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“Very Mixed Review”

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Holiday Inn Allentown Center City
Ranked #15 of 30 Hotels in Allentown
Lake Ridge, Virginia
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“Very Mixed Review”
3 of 5 bubbles Reviewed May 6, 2007

My first night at the Crowne Plaza was fine. The room was huge and clean, the king bed was comfortable, and the extras (including a Sony CD player/alarm clock/radio and a sleep CD) were very nice. There was very little noise from outside the room when I went to sleep. All in all, I thought I'd be writing a rave review for TripAdvisor (other than the somewhat dodgy downtown location).

However, all that changed the second night. The hotel was fully booked and while I have no idea who or what was on my floor (8th), it was the most unpleasant night I've ever spent in a hotel/motel, including one-star hotels and Red Roof Inns. People were partying, yelling, and slamming doors. The noise was incredible. After on-and-off sleeping for three hours, I was just about to call the front desk (and maybe even the police) when it stopped at 2:30 AM. Naturally, I then had trouble getting back to sleep.

The next morning, I decided for convenience's sake to have breakfast at the hotel. BIG mistake. While the newly-renovated restaurant was very nice and laid out in an attractive, terraced manner, nothing else was good. I opted for the breakfast buffet, but by the time I got there, almost no food was available (although the buffet still had at least an hour to go). I had to wait 15 minutes for *some* of the items to be replenished, and the food was barely passable. Finally, my waiter never showed up with my check, so I had to get another employee to get it for me. For the second time in my life, I left a two cent tip. When I checked out of the hotel 30 minutes later, the meal charge was not on the bill and they couldn't find my check--so they gave it to me for free, which was certainly appropriate. I was told the restaurant was understaffed, but only about half of the tables were full when I was there, and the servers really did not look that busy.

Friends of mine attending the same event got better deals at other hotels, as well as a good night's sleep. My experience may have been unusual, but I will not stay there again and risk it.

  • Liked — Room/bed comfort and amenities
  • Disliked — NOISE!!!
  • Stayed May 2007, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brian14leonard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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271 reviews from our community

Traveler rating
    52
    82
    67
    40
    30
See reviews for
65
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Rating summary
  • Sleep Quality
    3.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Metro DC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed March 1, 2007

This was my first time at this hotel. I travel to Allentown once or twice a month on business. They refer to the recent renovation. I can’t imagine what it was like prior to the "renovation". My No Smoking room stunk of cigarette smoke, there was a fist size hole in the wall, the security latch was broken, the table lamp was broken, the toilet didn’t flush and I had to pick the paint chips from the fallen ceiling out of the tub. The name sounds upscale but travelers beware! I found the Crown Plaza in Williamsburg, VA to be in the same condition.

  • Liked — Friendly Front Desk staff
  • Disliked — Cindition of the room
  • Stayed February 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank RLPM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PA
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed February 15, 2007

Really nice stay for the money. Nice staff except for the little short balding bartender. Good room and very comfortable bed. The location is convienent. Would stay there again.

  • Stayed January 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank yagaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
234 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
4 of 5 bubbles Reviewed November 9, 2006

I had business in the area for 3 days, and had my choice of hotels. I usually choose a hotel from the Hilton Group or the Holiday Inn group. From the websites and mapblast, it looked like the Crowne Plaza Allentown was centrally located and the rate was favorable. Knowing NOTHING about the city, I booked this hotel rather than a Holiday Inn Express just a few miles away.

If I had to do it again, I probably would have choose then Express. When I shared with my co-workers where I was staying, they rolled their eyes and said to be careful - the city was working to improve center city with sreetscaping, but hadn't relocated the residents yet.

I drove into the area and knew what they meant. I passed pawn shops, a bail bondsman, and a few homeless. Didn't know I had to park in a pay lot, but it was close so no problems.

Check in - It was fairly late when I checked in, so the lobby was empty. The clerk was very curteous, and even more so when he found out I was a platimum member. Offered me my choice of 1,000 points, breakfast or a drink. I took the points, and he gave me breakfast anyway.

The room - was on the 8th floor and was fine. Smelled a bit damp, but I didnt worry - till I took off my shoes. The carpet was still wet from shampooing. I called down and they did offer to to change me to another, but I already unpacked and was working on the computer, so I just put my shoes back on. The internet was not wireless, and the connection was a bit slower than I was used to. When I went to bed, I discovered the room was missing the clock radio and the TV control. I managed.

