I have to start by saying that I have been there 2 times prior to going yesterday, Veterans day. I was celebrating my son's 23 birthday and he has never been there. I thought based upon my 2 previous visits that this would be great. Well I could never have been so wrong! Our visit started with a welcome from the hostess which made us feel that we would enjoy our visit.
We were seated at a table that was for a much larger party, we had a party of 5 so this gave us plenty of room. After we were seated the waitress came over and introduced herself. I immediately asked if one of the 3 TVs that were in the area of us could be switched to the Baltimore Ravens vs Oakland Raiders game. She said that she would ask the manager and took our drink order. I have to point out that the waitress made it seem like we were an inconvenience to her. She then brought our drink order and we followed up on our request for the Ravens vs Raiders game and she stated that they could not do this.
Well, as I remember on the website, they advertise that they would be carrying this game. As it turns out they had only 3 games on in the whole place. They advertise that they carry all the NFL games.
Well, I then asked for the manager and our check. Well the manager (Ray?) said the "box" does not accomodate anymore than 3 different channels. So we got up and we going to find another establishment to watch the game. As we were leaving I stopped by to inform Ray that we did not drink a sip out of any of the drinks when the waitress yells you can't leave you owe me money. The manager turns and grabs the check out of here hand and yelled "I got it".
Let me point out, as a Veteran on Veterans Day, I could of went many other places that offer a free meal to Veterans on Veterans day but I chose not to. I came here thinking that I have been here twice before and I had great service and the food was also good.
However, I am the type of person that goes out to enjoy myself and to me that starts with great service. Unfortunately after this visit I don't know if I will return. This was totally unacceptable.
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