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“Not so great”

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Hampton Inn Ashtabula
Ranked #1 of 5 Hotels in Austinburg
Certificate of Excellence
Shepherd, MI
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Not so great”
Reviewed August 5, 2013 via mobile

Stayed in a King Suite with our two children. It was clean, layout was fine (although the kitchen area had no sink).
Things that were not so good: the room had a very off-putting odor (my husband described it as old folks home) that was not pleasant. The hide-a-bed was broken and one side completely caved in when my kids lay down on it. We had to prop it up, and they slept with their heads up about 30 degrees higher than the rest of their bodies. There was no blanket for the hide-a-bed, and I had to go get one from the front desk. Wireless was terrible. Nothing would load in, or it was extremely slow. For the price, which was pretty expensive, it was not worth it. This was labeled the "Presidential Suite" on the door.
I'm pretty sure no president will be staying there anytime soon.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cox2mjShepherd_MI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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421 reviews from our community

Traveler rating
    232
    117
    45
    19
    8
See reviews for
165
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
Zelienople, United States
1 review
Reviewed July 29, 2013

Cleanest hotel we've stayed - friendly staff cleaning 24/7. Everything looked and smelled good. Breakfast was pretty good, nice to have coffee available in lobby all the time. Pool was nice and clean but a little on the chilly side for a heated pool.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bconaway, General Manager at Hampton Inn Ashtabula, responded to this review, August 2, 2013
Thank you so much for your review we appreciate all feedback we get from our guests. It is our goal to make each guest's stay enjoyable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellsville, United States
2 reviews
Reviewed July 23, 2013

A few weekends past we stayed at the Days Inn in Conneaut and although the outside pool was nice the rest of the hotel was awful. We were extremely satisfied with the size and cleanliness of the room and bathroom. Staying in the smoking room I had expected a small amount of cigarette odor but there was none when we arrived. The housekeepers were much better than at the Days Inn, there we were almost harassed on the day of check out to leave. There was a small cigarette burn on the bathroom sink but other than that the quality of the room was very good. We all enjoyed our stay very much.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Patrick E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bconaway, General Manager at Hampton Inn Ashtabula, responded to this review, August 2, 2013
Thank you for choosing to stay with us at The Hampton Inn-Ashtabula. We strive to make each guest's stay wonderful.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LORAIN, United States
1 review
Reviewed July 23, 2013

When my husband and I arrived we were greeted very pleasantly by the clerk. When we got to our room and unpacked and settled in I noticed water covered the bathroom floor. I went out to the hall and met one of the cleaning ladies. I told her the problem. She immediately came in to check it out. While she was in our room she noticed it was unusually warm. We thought it just took a while for it to cool down. We were moved to another room with the help of the cleaning staff. they were so helpful. The breakfast was great. Very good coffee.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Saint Lucie, FL, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 21, 2013

I was in town visiting my fiancee'. My stay at Hampton Inn Ashtabula was a very wonderful experience. Well located, quiet, the staff was friendly, quick and efficient, the room was affordable (I had a jacuzzi room). I would recommend staying here as I had a very pleasant experience. Thank You Hampton Inn

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Richard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Verona, United States
1 review
Reviewed July 19, 2013

The beds were so comfortable. Best sleep ever! The location to the main highway was so convenient. The proximity to all the tourist sights such as wineries and Geneva-on-the lake was very good. Did not have to travel too far.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Faye N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed July 18, 2013

The G.M. at this location needs to be commended on her selection of personnel and training everyone seemed to be happy you were staying there as their guests; friendly and helpful are the works that come to mind. I was a Dir. of Security for Holiday Inn some years ago and this is the first time staying at a Hilton brand. It was a great experience and couldn't have been better. We look forward to staying there again on our yearly visit to this area of N.E. Ohio.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Ashtabula

Property: Hampton Inn Ashtabula
Address: 2900 G.H. Drive, Austinburg, OH 44010
Phone Number:
Location: United States > Ohio > Austinburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Austinburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Ashtabula 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
The Hampton Inn Ashtabula is located on the shores of beautiful Lake Erie. Our hotel has 71 guestrooms, accessible rooms, pool, business center and fitness center to accommodate all of your traveling needs. Our hotel also proudly offers free hot breakfast, fresh Hampton Bed and free high speed internet in every room and the 100% Hampton Guarantee on every stay. ... more   less 
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Also Known As:
Hampton Inn Ashtabula Hotel Austinburg
Hampton Inn Austinburg
Austinburg Hampton Inn
Hampton Inn Ashtabula Austinburg, Ohio

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