Two golf buddies and I used this hotel as our “home away from home” for six nights during the recent US Open at Merion. I’ve had wonderful stays at Hilton properties before, but this one takes the prize! From the moment we checked in and found out that we had been upgraded to a two-bedroom suite to the moment we checked-out and immediately received a phone call telling us we had left something at the front desk, we were continually impressed with the customer service of this Homewood Suites.
As an example, when we arranged for a shuttle to the local train session on Friday, the regular driver was already out, so the General Manager of the hotel drove us there in his own car! The next day the Senior Sales Manager drove us to the train station in the morning and then was waiting for us at the station when we returned.
The comfort of the rooms and the quality of the breakfast was equal to /or above the level I’ve come to expect as a Hilton Honors member. In addition, the weekday dinners were excellent and included complimentary beer or wine. There were numerous restaurants within walking distance for the days that dinner was not included.
All of the staff we encountered was professional and friendly. Managers Sean and Barbara deserve kudos for nurturing this level of service and for leading by example. We will definitely stay here again the next time we are in the area.
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- Also Known As:
- Homewood Suites Valley Forge Hotel Audubon
- Homewood Audubon
- Homewood Suites Audubon
- Audubon Homewood Suites