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“Desperate need of a makeover”

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Holiday Inn Akron-Fairlawn
Ranked #7 of 11 Hotels in Akron
Reviewed August 5, 2012

Stayed here in a 2nd floor room for 3 nights in early August. Room was reserved through the planning committee for a business event at a "special" rate of $169/nt.

Positives:
- Great location near I-77. Lots of stores & restaurants nearby.
- Attached restaurant (Hyde Park Grille) is excellent
- Bath & Body Works amenities (coconut lime verbena scent)
- Front desk staff was friendly, professional, & efficient

Negatives:
- DIRTY!!! Hair on sheets & in shower. Mold/mildew along shower grout line. Faint stains on bedspread.
- Pillows & mattress were uncomfortable
- Poor lighting in room
- Hallway had strong musty smell
- Toilet took 2-3 flushes to get even smallest amount of TP to disappear
- 1-ply toilet paper
- Maids took used soap bars from sink & shower but didn't leave new bars
- Smoke alarm faces bed and has a strobe light that blinks all night
- Desk chair was broken & uncomfortable

I won't be staying here again.

  • Stayed: August 2012, traveled on business
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Thank JH1027
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Akron-Fairlawn, responded to this reviewResponded August 25, 2012

Dear JH1027,

Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I want to assure you our hotel is very proud of its level of service, cleanliness and quality of its product. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding your stay. I trust we can regain your confidence in the our hotel soon.

Sincerely,

Zelyn N
Case Manager
IHG Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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76 - 82 of 109 reviews

Reviewed July 29, 2012

Our family stayed here while attending a wedding weekend.... Almost all of our reservations were incorrect... To the point some of us had to go to other hotels... My personal reservation was messed up to the point that we moved rooms three times in less than 15 hours.... Mold on bedroom walls and shower, wet carpet (all of it), it smelled... The hotel lobby furniture and breakfast dining area / bar were just downright dirty... Another family member killed numerous "unwanted guests" in their room.... To the sound of crunch....
The upper level rooms are definitely a better bet....
THE FRONT DESK, CLEANING, AND MAINTENANCE STAFF ARE GOOD KIND HELPFUL PEOPLE.... THEY ARE UP AGAINST A BRICK WALL

Room Tip: If you must stay.... Ask for an upper floor!!!
See more room tips
  • Stayed: July 2012, traveled with family
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Thank NYAURORA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Akron-Fairlawn, responded to this reviewResponded August 16, 2012

Dear NYAURORA,

Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I want to assure you our hotel is very proud of its level of service, cleanliness and quality of its product. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail regarding your stay. I trust we can regain your confidence in the our hotel soon.

Sincerely,

Zelyn N
Case Manager
IHG Care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2012

I stayed here with my sons baseball team for a tournament . Even though a few things were not as advertised, the friendly staff made sure our concerns were resolved in a pleasant timely fashion!When we arrived early they were able to get us into our room within an hour. We booked a room advertsing a bar fridge which we did not have. We went to our first game and the cold fridge was waiting for us when we got back. The laundry facilities consited of 1 washer and dryer. The dryer was out of order. They made arrangements for our laundry to be done by their staff at no charge! The rooms were a bit small but very clean and new with a good location close to shopping and restaurants, hiway. I would definitely stay at this hotel again! The priority club reward program is a nice bonus, we also got late check out and complimentary drinks in the bar!

  • Stayed: July 2012, traveled with family
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Thank Willmy5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2012

Overall the stay was uncomfortable and a terrible value. We stayed 2 nights in June because the neighboring Hampton Inn was booked. The hallways and elevators were not temperture controlled - very hot and stuffy. The room was style and decor was inconsistent and not the "contemporary accomodations" and far from the "leisure traveler's paradise" as boasted on the Holiday Inn's website. The bathroom looked up-to-date but the room was a throw-back to grandma's house. The curtains were dirty. There was obvious water damage and poorly made repairs to the walls. No pictures and at least 3 different wallpapers. Normally a hotel stay provide comfort. While the outdoor pool was nice, it too was dirty. We used it when it first opened in the morning. Dirty bar glasses, hair around the pool deck and dead bugs (to be expected since it's an outdoor pool but they could have skimmed it first before opening). Pool not small child-friendly - only has ladders, not graduated steps. For $130/night it was horrible value. We travel to the Akron area several times a year and often stay in Fairlawn area. I will NEVER, EVER stay at this hotel again.

