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“decent place”

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Holiday Inn Express Ashland
Ranked #3 of 6 Hotels in Ashland
Certificate of Excellence
Reviewed November 14, 2012

The front desk staff was very friendly and accommodating. When I complained about the stench of the room the maid tried very hard to air out the room and dose it with air freshener but it still stunk. The front desk kindly moved us to another clean room with no odor. The beds and four pillows made for a comfortable night.

  • Stayed: November 2012, traveled with friends
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1  Thank Karlofdawild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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82 - 88 of 125 reviews

Reviewed October 25, 2012

Our room was clean and comfortable. At check in they were very accommodating when I asked for a room on the first floor. I had no problems with noise. The breakfast was your average Holiday Inn Express fare. Nothing great but nothing bad. Some of the staff could have been a bit friendlier but certainly did what was expected. I would stay here again. There doesn't appear to be many choices in the area.

  • Stayed: October 2012, traveled with friends
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1  Thank woopif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2012 via mobile

I stay here on business as I like it better than the others around the area.
Not many restraurants are close by.
Be sure you stop by the fin and feather down the street if you are interested in anything outdoors.

  • Stayed: October 2012
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1  Thank Ghost44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2012

What can you say about a chain hotel like this? It’s clean, comfortable, and reasonably priced. I have no issues with this hotel and I would likely stay here again. The location is the best thing it has going for it. Located close to major businesses and the highway, this hotel keeps you away from the downtown university area. If you are staying here for business with WIL Research be sure to ask for the discounted rate. Jake’s steakhouse is right down the road and I would recommend it for dinner.

  • Stayed: October 2012, traveled on business
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1  Thank svanwass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 22, 2012

Three of us in our family stayed here in 2 queen room on the first floor. The queen beds seemed small, more like doubles. While the bed was comfy and the room was neat and clean, we could constantly hear noise from above, either someone was walking constantly in the room above or it was the hallway noise from the second floor. The hotel is trending toward shabby in the carpets and walls and could use a rehab in the near future. The pool looked dirty - it wasn't, it was stained but clean. the water and pool area air was warm and there were plenty of towels. The clerk at check-in was not particularly cheery but the one in the morning at check-out was very nice. I didn't complain about the noise in the room since we were only there one night. I would stay there again but would try to get a room on the highest floor. Breakfast bar was clean and typical of HI Express, including their delicious cinnamon rolls.

Room Tip: Request a room on the upper most floor to avoid noise.
  • Stayed: September 2012, traveled with family
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1  Thank SallieK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Ashland, responded to this reviewResponded October 16, 2012

Dear SallieK,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding breakfast and cleanliness.

However, We’re sorry you received poor customer service from our front desk and for the noise during your stay. We will look into this. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Reviewed September 11, 2012

The review is about the same as my previous. An average hotel. Average breakfast. The only plus is that bed was better this time. If visiting the Ashland area, there aren't many choices unfortunately.

  • Stayed: May 2012, traveled with family
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Thank TravelCoordinating
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Ashland, responded to this reviewResponded September 28, 2012

Dear TravelCoordinating,

We appreciate that you took the time to review our hotel. I am sorry we were not able to exceed or at least be at par with your expectation. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We will address these points and I hope when you return you will see the improvements made.

Thank you again for your review.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed September 2, 2012

When in Ashland, I am always happy to choose this place, as it is very clean and comfortable, and the breakfast is well presented with a large selection. Staff is helpful, and the place looks well kept.

  • Stayed: October 2011, traveled with family
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1  Thank Jan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Ashland

Address: 1392 Township Road 743, Ashland, OH 44805-8926
Phone Number:
Location: United States > Ohio > Ashland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Ashland
Price Range: $96 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Ashland 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites Ashland, OH is conveniently located 1/4 mile W. of I-71 on US Route 250 (exit 186). The Holiday Inn Express Hotel & Suites Ashland, OH has 4 floors & 89 guest rooms (23 suites, most featuring hot tubs) all equipped with free high speed internet access. Only minutes from Ashland University and the downtown area. Walking distance to McDonald's and Wendy's restaurants; four full-service restaurants within 1 mile. Indoor Pool/Exercise Facility/Game Room open 5:30am to 11:00pm. Express Start Breakfast Bar available 6:30am to 9:30am. On-site guest laundry facility. 3500 sq. feet of meeting & banquet space with planning assistance. Visit Ashland, OH and stay smart at the Holiday Inn Express Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Ashland Hotel Ashland
Holiday Inn Ashland
Ashland Holiday Inn
Holiday Inn Express Ashland Ohio

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