We had always ate at the Salvatores in Howland which is excellent but a different owner. We moved to Canfield and started going to the Austintown Salvatores expecting the same great food and service. VERY disappointed with them and will NOT go back. Got food to go and the wedding soup had a dead lady bug in it so they exchanged it and the one owner pleaded with us to come back that it was a one time incident. On a few to go orders later the pasta had two course black hairs in it and we were so grossed out. We called and the one owner pleaded again for us to come back abd said he would give us our next meal for free. We were craving the pasta one night so we called and figured they still owed us the dinner for free. After being placed on hold the owner got on the phone and said our name was not written down and he was sorry...it was the poorest customer service. I told him that after what we had experienced we shouldnt even be giving them another chance and he literally said 'Well dont come back then'. Could not believe how we were treated. Guess we will have to drive all the way to Howland when we are craving good pasta.
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