Heading home after a long road trip with my two daughters, I booked a room at Super 8 Ashland through Hotels.com. It was a last minute booking and they charged my card for the one night (100.48). During this trip, we have stayed at a range of properties...cabins, 2 stars, 3 stars, etc. I was not expecting anything fancy...this was literally going to just be a place to sleep and then we were going to get back on the road in the morning. I usually stay at a Holiday Inn Express or a La Quinta when I am making a quick stop on the road but I will cop to bad planning...Friday nights in Ashland mean that everything is completely booked. This is why I was left with no alternative. Still, there is no excuse for what I encountered here.
When I walked into the lobby, I felt that I was walking into the lobby of a youth hostel in a third world country. When I asked the front desk agent what the security was like on the premises, he assured me that during the "several years" that he had worked there, there had never been a break in the parking lot and that there is very little crime in Ashland.
The hallways were disgusting...like a tenement. The carpeting was old and smelled horrible. I have noticed that several people have remarked that the supposedly non-smoking rooms smelled of cigarette smoke. That is probably because there were so many smokers standing around the property smoking and they bring the smell back into the hotel rooms with them. Anyway, I digress...I cannot comment on the decor of the rooms because of what happened next: I slid the hotel key card into the slot and opened the door only to find that the room was already occupied by people who, I later learned, were "squatters" and were not authorized to be in the room. The hotel showed the room as "unoccupied".
When I opened the door, the most wretched smell escaped and I only caught of glimpse of the squalor that was inside...clothes, shoes, bicycles, various bags. I slammed the door and told my daughters to quickly follow me.
When I returned to the lobby, there was a line of people to check in (oh, those poor people...if they only knew what they were in for!) however, the front desk clerk saw me in line and asked me if I had a question. I handed him the key cards and told him that the room had someone in it and I would be going elsewhere. He exclaimed, "WHAT?!?!". After searching, unsuccessfully, for another room in Ashland, I had to head over the mountain, in the dark, to Yreka for the night. The accommodations at the Yreka Holiday Inn Express were very kindly booked for me by the clerk at the Holiday Inn Express in Ashland which was fully booked when I inquired about a room there.
After I calmed down, I called the clerk at the Super 8 and talked to him about the situation, asking for a refund. He did not apologize and, when I asked him if he had gone to the room yet, he said that he had not yet had time to look into the problem. He also told me that he could not issue a refund and that I would have to call Hotels.com.
I did that and am now still waiting to see if I will be issued a refund...it will ultimately be left up to the hotel management. If he decides that I do not qualify for a refund, I will take it up with my credit card company.
I had never before booked at a Supe 8 and never ever will again.
- Official Description (provided by the hotel):
- Super 8, Ashland, OR. Exit #14. AAA Approved, Free Continental Breakfast with Hot Belgian Waffle. Indoor Heated Pool, Microwave&Fridge, Coffee Maker, Cable TV w/3 HBO Movies CH, High Speed Internet. 100% Non-Smoking Rooms and No Pets Allowed. Located near SOU & Oregon Shakespeare Festival and Mt. Ashland Ski. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Priceline, Travelocity, Hotwire, Cancelon and HotelQuickly so you can book your Super 8 Ashland reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Super 8 Ashland Hotel Ashland
- Super Eight Ashland
- Ashland Super 8
- Ashland Super Eight