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“Decent Hotel, Great Staff”

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Holiday Inn Allentown Center City
Ranked #14 of 31 Hotels in Allentown
Reviewed August 26, 2013

I recently stayed at the Holiday Inn Allentown. Overall it was a good experience -- with a few pros and cons.

We arrived late at night, and the man at the desk was extremely friendly and helpful. In fact, every staff member we met was very pleasant -- answering our questions, helping us print out materials at the front desk and making sure we had everything we needed.

The room was pretty standard. I'm not sure if I'd call it a 3-star hotel (as described by Priceline), but it was clean. It also had great AC, which is always a good thing. Some of the cons included beds that weren't all that comfortable, a broken ice machine on our floor, no fridge or microwave in the room and a fee for parking ($6). It was also disappointing that housekeeping never cleaned our room during our two-night stay.

The surrounding area is a little iffy, but I didn't find it to be as bad as some other reviewers. The street on which it's located is actually kind of charming, and it looks to me as if they are trying to build up the area. My boyfriend and I went out walking around midnight -- no one bothered us and we felt safe. We went into the Allentown BrewWorks -- a fantastic pub that's about a block away. I highly recommend you check it out if you stay here. The hotel is also close to Dorney Park -- about 3 miles. Though there are plenty of hotels across from the park -- including a Holiday Inn.

So if you need to be in the area, it's not a bad place to stay.

  • Stayed: August 2013, traveled as a couple
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1  Thank MBear24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
123staff, Manager at Holiday Inn Allentown Center City, responded to this reviewResponded August 28, 2013

We appreciate you leaving a review of the hotel and we hope that you come stay with us again if your in the area again.

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151 - 157 of 293 reviews

Reviewed August 23, 2013

This hotel is located in the ghetto I was afraid for my life and the safety of my family. The hotel it's self is very dirty trash thrown in the lobby floor upon entering and the horrible smell of this hotel made me sick. How do you offer a pool and it doesn't work?? Due to the location and the cleanliness issue I would never stay at this property again I had to write this review so you don't waste your time nor money here.

  • Stayed: August 2013
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1  Thank Theadvisor123468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Allentown Center City, responded to this reviewResponded September 10, 2013

Dear Theadvisor123468,

Thank you very much for sharing your experience with us. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed August 11, 2013

There are 3 1/2 star hotels and then there are relative 3 1/2 star hotels. This hotel relatively speaking in 3 1/2 stars if you compare it to what else is available in Allentown Pennsylvania. I am not going to slam Allentown Pennsylvania as a whole because I was just passing through on business and I know the people there are proud of their town and rightfully so. I will say that a 3 1/2 star hotel, especially a major chain hotel, should be a 3 1/2 star hotel. This is not 3 1/2 star. I honestly feel it could be close to to a 3 but I would give it a solid 2 1/2 star.
Pros:
1.There was in room internet that was complementary at least when I stayed
2.There was a restaurant/lounge associated with the hotel
3.There was on site parking for on $6/night with validated ticket
4. The staff was helpful

Cons:
1. The room which was listed as non smoking smelled like smoke
2. I went to the lounge on a Thursday night, the staff there was eating at the bar and was LOUD and boisterous. Now I do realize that this likely is a nice hang out spot for the local town folks and I do realize that this is also in a region of the country that is more friendly and lively but again 3 1/2 star hotels allow guests, from my experience, to feel some what sequestered from the the surrounding area so you can decompress a bit , as a traveller. I suspect it is a matter of taste.
3. I agree the area at night does not look very safe (I am not necessarily affraid of rough areas. I travel alot but I can see how someone might be a bit wary). That being said, it may be just because Allentown is in a process fo rennovation and there is reclaimation of the downtown area. I did take some pause to make sure things were good when crossing over from the parking structure (an alley/small street separates the two) to the hotel.

In summary it's unfair to completely slam the hotel without taking into consideration that it is located in the heart of an area that may not have seen the best of times in recent years. My only contention is that it is not a 3 1/2 star hotel. If it was listed at 2 1/2 stars it would have that rating solidly.

  • Stayed: August 2013, traveled on business
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Thank melafela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Allentown Center City, responded to this reviewResponded August 27, 2013

Dear melafela,

Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feed back on what you liked as well as what fell below your expectations. I appreciate the compliments on the staff and the level of service provided. However, I would also like to apologize for the undesirable smell in the room. Rest assured that the issues you have raised has been documented and will be forwarded to the appropriate departments for necessary actions. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Once again, thank you for staying and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare

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Reviewed August 7, 2013

I have stayed here a number of times because I have an ongoing work assignment at one of the major office buildings across the street. As this is really the only hotel in the downtown area, if that's where you want/need to be, this hotel itself is okay. But this part of downtown is pretty darn scary, with lots of empty and run down buildings. There are plenty of folks who appear down on their luck just loitering about all of the time, or the occasional man singing/dancing with a bottle of wine. I went for a walk at 8:00 a.m., and felt uncomfortable enough that I put my iPhone away and went back to my room. The folks I am working with, who work permanently at the office building and live in the surrounding areas confirmed my discomfort - no fewer than six separate people warned me not to venture out on foot more than 1-1/2 blocks in any direction. There is a police station just up the street, which might have made me more comfortable, had it not appeared so busy and necessary.

