i had stayed there a prior time and was very pleased, but not on this visit. i wanted to stay there because the pool was still open and i knew that my granddaughter could swim there with me. (we drove to altus to celebrate her 4th birthday) the pool was full of dead bugs and wasn't cleaned once while we were there, so no swimming. the floor behind the dressers and along side the wall in the bathroom were at least a dozen dead crickets. the floor had been vacuumed but nobody does along side the wall, they just pushed the bugs out of the way. when i stepped outside my room (barefoot) i stepped on 2 shards of broken glass. i called the front desk and spoke to the woman who checked me in and i told her what happened and asked her to send someone down to please clean it. i told her that my granddaughter was on her way and i didn't want her to cut herself, she said she would have maintenance come and clean it up. after almost an hour i called back and a man answered, he said she had gone home and she hadn't told him anything about it. the next day i realized that the t.v. didn't work so i called back again, the woman at the front desk told me that the maintenance man was working on another t.v. in another room but that she would have him come right over. after 2 hours, i called back and her response was, "really he hasn't made it there, i will tell him again." within 5 minutes he was there, i asked him if she had told him earlier and he said no. i told him that the t.v. wasn't plugged in but it is now and it still doesn't work. he told me that the outlet doesn't work and i should have tried the other one. the maintenance man stood in our room with the t.v. remote in his hand and watched t.v. there for about 20 minutes. (some old amc war movie) not changing the channel or anything, HE JUST STOOD THERE! then he pulled the back off of the remote and left, put the battery in and stood there another 5 minutes. this whole time, housekeeping never sweep the floors or wiped down the counters. we emptied our own trash and she put bags in. no toilet paper, we went and bought some. never made the bed so we did. i guess she didn't speak english because when we told her we needed fresh towels we didn't get those either. so when this survey asked me if i would recommend this hotel to anyone, my answer would be, "if you can't get any other hotel" would be my response. i travel to altus often and use hotels often, and this is the 1st time that i have ever had this happen at a best western. nobody was in a hurry to fix or clean anything. side note: i had stayed there in june as well, for my daughters birthday, and my son and i decorated the room really pretty for her. i thought we had taken down everything when we were there but on the top of the mirror was a piece of tissue paper and tape left from june. nobody dusted the top of mirrors or the headboard. we left the tape there just to see if someone would notice it. it is now september. the comforter had tears and burn marks in it. not the normal standard for best western
- Official Description (provided by the hotel):
- Newly Renovated Pet-Friendly Hotel With Onsite Lounge Near Altus Air Force Base and Western Oklahoma State College For convenience and family-friendly hospitality near Altus Air Force Base, stay at our newly renovated Days Inn Altus hotel. Western Oklahoma State College, Quartz Mountain Aerospace and the Cancer Center of Southwest Oklahoma are also nearby, as well as attractions like the Altus Speedway, shops and restaurants, making us a great value among Altus hotels and motels. Our pet-friendly Altus hotel boasts a number of amenities: free Daybreak continental breakfast with new healthy options and a selection of savory hot items; both indoor and outdoor heated swimming pools; fitness room; hot tub - perfect for soothing aching muscles; ample free parking including parking for large vehicles; and our Candlelit Lounge, the ideal spot to kick back and relax at the end of the day - we'll even treat you to two free drinks when you check in! Each of our guest rooms comes equipped with flat screen HDTV, mini-refrigerator, microwave, and free Wi-Fi Internet access. Suites are also available at our non-smoking Altus, OK hotel. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Altus
- Altus Best Western