My first night at the Crowne Plaza was fine. The room was huge and clean, the king bed was comfortable, and the extras (including a Sony CD player/alarm clock/radio and a sleep CD) were very nice. There was very little noise from outside the room when I went to sleep. All in all, I thought I'd be writing a rave review for TripAdvisor (other than the somewhat dodgy downtown location).
However, all that changed the second night. The hotel was fully booked and while I have no idea who or what was on my floor (8th), it was the most unpleasant night I've ever spent in a hotel/motel, including one-star hotels and Red Roof Inns. People were partying, yelling, and slamming doors. The noise was incredible. After on-and-off sleeping for three hours, I was just about to call the front desk (and maybe even the police) when it stopped at 2:30 AM. Naturally, I then had trouble getting back to sleep.
The next morning, I decided for convenience's sake to have breakfast at the hotel. BIG mistake. While the newly-renovated restaurant was very nice and laid out in an attractive, terraced manner, nothing else was good. I opted for the breakfast buffet, but by the time I got there, almost no food was available (although the buffet still had at least an hour to go). I had to wait 15 minutes for *some* of the items to be replenished, and the food was barely passable. Finally, my waiter never showed up with my check, so I had to get another employee to get it for me. For the second time in my life, I left a two cent tip. When I checked out of the hotel 30 minutes later, the meal charge was not on the bill and they couldn't find my check--so they gave it to me for free, which was certainly appropriate. I was told the restaurant was understaffed, but only about half of the tables were full when I was there, and the servers really did not look that busy.
Friends of mine attending the same event got better deals at other hotels, as well as a good night's sleep. My experience may have been unusual, but I will not stay there again and risk it.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Center City Allentown. Located just 1 block from the PPL Center Arena (go Phantoms!), We offer all of your hospitality needs at a price that can't be beat! Come and indulge in personalized, exemplary service in a soothing environment. After a long day, escape to our spacious guest rooms and deluxe suites-the largest in Lehigh Valley. Special touches like pillow-top mattresses and high-speed Internet access make it easy to work and relax. Feast on mouth-watering dining options at Manifiesto and 57 Lounge, our on-site restaurant and bar. Are you visiting for a business retreat or family reunion? We boast 10,000 square feet of flexible meeting space. Experience all of the comforts of home at this full-service Allentown, Pennsylvania hotel, including newly renovated guestrooms and suites, free high-speed Internet access, 24 hour business center, room service, a heated indoor pool and self parking surcharge. This Allentown, Pennsylvania hotel is only minutes from Dorney Park & WildWater Kingdom, Lehigh Valley Hospital and Muhlenberg College. Come visit the Lehigh Valley where you will have every reason to visit every season. Whether on business or pleasure, the Holiday Inn Allentown is the perfect place to stay. ... more less
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- Also Known As:
- Holiday Inn Allentown Center City Hotel Allentown
- Allentown Holiday Inn