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“Excellent Customer Service”

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Red Roof Inn Allentown Airport
Ranked #12 of 30 Hotels in Allentown
Brooksville, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Customer Service”
Reviewed December 5, 2012

I visit the area several times a year and always book a room here. Kevin at the front desk is so helpful and friendly. He makes my trip enjoyable and treats me like family. The room is always clean and I love how convenient it is to stores and restaurants. I would definitely recommend this Red Roof Inn.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carolk_75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedAllentown, General Manager at Red Roof Inn Allentown Airport, responded to this review, December 9, 2012
We were happy to read your positive comments about the look of our hotel as well as the service of our staff members. We take pride in the quality of our hotel and in delivering the highest level of service. We look forward to welcoming you again.
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270 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Philadelphia, Pennsylvania, United States
1 review
Reviewed November 15, 2012

kevin at the front desk went out of his way to make my stay better i would suggest this red roof inn to anybody its always great service and the staff is very nice and understanding of all your needs and its location is really convienent its next to a nice shopping mall

Room Tip: it doesnt matter with this hotel every room is really well kept by staff
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedAllentown, General Manager at Red Roof Inn Allentown Airport, responded to this review, November 18, 2012
Thank you for taking the time to share your experience at our hotel. At Red Roof Inn we believe in providing an exceptional experience for all of our guests at a rate that affords excellent value. We constantly strive to represent our property in a manner that exceeds our guest’s expectations. I am glad to hear your positive comments regarding the customer service provided by Kevin, and will be sure to share your comments with him!!!!
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Allentown, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 2, 2012

We were hit hard by hurricane sandy. Going days without power. Kevin the manager at the red roof inn was awesome, its hard to find this type of service these days. It was very refreshing. He went out of his way to help with whatever we needed. I would recommend this hotel to anybody visiting the area.

Room Tip: The superior king was great, wifi, fridge, in room coffee cable, etc.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Guss- R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedAllentown, General Manager at Red Roof Inn Allentown Airport, responded to this review, November 4, 2012
Dear valued guest:
Thank you so very much for taking time from your schedule to post such an outstanding review. We are delighted that you enjoyed your stay with us. It has been our goal to exceed our guest’s expectations and by reading your comments, we were successful. Your comments are very much appreciated. I will be sure to share your comments with Kevin.

Again, our sincerest thanks and we look forward to serving you again in the near future.
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Albany, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 30, 2012

Great staff Kevin front desk, he knew the area and was very personable. It was a pleasure to check in and check out! I didn't feel like Kevin was frustrated with any of my many questions. The room was modern and the location was close to everything. I would suggest this stay!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedAllentown, General Manager at Red Roof Inn Allentown Airport, responded to this review, November 2, 2012
Dear valued guest:
Thank you so very much for taking time from your schedule to post such an outstanding review. We are delighted that you enjoyed your stay with us. It has been our goal to exceed our guest’s expectations and by reading your comments, we were successful. Your comments are very much appreciated.

Again, our sincerest thanks and we look forward to serving you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Valley Cottage, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 22, 2012

staff was great priced the lowest around.room size is decent.pet friendly hotel that doesnt try to rip you off with a per animal/day charge like others do.restaurants within walking distance and close to highway for easy on and off.

Room Tip: if you want a coffee maker and microwave in room upgrade from standard
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cindy10989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedAllentown, General Manager at Red Roof Inn Allentown Airport, responded to this review, October 25, 2012
Dear valued guest:
Thank you so very much for taking time from your schedule to post such an outstanding review. We are delighted that you enjoyed your stay with us. It has been our goal to exceed our guest’s expectations and by reading your comments, we were successful. Your comments are very much appreciated.

Again, our sincerest thanks and we look forward to serving you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 15, 2012

I would highly recommend this Red Roof Inn. Everything was perfect! There is amazing hiking nearby. Thanks again George for your assistance with my issue. You are so amazing!!! Cheri Bennett from Granville MA.
P.S. had to take my dog to Valley Central Emergency, Fullerton Ave, Whitehall PA. I highly recommend this vet & the whole staff.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cherijb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedAllentown, General Manager at Red Roof Inn Allentown Airport, responded to this review, October 18, 2012
Thank you for taking the time to share your experience at our hotel. At Red Roof Inn we believe in providing an exceptional experience for all of our guests at a rate that affords excellent value. We constantly strive to represent our property in a manner that exceeds our guest’s expectations, and I am pleased to hear that our Maintenance GSR-George accomplished this goal. We look forward to being of service to you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 11, 2012

I stayed here first week of October 2012 and it was a good location, great service, clean rooms, affordable price----Sonia at the front desk was most helpful. I would highly recommend this motel.
I have found that all Red Roof Inns offer affordable, clean lodging, at least that is my experience so far.
I liked the location of this motel, out of the way, yet very convenient to the highway and airport.

Room Tip: I chose to be on the first floor just to avoid carrying luggage upstairs, and they accomodated me, n...
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  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dave5400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedAllentown, General Manager at Red Roof Inn Allentown Airport, responded to this review, October 12, 2012
Thank you so much for staying at the Red Roof Inn-Allentown Airport and taking the time to write the review of your experience. We take our guests’ comments very seriously and share them with the staff. When guests like yourself take the time out of their busy schedules to give us such a positive response, it helps to motivate the staff and shows that all their hard work does not go unnoticed. Once again, thank you for being our guest and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn Allentown Airport

Property: Red Roof Inn Allentown Airport
Address: 1846 Catasauqua Rd, Allentown, PA 18109-3128
Location: United States > Pennsylvania > Allentown
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#1 Best Value Hotel in Allentown
#4 Business Hotel in Allentown
#5 Romantic Hotel in Allentown
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn Allentown Airport 2*
Number of rooms: 116
Reservation Options:
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Also Known As:
Red Roof Inn Allentown Airport Hotel Allentown
Allentown Red Roof Inn

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