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“Poor Service, Hairy Beans”
Review of Cracker Barrel

Cracker Barrel
Ranked #16 of 72 Restaurants in Arden
Certificate of Excellence
Cuisines: American
Restaurant details
Reviewed October 16, 2013

Finally tried this Cracker Barrel on our way home from an out of town visit. Really wish we had picked another eatery. This Cracker Barrel did not live up to our expectations and has ruined our taste from what was a great restaurant to eat at.

To get things started on the wrong foot, our server was slow, very slow. We waited a good while before she came for our drink order, then it took forever for her to bring it. We hailed the supervisor and asked of he could speed up the process. She finally delivered our coffee and took our order. The restaurant was NOT busy at the time.

Hubby had a pork chop with "fixings" and I ordered brown beans, one of my favorite dishes. When the meal arrived we began to eat and much to my surprise, a hair was in the beans. This ruined my appetite as I do not have a strong stomach. We called the server over and she did offer a replacement but took no responsibility for the hair and said "Well, we all were hair and beard nets in the kitchen". (This hair was black and I have blond hair.) She did take the beans off the bill but she made no attempt to make us feel better, nor did she get the manager (usually the custom).

We left to pay the bill and no one even asked if all was ok... just took the cash and said "have a nice day".

What a disgrace this particular Cracker Barrel is to the chain. We have enjoyed CB many times over the years but this visit has done us in.

Note: We did complete their survey yet no one ever contacted us over the crappy service and disgusting meal.

    • Value
    • Atmosphere
    • Service
    • Food
Thank The_Travelling_Lady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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112 - 116 of 117 reviews

Reviewed August 13, 2013

We had to be out and headed home early so we hit the doors when they opened. Food was great and our server was excellent.

Thank mtbrandon49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2013

Food is always tasty: waitstaff pleasant & efficient: if there is a wait, you can browse the store. If there isn't a wait, you can browse the store as you're "waddling" out!

Thank EVILGRANNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

We just aren't going to try to eat here any more. The last few times we actually did eat here, it took forever to get our food. This was for breakfast or lunch, with two or four people. Each time we ate, we could count on our meal taking almost an hour. At first we didn't notice because we were chatting with friends or family, then it started to be routine each time we went. The last time we went, it took 10 minutes for anyone to show up to take our order. Yesterday, the last time we plan to go back, we sat at our table for 15 minutes and never saw a waiter or waitress. The place wasn't that busy. It was 2:00 in the afternoon, and there were about ten tables with customers. But there WERE two waitresses standing near the entrance complaining about their schedule the whole time we waited. We left, drove across the street, got seated, and had our orders placed within ten minutes. Bye bye Cracker Barrel.

    • Service
Thank doctorsadie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2013

When you go to Cracker Barrel, you know what to expect and the Cracker Barrel in Fletcher did not disappoint! We had two great breakfasts in a row that were served quickly and cooked to order. The service--from the hostess to the server to the cashier--was extremely friendly. We will definitely go back the next time we're in Fletcher!

Thank PittsHQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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