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“Very good value; close to everything” 4 of 5 stars
Review of Plaza Inn & Suites at Ashland Creek

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Plaza Inn & Suites at Ashland Creek
Ranked #5 of 19 Hotels in Ashland
Certificate of Excellence
Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
“Very good value; close to everything”
4 of 5 stars Reviewed August 30, 2010

This hotel met our family needs quite well. Short walk to shops and the lovely Lithia Park. Very good parking and breakfast. Staff helped us with early check-in and was very friendly. A very nice comfortable hotel stay. Would stay here again.

  • Stayed August 2010, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank happy1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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410 reviews from our community

Traveler rating
    224
    124
    33
    17
    12
See reviews for
108
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Eugene, Oregon
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed August 10, 2010

I had stayed at this hotel a couple of years ago--great location, good price, pet friendly. However, on this recent trip, there was NO hot water. I called the front desk in the evening, and got an unprofessional "I'll tell the other girl who's working to get on it." The next morning the water was even colder, and the repair person could not come until 8am. I had to shower in very cold water in order to make a meeting.

These things happen, but I was shocked by how the staff dealt with the situation. When I checked out, the front desk staff was completely dismissive and barely even acknowledged that there was a problem. No one even said a simple "We are sorry for the inconvenience."

The management really should train staff in the industry standards for handling these inevitable situations.

  • Stayed August 2010, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank rldavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SJohnsonGM, General Manager at Plaza Inn & Suites at Ashland Creek, responded to this review, September 3, 2010
The lack of hot water in this review was unforeseeable and has been corrected. The service issues noted in this review have been also been addressed. We strive to provide an excellent product and service. We appreciate the opportunity to address these issues.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkeley
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed July 22, 2010

I was not prepared for how nice my stay at the Plaza Inn and Suites would be. From the time I arrived I felt welcomed and even a bit pampered. Here are the highlights
*Very welcoming of pets
*Very close to OSF
*Nice rooms
*Friendly staff
*Many other nice touches like complimentary breakfast, wine and cheese and other snacks

  • Stayed July 2010, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Karen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bend oregon
Level Contributor
62 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed June 1, 2010

I stay here often with my 2 kids. It's clean and friendly. The breakfast is decent, they do have a waffle maker. You can walk into town in 5 min., or the park. I will only stay here when I am in Ashland.

Stayed May 2010, traveled with family
Helpful?
Thank sofistka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
portland
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed March 11, 2010

The hotel is pretty nice, the location is very close to the theatres and restaurants (yet the hotel is quiet) and the beds were comfortable. The only big problem is the breakfasts--frozen egg products and the usual suspects of tasteless bagels, cereal and so on. For a hotel that tries to be upscale, it needs to improve its game on breakfast especially in a town with excellent B&Bs. We stayed a week last summer and went out for breakfasts almost everyday.

  • Stayed June 2009, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank clani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 26, 2010

On a trip to California, my wife and I stayed here and enjoyed the inn. The problems arose when we booked our next stay, ran into rigid hotel policies when we tried to change our reservation and were charged a night's stay anyway. We won't be back, and I'm recommending to friends and family that they stay elsewhere when they visit Ashland. Other hotels we visit (the Westin hotels come to mind) make the effort to make us feel welcome and encourage return visits. Not so with the Plaza Inn in Ashland.

  • Stayed September 2008, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank TravelMan105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SJohnsonGM, General Manager at Plaza Inn & Suites at Ashland Creek, responded to this review, September 3, 2010
While the hotel has a 48 hour cancellation policy, we understand plans change. The policy of the hotel has been to attempt to re-sell the room to avoid the cancellation fee, as well as offering to change the arrival date up to one year past the original arrival date.
This guest had stayed at the Plaza in the past and enjoyed their stay. I hope this guest will return and allow us to show them what excellent customer service can and will be.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
137 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed December 13, 2009

This is a good hotel near the town and theaters. In the morning the breakfast can get a bit jammed, but it's very manageable. The cookies and milk at night after returning from plays are a neat touch. It's a comfortable hotel, there's plenty of guest parking, and you can walk to everything (which in Ashland is important, because parking is at times hard to come by). The staff has always been helpful in making dinner reservations for us and can usually give good advice on places to eat, etc.. Ashland is a magic town--and the Plaza Inn Suites is well situated.

Stayed May 2009, traveled with friends
Helpful?
Thank CHCNV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Plaza Inn & Suites at Ashland Creek

Property: Plaza Inn & Suites at Ashland Creek
Address: 98 Central Ave, Ashland, OR 97520-1787
Phone Number:
Location: United States > Oregon > Ashland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Business Hotel in Ashland
#8 Romantic Hotel in Ashland
#8 Family Hotel in Ashland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Plaza Inn & Suites at Ashland Creek 3*
Number of rooms: 91
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Also Known As:
Plaza Inn And Suites At Ashland Creek
Plaza Inn & Suites At Ashland Creek Hotel Ashland
Plaza Hotel Ashland Creek

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