The next morning I told them about the missing items and asked them to dry vac the carpet. When I returned that night the items were in place and the carpet was dry.

I didn;t know they would validate parking so I paid the first day. The 2nd day I validated. When I checked out I had parking charges on both days. I didnt discover this till I got home.

Overall - I would stay for location, but if I were working a bit further south I would try the Holiday Inn Express instead.

  • Stayed October 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Statmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 11, 2006

We stayed at the Crowne Plaza Hotel, Allentown, PA, on October 7-8, 2006. Our room was very spacious and showed signs of being recently renovated with pleasant colors. At first they gave us a room that had not yet been properly cleaned, but that was quickly rectified when the front desk gave us another room, along with an apology for the mix-up.

The room had nice little touches: two sinks (one inside the bathroom and one outside), which cut our dressing time in half; plenty of pillows; clips to fasten the curtains together to darken the room completely.

Parking was a snap. For $6 extra per night, guests can use the Allentown municpal parking garage next door, coming and going at will with no extra cost. It's a lot less than the $15-$20 many downtown hotels charge.

The only complaint we had was that we could hear the next door neighbors arguing in muffled tones. That's a problem with rooms that feature a connecting door. Once the fighting couple cooled off, we were able to sleep comfortably.

If staying here, request a room that does not have a connecting option, unless you need it.

Helpful?
1 Thank GJK3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, VA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed October 10, 2006

Having stayed at a fabulous Hampton Inn in NJ, we had hoped to stay in one in Allentown as well, but we chose the Crowne Plaza because it had a room + amusement park tickets deal.

Extremely slow check-in service was not a great first impression. And the manager was not on hand to give us our tickets.

The room was clean and neat but smelled like a wet dog - we think they had recently shampooed the carpets but had not given them sufficient time to dry.

The restaurant was closed for renovation and the continental breakfast (included in the package) was meager, cold and served in a bland inside banquet room with only one server on duty.

On the plus side: the location was good, the indoor pool would be a welcome distraction in winter and Dorney Park (nearby amusement park) was fabulous - we had a lot of fun there with our kids.

  • Liked — Package (hotel rooms + amusement park tickets)
  • Disliked — slow service, smell of room, cold meager breakfast
  • Tips/Secrets — Hampton Inn would be a better choice in this town
  • Stayed August 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WeRTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Hollywood, California
Level Contributor
102 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
4 of 5 bubbles Reviewed October 8, 2006

I paid around $116 for a King bedded room. The hotel was fine for that price point as you can't get too much for so little. The first room I had was nice and clean but did have an odor or cat urine disguised by deodorant. They changed my room immediately. Ver y nice hotel staff. The second room was nice as well. Some hairs which were not mine the the bathtub but that was it....otherwise very clean. Pillows were hard but bed was comfortable. TV reception not great on certain channels. Room was very quiet.

I would stay here again for the money. I would however rate this a 3 or a the most 3.5 star and not a 4 star hotel.

  • Stayed September 2006, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank larover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Allentown Center City

Property: Holiday Inn Allentown Center City
Address: 904 W Hamilton St., Allentown, PA 18101
Phone Number:
Location: United States > Pennsylvania > Allentown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 30 Hotels in Allentown
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn Allentown Center City 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
Welcome to the Holiday Inn Center City Allentown. Located just 1 block from the PPL Center Arena (go Phantoms!), We offer all of your hospitality needs at a price that can't be beat! Come and indulge in personalized, exemplary service in a soothing environment. After a long day, escape to our spacious guest rooms and deluxe suites-the largest in Lehigh Valley. Special touches like pillow-top mattresses and high-speed Internet access make it easy to work and relax. Feast on mouth-watering dining options at Manifiesto and 57 Lounge, our on-site restaurant and bar. Are you visiting for a business retreat or family reunion? We boast 10,000 square feet of flexible meeting space. Experience all of the comforts of home at this full-service Allentown, Pennsylvania hotel, including newly renovated guestrooms and suites, free high-speed Internet access, 24 hour business center, room service, a heated indoor pool and self parking surcharge. This Allentown, Pennsylvania hotel is only minutes from Dorney Park & WildWater Kingdom, Lehigh Valley Hospital and Muhlenberg College. Come visit the Lehigh Valley where you will have every reason to visit every season. Whether on business or pleasure, the Holiday Inn Allentown is the perfect place to stay. ... more   less 
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Also Known As:
Holiday Inn Allentown Center City Hotel Allentown
Allentown Holiday Inn

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