We booked our room over a month in advance. We had planned to just sleep the night and keep travelling through. Their website thought we were checking the night we booked and charged us. When I called, they offered to write "PAID" on the bill so we'd be all set when we got there. We got there and it was ridiculous. You check in from behind police glass and the guy in front of us was getting a money order. My husband asked to use the restroom and they didn't have any. Their lobby area is a small 6x6 space surrounded by police glass. When she looked us up she just stared at our check in sheet for like 3 solid minutes and then told us she didn't have our room. The one we had booked a month before. Someone had been staying there for 3 weeks and they were still there. We told her we wanted a refund and we were going elsewhere. She told us the night manager would issue the refund and it would be on our card in 7-14 days. 3 weeks later, still nothing.
She did tell us there was a full sized room we could have. I would have hoped that by staring at the sheet so long that she would have picked up that it was 2 adults and a child. We politely declined. She could not have cared less about any of this.
Seriously, go anywhere else. We ended up driving a couple more minutes and stayed at America's Best Value Inn on the Ashtabula/Austinburg line. Best choice ever. The owner was at the front desk in the morning to check us out. She and her husband operate it with a small staff. Go there instead.
- Official Description (provided by the hotel):
- Welcome to the Economy Inn and Suites in Ashtabula, Ohio. We offer clean, comfortable accommodations that feature one queen bed, one double bed, one king bed, one king bed with jacuzzi, one king bed with kitchenette, and two double beds. Ample amenities and excellent services guarantee a pleasant stay. Our terrific location provides divine attractions that are easy to get to such as Ashtabula Mall, Geneva on the Lake, and Lakeshore Park. Plus we are incredibly close to several fine dining establishments. ... more less
- Reservation Options:
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- Also Known As:
- Economy Inn & Suites Ohio/Ashtabula