We had a lovely meal when we dined at this restaurant last year; our only complaint was that we were seated in the back room where we froze in spite of the fireplace. The acoustics were awful in that room, as well. I phoned 6 weeks in advance for a reservation for this year's trip to Ashland. We carefully selected the table we wanted: "The most requested table" I was told--I was glad I reserved early. I called the restaurant two hours before to confirm the time and the table. We were all set--or so we thought. We arrived ten minute early for our 8 o'clock reservation. The hostess and a waitress conferred in front of us, "Oh, I gave that table to the couple who just arrived without a reservation." We had a choice of sitting 5 inches away from another couple or sitting in the freezing cold back room--but they would put the fireplace on--and they promised we'd be the only ones seated there, so it would be private. So much for reserving almost two months ahead and reconfirming two hours before our dinner; but it seemed to be an acceptable alternative to a terrible disappointment.
The food was mediocre at best. The service was slow. The room felt like Siberia--especially when the door was opened for the staff to come in and out--they should have made a wind-chill advisory. Before our main course arrived, another couple was seated directly beside us and talked loudly throughout dinner. Because the walls and floor are brick and slate the room echoed with their voices. The temperature of the room chilled our hot food to stone cold within minutes. It was a disaster--a very expensive disaster.
If you're in Ashland, try a lovely place in the center of town: Amuse. The place is charming, the service perfect, and the prices are the same--maybe even a bit less--as Cucina Biazzi.