On the plus side, there are three good restaurants within 'the safety zone' (e.g., Allentown Brew Works, Sangria, Bay Leaf), though since no one hangs around downtown after dark, they often close pretty early. There is also a parking garage very convenient to the hotel ($6/night)

The hotel is showing its age a bit - peeling paint, worn carpets, etc. The room are acceptably comfortable, though the linens tend to appear wrinkled. They offer pillows of varying firmness, labeled with a little ribbon. The windows don't open, and the rooms can be a bit stale/stuffy. On a couple of occasions I was appalled to find a gross, moldy toilet bowl. I assumed it would be cleaned after the first night of my stay, but it was not. The staff is cheerful and tries to be helpful. I would just warn that do not assume this is the type of downtown business class hotel you would find in major cities. If you have a car, consider taking one of the more suburban locations 5 - 10 minutes out of downtown.

  • Stayed: July 2013, traveled on business
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Thank Nikki55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
123staff, Manager at Holiday Inn Allentown Center City, responded to this reviewResponded August 8, 2013

We are sad to hear that you don't feel safe in this area, it is just like any other city. Hard for the hotel to do anything about the public surroundings. We hope you will continue to stay here at our hotel and we can make your accommodations better each time you stay.

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Reviewed August 4, 2013

This was the first time I booked through Hot Wire and did not know the exact hotel when I hit "submit". My husband and son were going to the DCI East in Allentown. These are two good size men. The room had one bed and pull out. When my son pulled out the bed there was no sheet on the bed. He looked in the closet and there was none. He called down and the worker INSISTED he was wrong and the sheets were there. After back and forth they finally sent up someone with one sheet NO Blanket or pillow. When he asked if he could have one he was told there were no more pillows available and sent him up three sheets to use as a blanket since they had no more blankets either!?!? My son went to college in Allentown and we have stayed at many of the local hotels there but never had horrible service. I would not recommend this hotel. And as for using Hot Wire, I dont think I will take a chance again. PS Lounge closed around 12 on a Saturday night.

Room Tip: check TV right away. My husband said reception was "SLOW"
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  • Stayed: August 2013, traveled with family
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Thank Kearnymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
123staff, Front Office Manager at Holiday Inn Allentown Center City, responded to this reviewResponded August 6, 2013

We apologize for the inconvenience with the back and fourth with the front desk staff, I do know that night were were limited to supplies due to a sold out night.

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Reviewed July 17, 2013

We stayed there after visiting one of the local colleges. We usually stay at the Marriotts closer to the airport but took a chance on this hotel which was closer. The area is not bad...it is downtown! I liked that we could walk to BrewWorks which I felt safe doing at 11pm. The room was average ~ could use some updates like a fridge and not having the coffee pot in the bathroom ~ but it was clean, which is most important to me. The strict no smoking rules is what would have me go back to that hotel. The staff was nice. I peeked into the pool area and it did seem rather small. Overall it was a good experience. When comparing prices to other hotels, it is unfortunate that there is a charge for parking at this hotel.

Room Tip: We stayed on the 8th floor which I am sure has a beautiful view of the mountains in the fall.
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  • Stayed: July 2013, traveled with family
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1  Thank jj1994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013

We will be checking out this morning after being here for two days for a family wedding. This was a very nice surprise after driving through a couple of rough areas to get here. All of the staff go out of their way to make your stay comfortable. We are very allergic to smoke and they really honor the no smoking rule! Thank you. Great coffee in the lobby. Room was very clean, spacious and there was minimal noise from the street level. We are on the 8th floor. The lounge is very nice at night for cocktails. Bar staff remember you by name the next day. All in all a very nice stay. Thank you!

Stayed: July 2013
1  Thank travlpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie S, Front Office Manager at Holiday Inn Allentown Center City, responded to this reviewResponded July 16, 2013

Thank you so much for leaving the positive feedback, we're glad you were able to enjoy while you were here with us. Come and see us again in the near future if your in the area.

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Additional Information about Holiday Inn Allentown Center City

Address: 904 W Hamilton St, Allentown, PA 18101-1198
Phone Number:
Location: United States > Pennsylvania > Allentown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 31 Hotels in Allentown
Price Range: $97 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Allentown Center City 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
Welcome to the Holiday Inn Center City Allentown. Located just 1 block from the PPL Center Arena (go Phantoms!), We offer all of your hospitality needs at a price that can't be beat! Come and indulge in personalized, exemplary service in a soothing environment. After a long day, escape to our spacious guest rooms and deluxe suites-the largest in Lehigh Valley. Special touches like pillow-top mattresses and high-speed Internet access make it easy to work and relax. Feast on mouth-watering dining options at Manifiesto and 57 Lounge, our on-site restaurant and bar. Are you visiting for a business retreat or family reunion? We boast 10,000 square feet of flexible meeting space. Experience all of the comforts of home at this full-service Allentown, Pennsylvania hotel, including newly renovated guestrooms and suites, free high-speed Internet access, 24 hour business center, room service, a heated indoor pool and self parking surcharge. This Allentown, Pennsylvania hotel is only minutes from Dorney Park & WildWater Kingdom, Lehigh Valley Hospital and Muhlenberg College. Come visit the Lehigh Valley where you will have every reason to visit every season. Whether on business or pleasure, the Holiday Inn Allentown is the perfect place to stay. ... more   less 
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Also Known As:
Holiday Inn Allentown Center City Hotel Allentown
Allentown Holiday Inn

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