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Homewood Suites by Hilton Philadelphia-Valley Forge
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Reviews (588)
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All reviewsevening socialsking of prussia mallexpo centerbedroom suitebreakfast and dinnerhome away from homegreat hotellaser spine institutehot breakfastfull kitchenoutdoor poolwould definitely stay here againstaff was very friendly and helpfulexcellent stayenjoyed my staygreat roomfree breakfast
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517 - 522 of 588 reviews
Reviewed October 9, 2012

We stayed here for 2 nights during our 4-week roadtrip. This is a very nice, clean hotel, with frendly staff, spacious suites and nice breakfast. It is just a couple of miles away from the huge Mall of Prussia !! Being from Europe we took advantage of the non-tax on clothing in the nearby Tanger Outlets in Lancaster.
Breakfast is well taken care of and is always refilled when empty.
There are weddings in his hotel every weekend, but we didn't notice any noise on the 4th floor.
The only thing we could complain about is that we heard every sound of the people in the room above us, in fact, when somenone went to the bathroom we could hear everything, and i mean "everything"....
Overall a very recommendable hotel!!

Room Tip: Stay on top(5th)floor!
  • Stayed: September 2012, traveled as a couple
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Thank lelici49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2012

I had high hopes as this hotel had great reviews. I was disappointed for the following reasons:
1-
Extremely unwelcoming check-in

2-
Room smelled like cat urine; was given another room and it smelled, also. This hotel is the pet hotel if K if P apparently.

3-
Breakfast eggs and meat no good.

4-
Rickety elevators

5-
Fire alarms went off at 7 am. I was warned about this on other posts. We, along with 3 children, were in a panic as we were shocked out of sleep. The front desk didn't even check it out. The kitchen people commented that they had no clue why it happened. Total disregard for our safety bad health. I have been upset all day from fear.

6-
Maid service never came. That evening we realized we had no clean towels. I called the front desk and they said I had to come down for them! Poor service!

Never again will we go to a Homewood Suites.

7-
Couldn't sleep due to noise, especially barking dogs!

Room Tip: Demand a large 2 bedroom. Do not settle for the small suite that they try to give you the first time. Bring Lysol or Febreeze.
  • Stayed: October 2012, traveled on business
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1  Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean F, General Manager at Homewood Suites by Hilton Philadelphia-Valley Forge, responded to this reviewResponded October 9, 2012

Thank you for taking the time to complete a review on TripAdvisor. I am very sorry to hear that you did not enjoy your stay with us this past weekend. I can surely empathize with your frustrations based upon your review. If you would, please contact me at 610-382-3978 or via email at sean.fox@hilton.com so that we may speak about this a bit further. I can assure you that this is not the level of service our guests have come to expect here at Homewood Suites - Valley Forge and in speaking with you our team will work to ensure it does not happen in the future.
Again, thank you for completing your review and I really do look forward to speaking with you.

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Reviewed October 2, 2012

Stayed here for 6 days while visiting family and friends. We loved the hotel and the location. The staff were wonderful, expecially Diane K., front office manager. She called us by name as we walked to breakfast on our first day and continued to remember us during our stay. Breakfast and dinner were a wonderful addition. Loved the idea that stores were nearby and some nice restaurants also. I will never stay anywhere else. This hotel is well maintained and the personnel go out of their way to take care of their guests.

  • Stayed: September 2012, traveled as a couple
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Thank mommaw1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean F, General Manager at Homewood Suites by Hilton Philadelphia-Valley Forge, responded to this reviewResponded October 5, 2012

Thank you for taking the time to complete a TripAdvisor review on your recent stay with us. We are very glad that you enjoyed your stay and we agree that Diane K is the best!! I will be sure to pass on your comments to Diane the next time that I see her! We look forward to "Welcoming You Home" again soon!

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Reviewed September 5, 2012

The room was beautiful. Spacious and thoughtfully appointed. Great location- everything a business traveler needs is nearby. Grocery store, drug store, gas station, and really good restaurants. Nice to have breakfast and dinner here at the hotel, too, for the nights you don't have time (or are too tired) to go out. Terrific staff. Will definitely be back here when I am in town.

  • Stayed: September 2012, traveled on business
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Thank J R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean F, General Manager at Homewood Suites by Hilton Philadelphia-Valley Forge, responded to this reviewResponded October 5, 2012

Thank you for taking the time to complete a TripAdvisor review on your stay with us. We are very glad to hear that you enjoyed your stay and we look forward to "Welcoming You Home" again soon!

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Reviewed August 31, 2012

The Staff was so kind and helpful and love the complimentary buffet that was being served in the evening when we arrived!! Was just outstanding!!! When we return to Pa this is the place we will look for and just another note!! We think that Hiton hotels are the best...../

  • Stayed: August 2012, traveled with family
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Thank Eddie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean F, General Manager at Homewood Suites by Hilton Philadelphia-Valley Forge, responded to this reviewResponded October 5, 2012

Thank you for taking the time to complete a TripAdvisor review!! We are very happy to hear that you enjoyed your stay with us and hope to see you again soon! Go Quakers!! :-)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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