the breakfast area did an excellent job in keeping the area clean and well stocked. One morning, she kept the breakfast room open later so my daughter and grandson could get something to eat before we left for the hospital. We were very exhausted after spending all day keeping a vigil over our family member. Trying to keep a five year old occupied was exhausting and Teagan, one of the staff members, gave him a paint set, which was such a sweet gesture on her part and much appreciated by him. The entire staff should be commended and special kudos to Haley, Teagan, Nick and Brad.
- Official Description (provided by the hotel):
- The Knoxville MainStay Suites is located just minutes from the Knoxville Airport (McGhee Tyson Airport), the University of Tennessee and downtown Knoxville. Our Knoxville, Tennessee hotel is conveniently located to the nearby cities of Oak Ridge, Pigeon Forge, and Gatlinburg. The MainStay Suites Knoxville TN hotel is just minutes away from: Alcoa Aluminum, Maryville College, Knoxville Convention Center, Neyland Stadium, Blount County Industrial Par, the University of Tennessee Medical Center, and Knoxville Zoo. We offer Blink charging stations for electric cars on-site, so our guests and their vehicles can charge overnight! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Choice Hotels, Booking.com, Hotels.com, Orbitz, Hotwire, Priceline, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly and HotelsClick so you can book your MainStay Suites Alcoa Knoxville Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Mainstay Alcoa
- Alcoa Mainstay