Ashland, Oregon is a lovely town which we visit frequently. This was our first stay at the Peerless Hotel as it is a little far from downtown, the Shakespeare Festival and wonderful shops. The hotel is nice and the room was fine, though the bed could have been firmer.
The bill for the dinner in the hotel restaurant the night before (which we enjoyed - good food, good service and lovely garden setting) was not at the front desk when we were ready to leave the next day and the manager told us that it would be automatically charged to our credit card. I explained to the manager that we had left a cash tip for the waiter and that we had asked that the meal charges only be charged to the room. The manager told me that they never charge an automatic gratuity to the meals at the restaurant and assured me that the only charge would be for the meal itself. The credit card bill, arriving a month later, speaks a different story with the addition of 15% added to the food costs...the waiter got a very large tip indeed.
Hidden costs in a hotel/restaurant that prides itself on caring for its guests are not acceptable, especially when we had been assured that there would be no hidden costs. There are too many nice places to stay and dine in Ashland that are better managed. We won't be staying at the Peerless Hotel again.
- Official Description (provided by the hotel):
- Welcome to Ashland's Peerless Experience! Built in 1900 and included in the National Register of Historic Places, The Peerless Hotel has been lovingly restored and is honored to be featured in the best selling book "1,000 PLACES TO SEE BEFORE YOU DIE". Whimsically and elegantly decorated with hand-painted murals, fine art, and an eclectic mixture of antique furnishings. Guests are pampered with Frette Italian bed linens, Christy English towels, Pharmacopia natural & organic body care products, spa & claw-foot tubs, and a sumptuous complimentary breakfast (during the mid & high seasons). ... more less
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