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“A former Sheraton Hotel where everything went down but the rates.”

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DoubleTree by Hilton Hotel Atlantic Beach Oceanfront
Ranked #3 of 9 Hotels in Atlantic Beach
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“A former Sheraton Hotel where everything went down but the rates.”
Reviewed July 28, 2013

We tried to book this trip as the first booking we had done with TripAdvisor. some how the "booking" did not take from your website so we called the Double Tree direct, Our experience was a disappointment. The room AC sounded like a Harley motorcycle. TV would not work. Gave us a new room. Glasses in bath room unwashed (lipstick). Dinner and breakfast mediocre and very expensive. Steps to beach is dangerous condition. we were not happy campers.
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Room Tip: Find another hotel.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Edward T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, July 30, 2013
Thank you for staying with us and for taking the time to let us know about your stay. We apologize for the loud air conditioners and we assure you that this issue is being addressed. We hope that you will give us another chance the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,320 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
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English first
A TripAdvisor Member
Reviewed July 27, 2013

hotel was overpriced. rooms not ready at check-in. plumbing problems. rooms not cleaned after first night stay. key cards de-coded after one night. safety issues---uneven pavement on sidewalk and mold issues that would be terrible for allergy sufferers. had to call for extra towels since the rooms were never cleaned. afraid to try room service and restaurant because everything else sucked. hotel is not ready for guests until management is replaced.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, July 30, 2013
We are incredibly disappointed to hear how unhappy you were with your recent stay. We are a newly opened hotel and will use all of your comments and suggestions to better our property. Thank you for staying with us and for taking the time to let us know your concerns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocky Mount, North Carolina
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 25, 2013

Doubletree Atlantic Beach has everything you need as well as a great location. I stayed July 16th. The room was nice and clean, fast friendly check in, Not many Hotels have an indoor and outdoor pool, This one has BOTH! Every room has a great view of the ocean and even a balcony, I was on the 7th floor and could see all over the island. This hotel just opened and decorated so nicely. If you are looking a nice hotel on the beach, This is the one you should try. They even have a small pier, Excellent customer service!!

Room Tip: High floor allows you to see the view of the beach and all the island!
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank DeeH49487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, July 29, 2013
We're glad that you were able to enjoy our newly renovated hotel and all of the amenities that we have to offer. Thank you for staying with us and we cannot wait to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Bern, North Carolina
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 25, 2013 via mobile

We stayed two nights and three days. The beds are very comfortable, the towels are soft and fluffy, and the service is excellent! Everyone, from the clerk checking us in, to the young man giving us an umbrella and chairs, was so friendly. We were thrilled with our stay, and we will definitely be back!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mlafran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, July 29, 2013
We're pleased to hear that our staff were all so helpful and we hope that you'll come visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 25, 2013

Hotel staff was appalling. Very disorganized and unhelpful. By far the worst customer service I have experienced. The hotel itself is OK, I have stayed in better and worse. I was expecting more considering the renovations and that it is a Hilton Chain. I am hoping that it improves, it has the potential to be a really great place. The location is wonderful.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
4 Thank Lauren M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, July 29, 2013
Thanks for your honest feedback. We are so sorry that you had a poor experience with our staff during your time with us. We will be sure to address your review with our management team to ensure that we make the necessary improvements. Again, we apologize to you and your family and we hope to have another chance to serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 25, 2013

Overall, the property is very nice. It is still undergoing some transition to the new brand which can still be noticed with staff and some furnishings. Even our ocean view room had a great view of the ocean. However, to have a usable balcony, one has to upgrade to a suite or oceanfront room. The chair/umbrella service is very good. It is nice to have a choice of both indoor and outdoor pool. The entrance to the beach and pier is private for hotel guests only.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank IMDOCNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, July 29, 2013
Thank you for staying with us and for taking the time to write us! We're glad that everything was to your liking and we look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis, MO
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 24, 2013

After a bad experience down the beach at a low rent motel, we moved to the Doubletree and loved it!! Nice comfortable rooms, an ocean view in every room, great service, great location. It's been recently remodeled and reopened and you can tell. Very clean rooms and property. Beach was beautiful and well maintained, and $5 for chairs and an umbrella was well worth it. Loved the pier, and Molly's beachside restaurant. The only downside was breakfast was not included, it was good, but pricey, we went out to eat after the first morning. We got the military discount for the room, and it was cheaper than the low rent place we originally booked up at the main beach. Will definitely stay again!!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank srramd91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, July 29, 2013
We're incredibly pleased to hear that our hotel was able to make your beach vacation all that you had hoped! We look forward to seeing you again during your next visit and thank you for choosing us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Atlantic Beach Oceanfront

Property: DoubleTree by Hilton Hotel Atlantic Beach Oceanfront
Address: 2717 W Fort Macon Rd, Atlantic Beach, NC 28512-5349
Phone Number:
Location: United States > North Carolina > North Carolina Coast > Atlantic Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #3 of 9 Hotels in Atlantic Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Atlantic Beach Oceanfront 3.5*
Number of rooms: 200
Reservation Options:
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