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“Great staff, convenient location”

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Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area
Ranked #9 of 30 Hotels in Allentown
Certificate of Excellence
Pennsylvania
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great staff, convenient location”
4 of 5 bubbles Reviewed December 23, 2012

We were passing through and made reservations literally twenty minutes before the arrival. The front desk staff is great, very helpful and courteous. The room was typical, standard decor, what is to be expected. The breakfast was good, everything was refilled promptly, and I even watched a staff member engage a little boy in a conversation. The only reason that I did not give it a five star rating is the extremely dirty chair in the room and a broken alarm clock. The chair looked like somebody spilled an entire meal on it, and I had to put a towel on it before sitting down. The pillowcase still had a piece of chewing gum attached to it, and the alarm clock was an hour behind at first but even after having set correct time, still was showing an absolutely wrong time.
We did not complain since we were only staying there for one night; I realize that they would probably corrected everything but housekeeping should probably inspect the rooms from time to time.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vee18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph F, General Manager at Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area, responded to this review, January 18, 2013
Dear Guest

I thank you for writing the review but would be interested in further conversation regarding your issues. We inspect our rooms on a daily basis and your complaint states that you found gum on a pillow case and a chair looked like a plate of food had been spilled on it. You also state that you did not make the hotel aware until this internet posting. I would like to confirm that this hotel is not being mistaken for another. I ask that you contact the hotel at your earliest convenience so that I make further look into what would be a serious concern.

Thank you, Joseph Ferrara - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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279 reviews from our community

Traveler rating
    120
    94
    38
    14
    13
See reviews for
114
47
10
59
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Newark, Delaware
Level Contributor
113 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed December 18, 2012

I really enjoy using the Holiday Inn Express brand of hotels. This location was clean,quiet and comfortable. The breakfast is okay for a free breakfast. I love their cinnamon rolls! The desk staff were very friendly and thanked me for being a priority club member. I would and will come back to this location when in this area again.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph F, General Manager at Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area, responded to this review, December 30, 2012
Dear Folks,

Thank you for your positive feedback. It is always a great feeling to know our guest enjoyed their stay enough to take time out of their busy schedules to write about us. Happy Holidays and we hope to see you again in the future.

Sincerely,

Joseph Ferrara - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weyers Cave, Virginia
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed December 9, 2012

This rating is actually a 3.5. Somewhere between average and very good. No real complaints. The place is very clean and quiet. Staff was great. Breakfast area could be a little larger. For the price we paid we were quite satisfied. Just couldn't give it a very good rating. No problems.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph F, General Manager at Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area, responded to this review, December 11, 2012
Dear Guests,

Thank you for the very honest feedback. We know that when lodging one has many choices and we are grateful that you gave us the opportunity to serve you.

We hope to see you in the future,

Cordially,

Joseph Ferrara - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsfield, Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 15, 2012

We were only passing through Allentown and stayed only one night but this place was great! Our room was large, quiet and very clean. The desk staff were friendly and very helpful giving us directions to places to eat. Because we are gluten intolerant we can't give a full rating to the breakfast but we were able find a boiled egg and fruit. We found this to be a great value. There is a large amusement park right across (Dorney Park) the street so this might be a great place for families.

Room Tip: We booked one with a whirl pool bath in the room - a great way to relax after a long drive
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roberta H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph F, General Manager at Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area, responded to this review, December 11, 2012
Dear Guests,

We are happy that we were able to meet your dietary needs and appreciate that you took the time to write such positive feedback. We hope we will see you again when visiting the Allentown area.

Sincerely,
Joseph Ferrara - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Haven, Connecticut
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 21, 2012

The staff was extra friendly. We arrived earlier than planned and the staff worked to get us into our room quickly. The rooms were nice, we were right next to the elevator and it was still very quiet. Didn't hear the elevator or any noise.

The bed wasn't as comfortable as I would have hoped, but that was a minor issue. Overall very nice stay.

Room Tip: Was right next to the elevator and absolutely no problem with noise. Never heard the elevator or pe...
See more room tips
  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Raven D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed October 10, 2012

Just what I needed after a long day of work and driving; convenient to restaurants that were open late. Clean, quiet, big room; nice breakfast room, typical of the Holiday Inns in the area. Directly across from Dorney Park.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank new_york_paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed October 9, 2012

This was a nice home base for a long weekend exploration of the area. The hotel and room was clean, quiet, comfortable and relaxing. We had two very small issues with electronic devices in the room and both were handled quickly and efficently by the staff. The brakfast was well above average and had a very good selection. The shower was wonderfull and had excellent water pressure!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area

Property: Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area
Address: 3620 Hamilton Boulevard, Allentown, PA 18103
Phone Number:
Location: United States > Pennsylvania > Allentown
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Allentown
#3 Family Hotel in Allentown
#4 Romantic Hotel in Allentown
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Allentown - Dorney Park Area 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites in Allentown PA. A 100% smoke free facility located just across the street from Dorney Park & Wildwater Kingdom. This conveniently located, clean and friendly hotel is located just off Interstate 78 at exit 54, just minutes from many Lehigh Valley businesses, attractions, shopping, golf, colleges and more. We are the closest hotel to the main gate at Dorney Park & Wildwater Kingdom!All rooms are equipped with a microwave, refrigerator, 32' flat panel HDTV, as well as all the other amenities you've come to expect from Holiday Inn Express.Other Points of Interest: The Holiday Inn Express is also a short drive to: Crystal Cave, Lost River Caverns, Lehigh Valley Zoo, Lehigh Valley Velodrome, The Crayola Factory, Easton Museum of Pez Dispensers, Hawk Mountain Sanctuary, Cabela's (Outdoor Merchandise), Lehigh Valley Mall, Lehigh University & Stabler Arena, PA International Raceway, Bear Creek Mountain and to take the Lehigh Valley self guided Covered Bridge Tour. We thank you for your interests and would like to welcome you to 'Stay Smart' at the Holiday Inn Express Hotel & Suites - Dorney Park. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Allentown
Holiday Inn Express Allentown
Holiday Inn Allentown
Allentown Holiday Inn

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