This was the worst weekend of my life. I never wonted to go back to Texas so badly.
I was in Altus, OK for a wedding. It was going to be a great weekend. We i arrived at the hotel i checked in. The rate was wrong. Should have been a wedding group rate of $40.00 not the $59.99 that i was charged. When i questioned the rate i was told to talk to the manager the next day. I agreed and went to my room. The room was like a sauna. The air conditioner was off in the room and it had been 114 degrees outside all day. I turned the air conditioner on and proceeded to the rehersal dinner. I was gone for about 4 hours when i got back to the room. It was still a sauna. I called down and asked if they had any more rooms. I was told that they were fully booked. I had to get up 2 times in the middle of the night and take a shower to cool down. I tought i was going to pass out from the heat.
When i went & spoke Paul Newnum (Assist. Manager) the next morning, he said he would fix the rate and have someone look at the air conditioner. At 3:00 pm, I called the front desk and asked what was wrong with the air conditioner. No one had even looked at it !!!! At 4:00 pm the front desk called back and said that i needed to move rooms. I said no. I was getting dress for the wedding with was at 5:00 pm. Send someone up here to fix it. The maintence man was very nice and said that the unit was not working correctly and that he was going to change it out if he couldn't fix it.
That was only one of the problems. The BED was horrible. I felt every spring in it and then i was ate up by BED BUGS. I have bites all over my body that was not there before i got to the room. You can tell where everyone sat on the bed because it was leanning to that side.
The shower handle falls off in your hand. The room very dated. The walls where cracked and the carpet by the air conditioner had been wet many times. You could see the water stains on the carpet and wall. There is only one ice machine out of 3 working and none of the coke machines work and per Mr. Newnum they know this. But are not in a hurry to fix any of the problems.
I don't recommend this hotel to anyone. DON'T waist your time. Pay the extra money and stay in a updated hotel. Not one that is falling down. Management is very lazy, Mr. Newnum wouldn't even stand up to talk to me. It was a joke talking to him. Oh and by the way, the rate that Mr. Newnum said he fix was never done.
Thank you Best Western for the worst weekend of my life !!
- Official Description (provided by the hotel):
- Newly Renovated Pet-Friendly Hotel With Onsite Lounge Near Altus Air Force Base and Western Oklahoma State College For convenience and family-friendly hospitality near Altus Air Force Base, stay at our newly renovated Days Inn Altus hotel. Western Oklahoma State College, Quartz Mountain Aerospace and the Cancer Center of Southwest Oklahoma are also nearby, as well as attractions like the Altus Speedway, shops and restaurants, making us a great value among Altus hotels and motels. Our pet-friendly Altus hotel boasts a number of amenities: free Daybreak continental breakfast with new healthy options and a selection of savory hot items; both indoor and outdoor heated swimming pools; fitness room; hot tub - perfect for soothing aching muscles; ample free parking including parking for large vehicles; and our Candlelit Lounge, the ideal spot to kick back and relax at the end of the day - we'll even treat you to two free drinks when you check in! Each of our guest rooms comes equipped with flat screen HDTV, mini-refrigerator, microwave, and free Wi-Fi Internet access. Suites are also available at our non-smoking Altus, OK hotel. ... more less
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- Also Known As:
- Best Western Altus
- Altus Best Western