We have stayed in this hotel on several occassions and not had a problem. There is nothing wrong with the hotel for the money and in fact it is pretty good value but what is sadly lacking is customer service.
We had just completed at 24 hour charity walk and arrived at the hotel a little early for check-in at 2.00 pm. We explained that we were early but given the circumstances was there any possibility of checking into a room given we were all very tired. The receptionist on duty obviously couldn't be bothered to even attempt to look interested and stated we would have to wait. I have worked in hotel industry and I would have said that although there was nothing available at the time I would put a rush on and offer some form of refreshment but nothing, we were just told to wait in the lounge. A half-hour passed and we asked again to be told there was still nothing available but in the meantime they checked other people into the hotel who were also early for check-in.
At 2.00pm exactly the moment for checking in (some 1 1/4 hours after we arrived) we were told our rooms were ready. The receptionist was obviously making a point. I am a Priorty Club member and expect to be treated better.
I'm afraid I won't be back given her attitude plus the fact another member of staff was hoovering round about us in the lounge - we were just waiting for him to ask us to lift our feet. I'm sorry but this should have been done when no guests were around.
The staff could clearly do with a refresher course in customer service. The attitude we encountered clouded an otherwise adequate stay.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites Aberdeen is a newly renovated hotel in 2013, and is conveniently located on East Highway 12 making it very accessible to get to your destination within minutes. The Holiday Inn Express is just 5 minutes from Aberdeen Airport, and the Downtown District area. We are conveniently located right across from the Lakewood Mall. The Holiday Inn Express can accommodate your every lodging need. The Holiday Inn Express features 68 guest rooms, 20 suites on three floors. There is a guest laundry for your convenience, ice machines on every floor, and an elevator.As our guest at the Holiday Inn Express you will enjoy our hot Express Start Breakfast, free high-speed wireless Internet, fitness center, and our indoor water park with the 150 ft. water slide and two hot tubs. Aberdeen is the home of the Northern State University Wolves and the Presentation College Saints. There are many tourist attractions in and around the Aberdeen area. The new Municipal Water Park, Brown County Speedway, Dacotah Prairie Museum, Wylie Park, Thunder Road Amusement Park and Storybook Land are some of the featured attractions within minutes of the hotel. Other sights and attractions near the Holiday Inn Express are Sand Lake National Wildlife Refuge, Richmond Lake, Mina Lake Recreation Area and the Hutterite Colonies. Our hotel is also close to Lee Park Golf Course and the Barnett Center Sports Complex.Visit Aberdeen, SD and Stay Smart at the Holiday Inn Express hotel. ... more less
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- Also Known As:
- Holiday Inn Express Aberdeen Hotel Aberdeen
- Holiday Inn Aberdeen
- Aberdeen Holiday Inn