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“very miserable experience!!!”

The Willcox Restaurant
Ranked #3 of 179 Restaurants in Aiken
Certificate of Excellence
Price range: $6 - $36
Cuisines: American, Bar, Gastropub, New Zealand
Dining options: Late Night, Breakfast, Delivery, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Delivery, Reservations
Reviewed August 24, 2013

I am sorry to say it was miserable but it was!!I First of all I was seated at the back of the room facing a hudge blank wall for almost two hours!!!!The waiter was horrible acted like he was being mistreated by waiting on us.It was 55 minues before our food got to us,and It was not good mine looked like a heated up left over.The taste was not outstanding either.No refills on tea or water.People that arrived after us were served and left before we even recieved our meals.
It you want this kind of treatment go there by almeans.
I know food ,I know how a resturant should be.Worst experience of my life!!!!!!!

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2  Thank Billie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willcox1898, Owner at The Willcox Restaurant, responded to this reviewResponded August 26, 2013

I am writing this letter on behalf of everyone at The Willcox and would like to extend a warm thank you for choosing to dine with us. At The Restaurant, we are committed to operating a casual and accommodating restaurant that serves only the highest quality food with personalized service. This is why your voice and opinion is so important to us.

I am concerned that your experience at The Restaurant was not positive and would like to get some more information so that we can make the necessary corrections. The lack of quality in the food and service that was provided to you was inexcusable and certainly not how we like to do things around here. We pride ourselves on the quality of food and service that we deliver and hope that you will give us the chance to restore your confidence in us. Please call at your convenience so that we may discuss this further and invite you back so that your next experience lives up to our standards and your expectations.

Please call 803-648-1898 and ask to speak with Geoff. We hope in the future you continue to dine at The Restaurant at The Willcox and we look forward to serving you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (408)
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333 - 337 of 408 reviews

Reviewed August 23, 2013

Just returned from lunch with a girlfriend at the Wilcox. To be short and sweet, it IS beautiful! There the good ends. We were there one hour before appetizers were served. Our waiter was rude, to put it mildly, he seemed very distracted/confused. The restaurant was not overly full. Our food was almost unedible, and not plated in an attractive manner at all. After reading the positive reviews I am completely baffled at the dreadful food and rude attitude we received. Will NOT be returning. There are too many other lovely places to dine in Aiken. If you choose to dine there, do so at your own risk.

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Thank joybgunter1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willcox1898, Owner at The Willcox Restaurant, responded to this reviewResponded August 26, 2013

I am writing this letter on behalf of everyone at The Willcox and would like to extend a warm thank you for choosing to dine with us. At The Restaurant, we are committed to operating a casual and accommodating restaurant that serves only the highest quality food with personalized service. This is why your voice and opinion is so important to us.

I am concerned that your experience at The Restaurant was not positive and would like to get some more information so that we can make the necessary corrections. The lack of quality in the food and service that was provided to you was inexcusable and certainly not how we like to do things around here. We pride ourselves on the quality of food and service that we deliver and hope that you will give us the chance to restore your confidence in us. Please call at your convenience so that we may discuss this further and invite you back so that your next experience lives up to our standards and your expectations.

Please call 803-648-1898 and ask to speak with Geoff. We hope in the future you continue to dine at The Restaurant at The Willcox and we look forward to serving you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2013

The restaurant is on the small side so make reservations for brunch and dinner. The service and food is wonderful. Great for special occasions or just a night out. They also have a bar and lounge area, if your waiting for a table or just want to get a drink.

1  Thank ande070806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013

The Willcox is an historic boutique hotel with an abundant history and the restaurant fully complements the ambiance and character of the property. I ordered the lamb chops as an appetizer and soon 3 lollipop chops arrived seasoned wonderfully and done exactly as ordered. In fact, they were so good, I ordered 3 more as my entree! The service was impeccable and it was quiet even though the dining room was nearly full. The wine list is respectable with several moderately priced bottles. Will definitely go back.

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    • Food
1  Thank ToodieFoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2013

The Willcox is a lovely hotel and restaurant in historic Aiken, SC. Steeped in history the restaurant boosts dining at its best. Try the calves liver patte on toasts - it is simply delicious. It is not always on the menu but if you ask they usually have it. Great jazz every Thursday night.

1  Thank CloggerSC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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