This is a typical Bob Evans restaurant. But not a typical experience. Good food, and nothing to really complain about, except this one observation:
The restaurant staff typically waited on the left or right side of the seating counter, and chatted. The Chef/Cook in the back room kept placing food items on the heating shelf saying “pickup”. The wait staff kept chatting. They moved to the other end of the counter. Every so often the cook would look at the food sitting in the window. Minutes passed. The cook looked again. The manger walked by occasionally, and saw to food sitting there. After a while he got on the speaker system at the pickup window and said pickup, Staff were still chatting, and only 3 feet away from the manager. The cook looked again. More minutes passed. Finally after 5 minutes, one of the chatters picked up and delivered the food to a waiting customer.
This happened three or four more times during our meal. No wonder our meal was not hot, and it took a very long time to get our morning coffee and refills. During this whole process, I felt sorry for the cook, who was doing her job, but watching her creations get cold.
I should say that there was one waitress who did not participate in the chat sessions, and did her job checking the pickup window. She was the only one that seemed to care about the food and the customers.
I’ll never forget the look on the cook's face, looking through the window at the staff, and looking at her food getting cold.