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“Clean, quiet and perfect”

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Allentown Park Hotel Ascend Collection by Choice Hotels
Ranked #4 of 30 Hotels in Allentown
Sarasota, FL
Level Contributor
206 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Clean, quiet and perfect”
Reviewed June 20, 2014 via mobile

Passing through Allentown after 10 hour drive I needed some R&R and this place fit the bill. From location to staff to accommodations this is the place for weary travelers. I recommend this place highly.
This chain has consistent reliable hotels. We have not been let down by Hampton inns.

Stayed June 2014, traveled as a couple
Helpful?
Thank retirededward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve J, Front Office Manager at Allentown Park Hotel Ascend Collection by Choice Hotels, responded to this review, June 23, 2014
Thank you so much for your kind words about the staff here at the Hampton Inn Allentown. We appreciate all of our guests and the traveling that they do through the Lehigh Valley.We will make sure to let them know of the great work that they are doing and to keep it up. We are very excited about the multi million dollar renovation that will be taking place shortly. We are receiving a new pool, all new beds, fitness center, and so much more. Please come back and see us the next time you are back in the area. Have a great rest of the week.
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530 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
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English first
Plant City, Florida
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 17, 2014

I recently stayed here for two weeks, the room and bed was clean although the hotel generally appears a bit dated and is probably due for some renovation/upgrades. The breakfast selection and quality was good and was what I would expect from a Hampton Inn. The internet connection was very slow, almost unusable.

Generally a nice hotel but in need of some upgrades of both décor and technology.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark_Pomfret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve J, Front Office Manager at Allentown Park Hotel Ascend Collection by Choice Hotels, responded to this review, June 18, 2014
Thank you for choosing the Hampton Inn as your hotel of choice. We always appreciate the reviews that we receive on here. We noticed that you commented on the state of the hotel. We are about to be undergoing a major renovation that will include all new bedrooms, a new indoor pool, new fitness center. As of right now, we have a new treadmill, a picnic table outside, and LED lights that light up the hotel. We are very excited about the work that will be done on the property. Please do not hesitate to come back and visit us the next time you are in the Allentown area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seneca Falls, New York
Level Contributor
136 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 12, 2014

We booked this hotel to attend a wedding roughly an hour away. It was the closest available room. We called the day before to ask for a 2 pm check in since the wedding was at 3:30. We were asked to call in the morning to remind them. We called. When we got there they had no idea we were checking in an hour early and didn't have any rooms ready. It took about 20 minutes for them to get our room for us. I ended up in the public bathroom doing my makeup. In addition, the bed and comforter were lumpy. On a nice note, they left a packet of qtips, cotton balls and a nail file in the bathroom. The property did seem very clean.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FingerLakesBlonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve J, Front Office Manager at Allentown Park Hotel Ascend Collection by Choice Hotels, responded to this review, June 16, 2014
Thank you for taking the time out of your day to fill out a review on us. We apologize we were not able to accommodate your request for an early check-in. Unfortunately, it is not guaranteed and we try our best to do it but sometimes we are short staffed on housekeeping and it takes a little longer to get the rooms ready. We appreciate the feedback and hope you can come back when you are back in the Allentown area.
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Norfolk
Level Contributor
4 reviews
4 hotel reviews
Reviewed June 12, 2014

If you are Hilton Honors, you'll be sorely disappointed. This hotel has old sheets, extension cords everywhere, no HHonors greeting or amenities, cheap remotes (no CC), poor breakfast selection, indifferent staff.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank J Richard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve J, Front Office Manager at Allentown Park Hotel Ascend Collection by Choice Hotels, responded to this review, June 16, 2014
Thank you for taking the time out of your busy day to fill out our survey. We appreciate any feedback we can get to become a better hotel. We apologize for the stay that you had. That is not how we at the Hampton like to treat our guests. We are about to undergo a major renovation that will revamp the entire hotel and make it beautiful. We hope you come back to visit us whenever you can. We will make sure your guest experience is 100% better than the last.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 9, 2014

Had a big king room, all was fine, until I went into the bathroom, moldy spots on the tile grout,

rust stains under the toilet rim, Don't the maids see this and tell management that something needs to be done.

Other than that, rugs were well vacuumed, No dirt under the table and chairs. Looked clean, Hotel Didn't smell like musty and of smoke.

Stayed on a Sat night, plenty of parking for my truck and car trailer.

I will stay here again, This hotel was better than the last dozen I stayed at.

