I made reservations for this hotel approximately 2 months in advance, I'm a Hilton Honors member and a loyal customer to Hilton Hotels. When I arrived at the hotel, I was informed by Asst. General manager that there were no rooms available. Quite suprised, and tired due to flight delays, I expected a good explaination. I was told there was a water leak in two rooms one of which was for me. The hotel made arrangements for me to stay the night at a Hampton Inn a few miles up the road. I will say they were apologetic, but I was in no mood for this to happen.
So I drove to the Hampton Inn. The front desk clerk had a room key ready for me when I arrived. I made it to my room, and my first thought was this was "unacceptable." The room smelled like smoke and the air conditioner made loud noises. So, I had to change to a second room. I won't make more comments as I intend to prepare a review for the Hampton Inn.
The next day I received a telehone call from the General Manager telling me he had a room available for me to spend my second night. I gladly drove back to the Homewood Suites and was greeted by the General Manager, "Mike." He was also apolegetic and offered to forego charging me for both nights. I appreciated his kindness, but I was not responsible for paying, my company was. So, I was offered Hilton Honor points which equaled 2 free future nights.
The room very nice, clean and comfortable. It was large with a full kitchen, separate bedroom and living room area. I attended to dinner which was served in the lobby area. It was quite delicious (Chicken, Salad, Beer and Wine.) The breakfast was also plentyful and lots of variety.
I do wish the management would have taken into account my status as a Hilton Honors member before determining I was the one who had to change hotels. But, while it was a major inconvienience, I would stay at the Homewood Suites again. The Hampton Inn is a different story.
- Official Description (provided by the hotel):
- The Homewood Suites by Hilton - Allentown West/Fogelsville, is located just off Route 78 on Route 100 in the west end of beautiful Lehigh Valley Pennsylvania, 20 minutes west from the Lehigh Valley International Airport. This Allentown hotel offers country ambiance, friendly service, and convenience to area attractions.Our Allentown hotel features modern conveniences suited to the savvy business traveler, a great location and recreational amenities to please leisure guests. Spacious Studio, One and Two Bedroom Suites boast a long list of amenities, well-lit work surfaces, luxurious Suite Dreams bed experience and complimentary wireless and wired high-speed internet access throughout our hotel. Guests of the Allentown hotel have full use of our many amenities including: An indoor heated pool, A Fitness Center, Outdoor Sports Court, Two outdoor Gas Grill Cooking Stations, Complimentary Business Center, 32-inch Flat Panel Televisions with select high-definition channels. While staying at our hotel in Allentown, relax in front of a glowing fireplace located in our lobby and Hotel Lodge. A Complimentary Suite Start™ hot Breakfast Buffet is served Daily, in our lodge and a Welcome Home® Reception evenings Monday -Thursday (Beer, wine and beverages in addition to a light dinner served). This Allentown hotel has 760 square feet of flexible meeting space to accommodate your business conference, training seminar, reception, or small social event. Our Allentown hotel is close to many corporate offices like Olympus, Lutron, Kraft Foods, Home Depot, Air Products and Chemicals, Mack Trucks, Nestle and more. Whether business, vacation, or weekend getaway brings you to the Lehigh Valley, our courteous Allentown hotel staff looks forward to welcoming you with a pleasant greeting and a warm smile at check-in. Make yourself at home®! ... more less
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- Also Known As:
- Homewood Suites By Hilton Allentown-West/Fogelsville Hotel Allentown