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“Very nice, huge room”

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Comfort Suites Altoona
Ranked #2 of 15 Hotels in Altoona
Certificate of Excellence
Northwood, Ohio
Level 4 Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Very nice, huge room”
Reviewed August 5, 2013

We were in the area for an Altoona Curve baseball game (which in the end was rained out). We arrived at the hotel close to 4 pm. The email and website said check in time was 2 pm, but our room wasn't ready at 4 pm. We had to sit in the lobby and wait about 20 minutes until they got a room cleaned for us. The girl at the front desk called housekeeping over the radio and the person that replied said that she didn't know what the housekeepers were doing that day because they had only cleaned a couple of rooms in a couple of hours. Not something that you should let the customer hear, and definitely something that should be addressed right away, rather than just complaining to another employee.

When we got our room, we were impressed. The room was very large, there was a huge desk, a sofa, chair, fridge, microwave, Keurig. The television stand and the Microwave/fridge stand should have been reversed as it was difficult to watch the television from the one bed.

All in all, we would definitely stay at this hotel again.

Stayed July 2013, traveled as a couple
Helpful?
1 Thank ohnostargazer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt_Stull_GM, General Manager at Comfort Suites Altoona, responded to this review, August 23, 2013
I apologize that your room was not ready at the time of your arrival. I also apologize that you experienced a moment of less than expected professionalism. We strive to always improve, so please be assured that your comment will be a lesson to all of us. Thanks for coming back.
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416 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (64)
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English first
Level 4 Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 28, 2013 via mobile

Stayed at this hotel to take the grandkids to DelGrosso Amusement Park. Besides the great price we received on this visit , it is also close enough to the parks and shopping district. Everything you need is right off RT 99 within minutes in one direction or the other.
The free hot breakfast makes this clean, conveniently located hotel even a better deal!!
You can't go wrong here.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WVtravelers489
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt_Stull_GM, General Manager at Comfort Suites Altoona, responded to this review, August 23, 2013
I am so pleased that you enjoyed your stay with your grandkids. Thank you for mentioning how our location has us convenient to anything that you might need. We feel very fortunate that we are the closest hotel to DelGrosso's Amusement Park. I hope that you will visit again soon.
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Hamilton,On
Level 5 Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 20, 2013

This hotel was very clean. It it usually very difficult to find a hotel that can accommodate 2 adults & 3 kids in 1 room, but this hotel accomplished this with aplomb & a great rate to boot.
We usually have to call down to the front desk to ask for extra towels but no so with this hotel! the pull out sofa had no sheets and we had to leave a message at the front desk as the call button on the phone was not working. 4 minutes later a gentle knock at the door signalled the arrival of the sheets.
Breakfast was the usual adequate fare.
The pool closes at 10pm....would've like it to close a little later, perhaps 11pm.
Otherwise a great stay.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elcycad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt_Stull_GM, General Manager at Comfort Suites Altoona, responded to this review, August 23, 2013
Thank you for mentioning how clean our hotel was during your stay. We believe that being both clean and friendly are our most important responsibilities to you our guest. We try to keep the pool open as late as possible while still maintaining a quiet environment for all of our guests. Please come see us again soon.
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Level 2 Contributor
4 reviews
Reviewed July 12, 2013

The hotel rooms are new and clean. The pool area is a little small but nice and warm. No hottub. The free breakfast gets a little crowed and not enough tables for everyone to sit at. We will continue to stay at this hotel for our Altoons visits. :)

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mikenkristen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt_Stull_GM, General Manager at Comfort Suites Altoona, responded to this review, August 23, 2013
Thank you for taking the time to review our hotel. I am sorry that breakfast was a little crowded when you were there. We do try to have additional seating available in our conference rooms when they are available. We look forward to seeing you again soon.
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Green, Ohio
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 11, 2013

By far, one of the most pleasant places we've stayed. Extremely clean and roomy, great mattress, good amenities and an all around great stay. Breakfast was very adequate - sausage, waffles, eggs, and the usual cold or toastable items. Would definitely return.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Judy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt_Stull_GM, General Manager at Comfort Suites Altoona, responded to this review, August 20, 2013
Thank you for mentioning how clean your room was. Our housekeeping staff strives to make every guestroom as clean as it was when we opened. Please come visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level 3 Contributor
21 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 8, 2013

Stayed 2 nights. Staff very friendly. Property was clean and convenient. I will stay at this property again. I did not take advantage of the free breakfast each day, but it appeared adequate. Wi-Fi worked well, Easy access to the highway too.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rusty R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt_Stull_GM, General Manager at Comfort Suites Altoona, responded to this review, August 20, 2013
Thank you for taking the time to review our hotel. I am pleased that you mentioned our staff being friendly. I feel that our staff is top to bottom one of the friendliest that you will ever meet. Many of our guests also mention that they appreciate the easy access to I-99 while also enjoying the quiet. We hope to see you again soon.
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Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 20, 2013

I reviewed this hotel in Dec of 2012 and said I would try it again to see if things improved. They did to a degree. No family reunion going on this time so the stay was quieter. Pool was empty so my niece was able to actually get some swim time in. Small pool, but works for a short stay and indoors.

Some issues of course are still the same...walls seem very thin and you can hear people easily out in the hall and on the floors above you.

Bathroom still has its drawbacks. Spacious but the shower/tub leaves much to be desired. The fixtures are loose and the curtain does not contain the water well.

It is clean and the staff is friendly. Driveway is not well marked in the dark, but easy to find in the daylight. May be an odd statement, but good luck finding it in the night when no moon is out and the only lights are your headlights. :-) A lighted sign at the entrance would be a great help.

I still enjoyed the extra seating space and will probably continue to stay here when I am in Altoona. The pros do slightly override the cons.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tired T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kurt_Stull_GM, General Manager at Comfort Suites Altoona, responded to this review, August 20, 2013
I am happy to report that we finally received the necessary approvals for a lighted sign at our entrance. I apologize for lack of signage, but it took us a little longer than expected to get all of the necessary permits. We look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Altoona

Property: Comfort Suites Altoona
Address: 140 Stroehman Dr, I-99 and Pine Croft Exit #39, Altoona, PA 16601-9422
Phone Number:
Location: United States > Pennsylvania > Altoona
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 15 Hotels in Altoona
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Altoona 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
We are an all Suite Hotel located off of I-99 at Exit# 39. All of our rooms are equipped with either 1 King Bed or 2 Queen Beds, a Microwave, Fridge, K-Cup Keurig Machine, and a Pull-Out Sofa Bed. We offer free WIFI and a Complimentary Hot Breakfast for all of our guests. We have 2 meeting spaces available, a heated indoor pool, and a 24 hour fitness center. Group Rates and Package deals are available. ... more   less 
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Also Known As:
Comfort Suites Altoona Hotel Altoona

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