  • Stayed June 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve J, Front Office Manager at Allentown Park Hotel Ascend Collection by Choice Hotels, responded to this review, June 10, 2014
Thanks for taking the time out of your day to review us. We appreciate any feedback we can get as we take this hotel to better places. Thank you for choosing us as your hotel of choice. We have spoken to the appropriate departments on the concerns that you had and have resolved them. Please feel free to stay with us the next time you are back in the Allentown area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sioux Falls, South Dakota
Level Contributor
116 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed June 8, 2014 via mobile

As a Diamond Member of Hilton Honors program, I was sadly disappointed with this Hampton Inn. I realize now why it was having such a great price. The hotel is overdue for an upgrade. Problems: dirty irons & ironing boards, slow internet, musty smells, ran out if food & seating for breakfast buffet by 8:30am. Definitely not ready for prime time.
But my greatest disappointment was with the staff. This hotel is understaffed & the limited staff is not empowered to assist guests with legitimate concerns. Examples: Failed twice to provide correct keys to my room; telling me "I'm the only one here & I don't have the time to help with internet when I called at 10pm; explaining that I'm sorry I can't give you a bottle of water or a bag of nuts because they count everything & fine us. SERIOUSLY!!!???
This was from 3 different front desk staff over a 2 night stay.
As I checked out & was provided the 100% SATISFACTION GUARANTEE - the front desk staff told me that starting in August, 2014 the hotel is getting a $5 Million Dollar update. So...SOMEWHERE IN TIME - this hotel will hopefully meet Hilton's strict standards again. Until then, only plan to stay here if you are searching for a bargain.

Stayed June 2014
Helpful?
Thank A2coolcity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve J, Front Office Manager at Allentown Park Hotel Ascend Collection by Choice Hotels, responded to this review, June 10, 2014
Thank you for taking the time out of your day to review us. I appreciate the honesty with how things we're handled. I would like to speak to you a little more on how things were handled and get a little more specifics on your stay with us. Please don't hesitate to give us a call and ask for Steve (Front Desk manager) I will be in Wednesday from 3-11. I would love to speak with you and express our apologies for what happened during your stay. This is not how we at the Hampton like to treat our guests. Hope you have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coatesville, Pennsylvania
Level Contributor
232 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed June 5, 2014

Convenient location to local attractions at a good price. Friendly staff and pleasant breakfast. Close to Dorney Park, Hawk Mountain, Trexler Game Preserve and Dutch Country. Book early as will fill up quickly

Room Tip: Location difficult to find, set back off the road. Ask for a room on the front none highway side
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melody M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve J, Front Office Manager at Allentown Park Hotel Ascend Collection by Choice Hotels, responded to this review, June 6, 2014
Thank you so very much for taking the time out of your day to write a review on here. It means a lot to us here. We loved reading all the good things you had to say about our hotel. It puts a smile on all of our faces. We would love to have you back whenever you are back in the Lehigh Valley. Thanks and have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Allentown Park Hotel Ascend Collection by Choice Hotels

Property: Allentown Park Hotel Ascend Collection by Choice Hotels
Address: 7471 Keebler Way, Allentown, PA 18106-9302 (Formerly Hampton Inn by Hilton Allentown)
Location: United States > Pennsylvania > Allentown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Allentown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Allentown Park Hotel Ascend Collection by Choice Hotels 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
Your best choice is the beautiful Allentown Park Hotel Ascend Collection by Choice Hotels. We are excited to offer well appointed guest rooms with upgraded amenities including over 100 HD channels while enjoying an excellent night's sleep in incredibly comfortable beds. Be energized with our complimentary hot breakfast buffet, which includes a wide selection of hot and cold items. Need do some work or watch a movie then please utilize our complimentary wireless internet service throughout the hotel. Take a relaxing swim in our indoor salt water pool, get that work out in at our on site fitness center. Loosen up after a long day in our guest social zone. If the needed we have a coin operated laundry facility or same day dry cleaning available. Please take advantage of our large complimentary parking area which can accommodate multiple buses and vehicles if necessary. Do not forget to take advantage of our staff to find some “hidden gem's” in our local area to visit, we will love to share with you all the Leigh Valley has to offer during your stay both business and pleasure. We look forward to sharing with you our unique and new property, if you have a need for us we are here for for you. ... more   less 
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Also Known As:
Hampton Inn Allentown Hotel Allentown
Allentown Hampton Inn

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