  • Stayed: June 2012, traveled with family
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Thank KTMich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Akron-Fairlawn, responded to this reviewResponded August 23, 2012

Dear KTMich,

Thank you for posting a review of our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I am sorry about the issues you encountered in our hallways and elevator as well as the conditions of the room you received. I apologize that we failed to meet the level of cleanliness you expect in our hotel facilities and we sincerely regret your dissatisfaction. I have taken note of your comments and we will address these points to improve the quality of experiences that we offer to our guests.

Sincerely,

Lera M
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2012

I needed a place for a couple nights and this was not a dissappointment. Large king room, very clean, room service moderately priced and yummy. If you are a priority club member you get a free drink and breakfast, which was over the top, it was set up in buffett style and had everything you needed to have a hearty meal.
This hotel had an outdoor pool which was what I was looking for to relax a couple days, lots of stores, restaurants and a Regal Cinema right down the road.

  • Stayed: June 2012, traveled as a couple
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Thank Lisasuzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2012

We stayed at what Priceline rated as a "3 star" hotel. Suffice it to say, it's not. It's a 1 star hotel, 2 at best. Apart from the updated lobby (very nice), the place was pretty much a dump. The rooms are old and outdated, smelled, and in our case, was damp (carpet, bedding, etc...). The place was dirty, the side doors weren't locked at night, and the pool was outside, right in front of the parking lot.

The pillow rating system was a bit of a joke. There are tags on the pillows, classifying as firm, soft, etc... In fact, all the pillows were old, lumpy and soft.

A far cry from other 3 star rated hotels I've been at.

  • Stayed: July 2012, traveled with family
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Thank Tina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Akron-Fairlawn, responded to this reviewResponded August 5, 2012

Dear Tina N,

Thank you for your feedback. It's nice to know that you liked our lobby. I am sorry we were not able to exceed or at least be at par with your expectations regarding some of our facilities and amenities in the room. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.

Sincerely,

Karen G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 8, 2012

Good experience. Only two concerns: ice machine was out of ice and while the AC worked well, we woke up every time it shut off. Too bad the fan couldn't stay running...

  • Stayed: July 2012
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Thank jcraft26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Akron-Fairlawn

Address: 4073 Medina Rd, I-77 (Exit 137A) & ST.RT. 18, Akron, OH 44333-2476
Phone Number:
Location: United States > Ohio > Akron
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 11 Hotels in Akron
Price Range: $113 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Akron-Fairlawn 3*
Number of rooms: 203
Official Description (provided by the hotel):
The Holiday Inn Akron-West hotel is the place to stay when traveling to the hometown of Lebron James. Just minutes from Downtown Akron, Stan Hywet Hall and Gardens, University of Akron, Inventors Hall of Fame, Blossom Music Center, Infocision Stadium and John S. Knight Center. With convenient access to Canton and Cleveland, you can visit the Pro Football Hall of Fame, Rock and Roll Hall of Fame, Cleveland Playhouse and Warehouse Districts, and so much more! This hotel is surrounded by several excellent restaurants, shopping plazas/malls, theatres, golf courses and children's activities.The Holiday Inn Akron-West Hotel has just completed a $2 million renovation extending from our guest rooms to our meeting facilities! You will feel a sense of elegance and comfort as you enter our contemporary spacious lobby. The staff of the Holiday Inn Akron-West hotel will greet you with a friendly smile and a professional approach. The Holiday Inn Akron-West hotel specializes in meetings, banquets, and conferences. This hotel features 2 restaurants the Montrose Bar & Grille as well as the award winning Hyde Park Grille. ... more   less 
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Also Known As:
Holiday Inn Akron-Fairlawn Hotel Akron
Akron Holiday Inn
Holiday Inn Akron-Fairlawn Ohio

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