Finally tried this Cracker Barrel on our way home from an out of town visit. Really wish we had picked another eatery. This Cracker Barrel did not live up to our expectations and has ruined our taste from what was a great restaurant to eat at.
To get things started on the wrong foot, our server was slow, very slow. We waited a good while before she came for our drink order, then it took forever for her to bring it. We hailed the supervisor and asked of he could speed up the process. She finally delivered our coffee and took our order. The restaurant was NOT busy at the time.
Hubby had a pork chop with "fixings" and I ordered brown beans, one of my favorite dishes. When the meal arrived we began to eat and much to my surprise, a hair was in the beans. This ruined my appetite as I do not have a strong stomach. We called the server over and she did offer a replacement but took no responsibility for the hair and said "Well, we all were hair and beard nets in the kitchen". (This hair was black and I have blond hair.) She did take the beans off the bill but she made no attempt to make us feel better, nor did she get the manager (usually the custom).
We left to pay the bill and no one even asked if all was ok... just took the cash and said "have a nice day".
What a disgrace this particular Cracker Barrel is to the chain. We have enjoyed CB many times over the years but this visit has done us in.
Note: We did complete their survey yet no one ever contacted us over the crappy service and disgusting meal.
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